AT
Angel T
Active since Nov 2020
9
Reviews
0
Industries
Reviews
9 reviews16 months ago
Poor Service
I took my Audi A4 to Audi Wonderboom for repairs. The car was diagnosed, and I was quoted over R130,000. However, I was surprised by the diagnosis, as another workshop had previously tested the same component and found nothing wrong. The quote was then revised to R78,000, but I was later told that this was a mistake. Audi also informed me that they would charge for the strip and quote, which I paid. When I arranged for my car to be collected, I was shocked to find that the stripped parts were placed on the backseat of my car instead of the boot. They weren't even covered in plastic, which led to mess and potential damage to my car. To make matters worse, the bumper was stripped, and parts like the radiator, battery, and headlight were missing. I trusted the dealership, assuming they would be professional, but the way my car was handled makes it seem like it was taken to a backyard workshop. I’m extremely disappointed. The team knew in advance that I was coming to collect the car, so why was everything so disorganized? On top of that, I’ve already paid for these services and expect to receive all the parts that belong to my car.
0 replies
17 months ago
Poor Service
I took my Audi A4 to Audi Wonderboom for repairs. The car was diagnosed, and I was quoted over R130,000. However, I was surprised by the diagnosis, as another workshop had previously tested the same component and found nothing wrong. The quote was then revised to R78,000, but I was later told that this was a mistake. Audi also informed me that they would charge for the strip and quote, which I paid. When I arranged for my car to be collected, I was shocked to find that the stripped parts were placed on the backseat of my car instead of the boot. They weren't even covered in plastic, which led to mess and potential damage to my car. To make matters worse, the bumper was stripped, and parts like the radiator, battery, and headlight were missing. I trusted the dealership, assuming they would be professional, but the way my car was handled makes it seem like it was taken to a backyard workshop. I’m extremely disappointed. The team knew in advance that I was coming to collect the car, so why was everything so disorganized? On top of that, I’ve already paid for these services and expect to receive all the parts that belong to my car.
0 replies
45 months ago
Poor Terrible Service from Motorvaps
I am very disappointed by Motorvaps insurance company underwritten by Mutual Federal. On 06 July, I had a mechanical breakdown and my car needed to be towed. I phoned Motorvaps and I was told that I will have to pay a difference since the distance was more than what they cover. I then asked if I can get a tow truck that can charge me around what they can cover and if I will be refunded and they said yes, I can go ahead and send them POP for them to refund me. They advised that I was going to get payment within 14 days of submitting the POP. I submitted the POP and my banking details on 07.07.2022 and to date I still have not received my refund. When I started following up on my refund I was told that they don't do refunds but they advised me to use a tow truck and they will refund me, I have been calling and I am always told that someone will get back to me. Eventually, I spoke to some supervisor who also mentioned that they don't do refunds but she will listen to my call to verify if indeed I was given a go ahead to use the tow truck that will charge me within their limit and if I was promised a refund. Needless to say, she confirmed that she listened to the call and yes, I was given a go ahead by Motorvaps assist to use the tow truck and they will refund me but she is still awaiting authorisation to pay me. I have been contacting Motorvaps assist almost everyday since 21.07.2022. On Monday 01 August, I called again and she promised to call me back yesterday and I still did not receive any call. Today, 04.08.2022, I phoned her and she advised that she will call me at 10. I am tired of this back and forth, I just need my refund. I then asked this lady, who is their underwriter? I asked if they are under Mutual and Federal because I want to take this up now, she advised that they are underwritten by Nedbank. I decided to phone the claims department at Motorvaps to complain, still I could not get help but I asked the agent who is their underwriter, the agent confirmed that they are underwritten by Mutual and Federal. So the other Agent lied about Nedbank and said that they are underwritten by Nedbank. The agent read notes to me which were false information, everything sees to be just a lie. I have never dealt with such an unprofessional company! What a terrible service and misleading. Over and above everything, on the day when I phone for my mechanical breakdown, I was even informed that the limit for the tow truck is R1500 but today when I spoke to the agent who read my policy documents, I was advised that my limit is R2000! I don't know whether the agents are not trained are they are just devious. I need my refund asap from Motorvaps asap!
134 replies
45 months ago
Misled by MVIA
Good Day, 3 weeks ago I needed my car to be towed to the mechanic workshop. I phoned MVIA assist as my insurance to assist with the tow truck. I wanted my car to be taken to a specific mechanic so the kilometers were over the kilometers covered for a tow truck by MVIA thus I was going to be required to pay the excess. I then phoned to find out if I use my organise myself a tow truck will I be refunded and I was told that I will be refunded R1500. I was advised to send POP to an email address that was provided to me and I will be paid within 14 days. On 7 July I sent the email with POP, I never received any acknowledgement. I started following up last week and I was told I will be called by a supervisor. I phoned almost every day and eventually on 26 July, I received an email which I did not understand. I phoned to follow up on this email and I was advised that they don't do refunds. The very same people who gave me a go ahead to use my own arranged tow truck. I am tired of this back and forth, I need my refund. You cannot run a company like a scam!!
