Treat with care when dealing with AUDI V&A Waterfront/Audi Century City

Took my car for service yesterday at AUDI V&A Waterfront (an extension of AUDI Century City), upon collecting my vehicle it came out with a new scratch. I informed the service team including the Principal Dealer. Upon their investigation (done on word of mouth), they refuse to take responsibility for the damage. Treat with care when dealing with them as they will try find all reasons not to take responsibility. I would not recommend any service with them , this is also based on a rushed and not so interested feedback i received from the service consultant yesterday.