Audi Q5 Windshield damage

Audi Q5 2019 model sent to the service centre for replacement of the left rear lamp assembly. On collection of the vehicle a long scratch was noted on the front right windshield. A pair of parallel scratches was also noted on the rear windshield well beyond the reach of the wiper blade. Despite numerous requests for repair, taking the vehicle in for assessment and sending photographs as well as escalating to Audi South Africa, the dealership simply declared it was wiper blade damage to the windshield. Of course they blithely ignored the the fact the rear windshield scratch was beyond reach of the wiper! Or that the front scratch ran vertically instead of following the wiper as one would normally see.

Be very careful collecting your vehicle and thoroughly inspect it as getting this dealership to accept responsibility is well nigh impossible!