134 replies
51 months ago
Bad service
On 20.01.2022, I wrote a complaint in this platform about Budget car insurance. I still have not received any feedback. I called them yesterday but the lady dealing with my case was not available. This is very disappointing for a company that never fails to debit my account every month. I am now without a car for 2 weeks and Budget is doing nothing about it, they are the ones who sent my car to this repairer thus they should be the ones pushing this repairing company to organize me a car instead they just told me that the repairer must organize me a car. I am again incurring more costs as I have to use metre taxis to move around. I took the courtesy car option for a purpose to avoid these inconveniences. No one has come back regarding the receipts I was asked to submit which I submitted. This is really an hurtful service for me especially with the repairer who advised that the car was fixed but same day the light came up, my car is with this repairer for 2 weeks. The manager of this company has no customer service, no one has even tried to call me except for the whatsapp message I received yesterday asking me to come for coffee to see that they are working on my car.
53 replies
52 months ago
Bad service
I am severely disappointed by the service I received from this company. My insurance took my car for repairs to this company. Vanos Tech called informed that the car was fixed thus I can come collect it which I did. On my way back home, the car started showing a light which was an indication that it was not properly fixed. I reported this and they advised that they will be collecting the car which they did. I was advised by the receptionist that they fitted an incompatible part to my car but they are ordering a new part. I spoke to my insurance regarding the courtesy car and my insurance informed that the repairer should organize me a car since they did not do a proper job. I am now without a car for 8 days, I have to use Ubers to work and with my 2 kids going to 2 different schools. The only person who is calling me is the receptionist and she advised that she is conveying my frustrations/complaints to the management but no one has bothered to contact me. I paid but now I must spend so much money to move around, this is not fair. Where must I get all this money to move around?? Worse of all, no one is bothering to give me a call except for the receptionist who is trying the best she can buy she also cannot answer my questions which is understandable. Is there no management in this company??? No courtesy, using this receptionist to call me is not addressing my frustration!
0 replies
52 months ago
Poor Service
I cannot believe the poor service I am getting from Budget car insurance. First I reported the incident about my car, on the same day, I asked if I can be organised a courtesy and I was told that, unfortunately I did not take courtesy car in my cover. Two weeks later, I called Budget to find out about the status of my claim, which I was told its in process. I then received a call informing me that my claim has been approved, and I was asked about the courtesy car. I informed the lady that I don't have a courtesy car because I was told I dont have it in my cover. She then mentioned that it was because the system could not pick it up. Needless to say, the lady arranged the courtesy car for me which I picked up 17 days after reporting the incident. I called Budget to find out about the losses I suffered using Metre taxis etc and the consultant advised that I send the receipts. I went to drop off the courtesy car since my car was now repaired and I fetched my car. Unfortunately my car was not properly fixed, I had to take it back. Anyway, as instructed, I sent the receipts for the 15 days I did not have the courtesy car. I phoned Budget to find out if the email with my receipts have been received, the lady advised that she received but asked what are these for. I informed her that I was advised to do so, now the story started to change telling me that they will pay me the rate of the car rental for the remainder of the days which means it's no longer about the inconvenience of being told I don't have a courtesy car, I will be paid the rate of the rental car for 6 days since I had the courtesy car for 24 days. She also advised that she cannot take any decision. I was asked to submit the receipts which was also a frustrating exercise. Everyday, I have been on the phone with budget, they don't know about the courtesy of calling their client. Over and above this my car is back to the repairer who did not fix my car properly, the car showed that the problem was not fixed on the same day I picked it up from the repairer, I informed Budget and they advised that the repairer should organise me a courtesy car as it is not their fault, if it was their fault they would extend the courtesy car for me. I am incurring extra costs again, two kids going to different schools which I need to arrange transport for and myself included going to work. It is now 8 days without a car, I have been talking to the receptionist, the manager of this repairing company has not even tried to reach me. This is really disappointing, I have been paying my premiums without fail. Over and above this, I have 2 additional policies with budget. I have tried with all I can to avoid complaining but this is way too much. I do not see how is it my problem if I was informed only 15 days later that the system does not pick up. I need my transport expenses to be paid. Why would I be asked to send receipts in the first place?
53 replies
61 months ago
FNB Charged me R150 for a R26 Transaction
Good Day, I am very disappointed with FNB. First of all I have been charged R500 honouring fees as they say I did not have enough funds. I was not aware that my account had insufficient funds. I would have expected my card to decline if I have insufficient funds. I have never had a negative account since I banked with FNB. How does FNB explain charging me R150 for honouring a R26 transaction?? I have been also changed R350 for 3 items, I don't know what that means. I have tried to call numerous times but 3 times, I went to an extension where the person is not available. I refuse to pay such a ridiculous amount, the banks should have declined my transactions. I am trying to call but I a being put on hold and the people I speak to are not sure as to how to answer my questions. Can this be rectified otherwise I will have no choice but to move to another bank.
