Poor Service

I took my Audi A4 to Audi Wonderboom for repairs. The car was diagnosed, and I was quoted over R130,000. However, I was surprised by the diagnosis, as another workshop had previously tested the same component and found nothing wrong. The quote was then revised to R78,000, but I was later told that this was a mistake.

Audi also informed me that they would charge for the strip and quote, which I paid. When I arranged for my car to be collected, I was shocked to find that the stripped parts were placed on the backseat of my car instead of the boot. They weren't even covered in plastic, which led to mess and potential damage to my car.

To make matters worse, the bumper was stripped, and parts like the radiator, battery, and headlight were missing. I trusted the dealership, assuming they would be professional, but the way my car was handled makes it seem like it was taken to a backyard workshop.

I’m extremely disappointed. The team knew in advance that I was coming to collect the car, so why was everything so disorganized? On top of that, I’ve already paid for these services and expect to receive all the parts that belong to my car.