MVIA INSURE
Verified Business
AI Review Summary
Based on recent customer reviews, MVIA INSURE delivers a polarised customer experience. The business earns strong praise for its frontline consultants who are consistently described as friendly, professional, and knowledgeable. However, significant friction emerges around claims handling, where customers report rejected claims, slow authorisations, and unexpected out-of-pocket costs. Communication quality varies sharply between proactive individual agents and systemic failures in follow-up and email responsiveness.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name specific agents like Fikiswa, Siphokazi, Winnie, Sinazo, and Fareez with glowing praise. Words like patient, professional, friendly, and helpful dominate positive feedback across hundreds of reviews.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.8Trustindex Rating
#6Ranked In Brokers
5 hours 54 minutesAverage Time To Reply
-13 NPSRecommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 13 hours 47 min to reply
TrustIndex
7.8
Score
Ranking
#6
in Brokers
Avg Reply
5 hours 54 minutes
NPS Score
-13
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 13 hours 47 min to reply
Review Distribution
4.1|1,645 Reviews
May '25 - Apr '26
5(70.4%)
4(9%)
3(2.1%)
2(1.6%)
1(16.9%)
5(70.4%)
4(9%)
3(2.1%)
2(1.6%)
1(16.9%)
Recent reviews (1,645)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceC
ZM
Zipho M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:28
Not happy at all
I joined the MVIA Warranty plan in May 2025 and all my premiums are up to date, vehicle has a full service history at a VW dealership and yesterday a first claim was sent to them for the replacement of a tensioner belt today I received a response that the claim is not covered repairs will be at my own expense. According to my understanding belt tensioner is a crucial component of an engine's accessory drive system and my cover with them for the engine is R40,000 the claim was for less than 4k and yet it was rejected. I am immediately cancelling this plan.
Helpful (0)
|Replies (0)ZM
Zipho M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:28
Not happy at all
I joined the MVIA Warranty plan in May 2025 and all my premiums are up to date, vehicle has a full service history at a VW dealership and yesterday a first claim was sent to them for the replacement of a tensioner belt today I received a response that the claim is not covered repairs will be at my own expense. According to my understanding belt tensioner is a crucial component of an engine's accessory drive system and my cover with them for the engine is R40,000 the claim was for less than 4k and yet it was rejected. I am immediately cancelling this plan.
0
Replies (0)aE
anthea E
1 reviews | Active since Jan 2020
18 Mar 2026, 07:21
Disgruntled So-Called Client!
I have only received the worst service from MVIA. When they call and sell their products and services they only sell you what will make you buy into their ******* plans, When its time to put in claims they now take out all the reasons why a claim will not be paid. they are not upfront and very cunning PLEASE DONT USE THEM! when you take up the warranty plan ASK THEM WHY WILL MY PLAN NOT BE PAID before you sign up! They knew my cars milleage when i signed up, but now when the claim must be paid due to ageing of a faulty system my milleage is now the reason they wont payout the full amount to fix the fault. IMAGE this ****!!!!!! I say again do not use MVIA!!! This is a TRAP!!! I asked them to refund all the moneys paid to them so that I can fix my car myself, to date NO response, but they are quick to take your money and send Cancellation forms. Can the CEO please explain.!
Helpful (0)
|Replies (0)aE
anthea E
1 reviews | Active since Jan 2020
18 Mar 2026, 07:21
Disgruntled So-Called Client!
I have only received the worst service from MVIA. When they call and sell their products and services they only sell you what will make you buy into their ******* plans, When its time to put in claims they now take out all the reasons why a claim will not be paid. they are not upfront and very cunning PLEASE DONT USE THEM! when you take up the warranty plan ASK THEM WHY WILL MY PLAN NOT BE PAID before you sign up! They knew my cars milleage when i signed up, but now when the claim must be paid due to ageing of a faulty system my milleage is now the reason they wont payout the full amount to fix the fault. IMAGE this ****!!!!!! I say again do not use MVIA!!! This is a TRAP!!! I asked them to refund all the moneys paid to them so that I can fix my car myself, to date NO response, but they are quick to take your money and send Cancellation forms. Can the CEO please explain.!
0
Replies (0)S
M
E
LR
Letlhogonolo R
1 reviews | Active since Jan 2020
16 Mar 2026, 08:04
Mvia insure is the worst!
Again, please do not ever sign up for this service plan. I have to struggle EVERYTIME I take my car in for service. This time around they say there is a descrepency on my policy. Mind you I have never skipped a month without paying and I have only claimed ones before for my car service.
Helpful (0)
|Replies (0)LR
Letlhogonolo R
1 reviews | Active since Jan 2020
16 Mar 2026, 08:04
Mvia insure is the worst!
Again, please do not ever sign up for this service plan. I have to struggle EVERYTIME I take my car in for service. This time around they say there is a descrepency on my policy. Mind you I have never skipped a month without paying and I have only claimed ones before for my car service.
0
Replies (0)P