AUDI WESTRAND BAD TREATMENT TO CLIENTS FROM MANAGEMENT

I just want to share the horrible service that I received from AUDI WESRAND MANAGEMENT (LOUIS NORTJE AND LEBOGANG MAGATWE) I must say this two gentlemen are a joke.

I purchased a bakkie at AUDI WESTRAND early last months few things was supposed to be done on the vehicle such as tyres, tracker, smash and grab, wheel alignment and registration, none of this things are done I have been calling the dealership to follow up but still I still have not received anything only tracker was done because is the outside company. I waited until the temporary permit expired, two days before I called the sales person to let him know that the permit will expire on the 31/03/21, then he told me that the lady my the name of SUSAN OR SUZAN will sort it out, on the 29/03/21 I called the lady to follow up on the registration papers then she promised that I will g receive them the following day (30/03/21) on that day still no communication and registration papers, on the 31/03/21 the day the permit is expiring I called to follow up, the lady SUSAN was avoiding my calls when I ask the reception to put me through to the management I was put on hold for more half an hour, I phoned the dealership more than 10 times to speak to one of the mangers but I was just put on hold until the phone cuts. Then I managed to get hold of the 'DEALER PRINCIPAL'S (LOUIS NORTJE) email address and cell phone number. I sent him a mail letting him know what's happening and if he could assist to resolve the matter, HE IGNORED MY MAIL, then I sent him a follow up mail in the morning by that time my car does not have a disc or a permit to drive legally on the road. He replayed with a rather RUDE mail.

Then things got more interesting, his response was 'THE MATTER WAS ESCALATED TO LEBOGANG he then said I MUST NOT TREAT HIM AS HE ATTENDS TO ALL MATERS" But I'm still sitting with the car that is not roadworthy but he claims that he attends to all matters. I decided to call him so that we can have a civil conversation and resolve this matter, again being RUDE as he is when I introduce myself on the phone he started attacking me verbally, things got worse when another funny character got involved (Lebogang).

While I was talking with LOUIS on the phone, without him saying PLEASE HOLD FOR LEBOGANG TO ASSIST I just I heard A VERRY ARROGARNT PERSON INTRODUCING HIMSELF AS LEBOGANG, then I was surprised because I was with LOUIS on the phone now a different voice? So who's cell phone did I call LEBOGANG'S cell or LOUIS?

Then this ARROGANT AND RUDE LEBOGANG MOGATWE started telling about his profession that he is the departmental manager and questioning me. The thing is so RUDE AND ARROGANT he couldn't even hear himself talking. Now I'm asking myself to how did the phone got from LOUIS TO LEBOGANG? Who is the DEALER PRINCIPAL AT THAT DEALERSHIP? LEBOGANG OR LOUIS? Because it looks like LEBOGANG is running the show if he can grab a phone from his DP while the DP is speaking to the client, the he is the boss or LOUIS AS RUDE AS HE IS HE JUST GAVE HIM THE PHONE AS HE DOESNT WANT TO SPEAK OR RESOLVE MATTAERS.

This LEBOGANG guy tell me that he doesn't want to entertain this while my car that I bought from them is not roadworthy and he still have the nerve to tell me as a concern client THAT HE DOESNT WANT TO ENTERTAIN THIS ISSUE HOW FUNNY FOR A 'DEPARTMENTAL MANGER' as he call himself, his management skills and customer service are questionable, and yes he didn't entertain my complain because even now my car still does not have a valid registration. The other question that I have is HOW DID MY CAR GO THROUGH ROADWORTH WITH FINISHED TYRES HOW DID THEY GET THE CERTIFICATE? because I took the car to another testing center and I was told that roadworthy is done but they don't understand how because the rear tyres are finished, I really want to find out from who ever the DP OR ' DEPARTMENTAL MANAGER' is at that place because LOUIS ACTS like a sales manger and LEBOGANG AS A DP.

So I'm escalating this matter to AUDI AND BIDVEST MACARTHY so my next review will be the feedback from the seniors, hopefully I will find the relevant people to assist. I WOULD ADVISE ANYONE TO PURSHASE A CAR FROM THAT DEALER SHIP AND TRUST THEM WHEN THEY SAY THEY WILL DO SOME OTHER STUFF AFTER YOU TAKE THE CAR, WILL STRUGGLE TO GET STUFF SORTED YOU WILL BE SPOKEN TO AS IF YOU ARE STUPIT OR 10 YEAR OLD.

I email communication and call recordings I will download them on tweeter any one who is interested to HEAR HOW THE 'DEPARTMENTAL MANAGER (LEBOGANG MAGATWE) SPEAKS TO CLIENTS WILL HE ER.