53 replies
65 months ago
Poor Service and Bad Experience with InspectaCar
I am severely disappointed by poor service and treatment which I received at InspectaCar. On 29.05.2020, I bought an Audi A4, the car had chips and scratches with a dented number plate which the salesman also promised to replace. The salesman by the name of Duke advised that I can bring the car at a later stage and do roadworthy as well when I bring it back. Same day, I bought the car, when I reached the freeway, I noticed that there was wind blowing on the drivers door. The car was driving nicely but I thought there was wheel alignment issue but I was not certain, same day as I was arriving at my place, I heard a strange noise when I am applying brakes in speed humps when driving with low speed. A few weeks later, I took the car to InspectaCar for fixing of the scratches, number plate replacement and roadworthy. I stay in Joburg and I spent the whole day, the scratch was fixed, number plate not replaced with no explanation. To date, I still do not have the new front number plate. The salesman asked me to come again at a later stage for the roadworthy appointment of the car as the testing station was operating under covid 19 restrictions, he actually suggested end of July to beginning of August. I called for him and I was told that he is off sick until Shadrack assisted me. On 21.08.2020, I went again to InspectaCar for roadworthy testing and my car was taken in for roadworthy, the driver who took my car for testing mentioned that they had to change the front tyres, I then mentioned to him that actually, the car has been showing traction control warning light and he said this might be wheel alignment. He then took me to someone whom he called after Sales Manager by the name of Vicky and I mentioned the traction control warning light and the noise about when I brake and I also mentioned that the car was sometimes not stable on the road, Vicky asked us to take it to Dunlop to have it checked, the guys suggested that it's shocks which they said they replaced. Same day, when I drove onto speed humps, I noticed that the noise is still there and the traction control light is still showing sometimes. On 31.10.2020, I went to InspectaCar to report that the problem is persisting, I was lucky as I arrived, I met the owner who quickly referred me to the mechanic, the mechanic drove the car and he also identified the noise. I also mentioned if he can look at the exhaust as the car was noisy. He said the exhaust is not leaking, it just needs to be tightened. Just as we finish with the mechanic, a guy by the name of Juan showed up at the workshop and he stated that he is an after sales manager and I mentioned the issues to him being, the traction control warning light, the noise when applying brakes, the exhaust and the door that blows air when driving, he said those are very small problems, they will sort them out. The workshop manager booked a car an appointment to fix it on 05.11.2020, I went to fetch the car, I drove the car to Durban. I noticed that the problem is still there, I called Juan on 09.11.2020 with no avail, on 11.11.2020 (5 days after the car was fixed), I then sent him a WhatsApp message asking him to arrange for a driver to fetch the car because the noise is still there which he read and never responded. I kept on calling almost everyday but no response, the cherry on top is when I spoke to his colleague by the name of Johan who went all out trying to get me to talk to Juan but Juan refused to talk to me. I then got hold of the workshop manager who fixed my car and he promised that he will call me back which he never did. I was surprised by this behaviour, if you fixed the car why are you not asking for it to be brought back so that you can sort the problem? In this whole situation, the salesman is not helping with anything, he is so rude. He treats me like he does not know me or never sold me any car, and I actually told him that he is the one who should be running around making sure that I am getting help. The exhaust and the door was also not fixed although Juan had promised for these to be fixed. The salesman then called to tell me that Juan the after sales manager advised that he is not getting involved because they did what I asked them to do, I advised the salesman that's a very wrong statement, I never told them what to do, I told them the problem with the car . I was very surprised by this, why and how. At this stage the car is showing EPC light after they did what they had to do, how do you say that if 5 days later after the car was taken in for repairs is still not fine? Last week on Wednesday, Johan put me through to Vicky who tried to assist me and asked me to bring the car today so he can send it for evaluation. I took the car there today 30.11.2020 after struggling to get help. As if my problems with InspectaCar are not enough, now I get a call asking me for a lock nut when they were the last ones to use it. What is upsetting me is that the owner had asked to see me before I leave but Juan advised that there is no need for me to see the owner. Buying a car from InspectaCar has proven to be very painful decision as it has costed me and still costing me a lot of money and causing me a lot of inconvenience. I have children going to different schools and I work on the other side, I have to use Uber to drop the kids at school and I must use Uber to and from work and to my meeting and this is an expensive exercise for me, I have spent a lot of petrol already driving form Joburg to Pretoria for these complaints. I am supposed to travel with the car on Wednesday 2.12.2020, I am not even able to move around to prepare for my preparation. I actually wish my issue was never handled by this Juan!
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)