A
Audico
Claimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|11 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Audico
Audico has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Audico across 74 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMF
Methven F
1 reviews | Active since Jan 2020
17 Mar 2026, 20:01
Legal action
I am seeking immediate resolution regarding an outstanding order with Audico South Africa (paid in July; goods not received; no refund despite repeated attempts to resolve this directly). I am aware of multiple individuals who appear to be experiencing similar issues. If you are in the same position and wish to join a joint legal approach to recover funds or goods, please message me directly. Failing immediate resolution, we will be instructing our lawyers to proceed with formal legal steps on a combined basis.
Helpful (0)
|Replies (0)MF
Methven F
1 reviews | Active since Jan 2020
17 Mar 2026, 20:01
Legal action
I am seeking immediate resolution regarding an outstanding order with Audico South Africa (paid in July; goods not received; no refund despite repeated attempts to resolve this directly). I am aware of multiple individuals who appear to be experiencing similar issues. If you are in the same position and wish to join a joint legal approach to recover funds or goods, please message me directly. Failing immediate resolution, we will be instructing our lawyers to proceed with formal legal steps on a combined basis.
0
Replies (0)LR
Letladi R
1 reviews | Active since Jan 2020
12 Mar 2026, 10:25
****mers! do not order from this "business"!
****mers!! I made the following payments toward the total amount for the home audio equipment and installation: R30 000 deposit paid on 20 May 2025 R40 000 additional payment on 6 June 2025 Total paid to date: R70 000 In October 2025, I informed Audico and Mr. Karsten that the property was ready for the final installation. Since then, I have made numerous requests via WhatsApp, email, and telephonic attempts for confirmation of delivery and installation. Despite repeated promises made by Mr. Karsten, no installation has taken place, no refund and no concrete dates have been provided for. To date: No equipment has been delivered No installation has been scheduled No reasonable explanation has been offered No refund received Communication has become inconsistent and unhelpful This is not a business operating in good faith proceed with caution!
Helpful (0)
|Replies (0)LR
Letladi R
1 reviews | Active since Jan 2020
12 Mar 2026, 10:25
****mers! do not order from this "business"!
****mers!! I made the following payments toward the total amount for the home audio equipment and installation: R30 000 deposit paid on 20 May 2025 R40 000 additional payment on 6 June 2025 Total paid to date: R70 000 In October 2025, I informed Audico and Mr. Karsten that the property was ready for the final installation. Since then, I have made numerous requests via WhatsApp, email, and telephonic attempts for confirmation of delivery and installation. Despite repeated promises made by Mr. Karsten, no installation has taken place, no refund and no concrete dates have been provided for. To date: No equipment has been delivered No installation has been scheduled No reasonable explanation has been offered No refund received Communication has become inconsistent and unhelpful This is not a business operating in good faith proceed with caution!
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Replies (0)BW
Barry W
1 reviews | Active since Jan 2020
6 Feb 2026, 18:42
Audico - Atrocious lack of Action!
I ordered and paid for a CD Player, advertised by Audico as being available, on 27/11/2025. When I noticed on 2/12/2025 that my order was still reflecting on the Audico website as "awaiting payment", I queried this with them and followed up by emailing proof of payment to support@audi****line.co.za and then to Kenny Karsten, who appears to be the Manager there. Kenny wrote back to me as follows: "I am pushing for images from HFX and agreement as discussed to prepare an agreement for demo unit on loan until new arrives. I have been pushing them every day – will try make sure this is sorted today,". After hearing nothing further from Audico, I sent an email to Kenny on 8/1/2026 advising that I was giving Audico 7 days’ notice of cancellation of my order, effective on 14/1/2026, meaning that if I had not received delivery by 23/1/2026, the order must be considered to be cancelled and my money must be refunded. Needless to say, I have received no delivery, no further communication and no refund, to date. This atrocious conduct on the part of Audico beggars belief and I would advise all audiophiles to give them a wide berth! I hope that HelloPeter will follow this up on my behalf.
Helpful (0)
|Replies (0)BW
Barry W
1 reviews | Active since Jan 2020
6 Feb 2026, 18:42
Audico - Atrocious lack of Action!
I ordered and paid for a CD Player, advertised by Audico as being available, on 27/11/2025. When I noticed on 2/12/2025 that my order was still reflecting on the Audico website as "awaiting payment", I queried this with them and followed up by emailing proof of payment to support@audi****line.co.za and then to Kenny Karsten, who appears to be the Manager there. Kenny wrote back to me as follows: "I am pushing for images from HFX and agreement as discussed to prepare an agreement for demo unit on loan until new arrives. I have been pushing them every day – will try make sure this is sorted today,". After hearing nothing further from Audico, I sent an email to Kenny on 8/1/2026 advising that I was giving Audico 7 days’ notice of cancellation of my order, effective on 14/1/2026, meaning that if I had not received delivery by 23/1/2026, the order must be considered to be cancelled and my money must be refunded. Needless to say, I have received no delivery, no further communication and no refund, to date. This atrocious conduct on the part of Audico beggars belief and I would advise all audiophiles to give them a wide berth! I hope that HelloPeter will follow this up on my behalf.
0
Replies (0)TG
Thomas G
1 reviews | Active since Jan 2020
3 Nov 2025, 06:32
AUDICO - better stay away !! Esp. if you need loudspeakers ...
In June this year I ordered a pair of Monitor Audio speakers from Audico and paid immediately. At first, the speakers were available, then I had to wait for a delivery from the UK, and then they were supposedly no longer in production !!! After that, there was at least some email correspondence by the Sales Director, but NO solution - it came not even close to a solution .... Now, more than 4,5 months have passed, and neither SALES nor CUSTOMER SERVICE did respond to my emails or calls !!! NO product, NO loudspeakers, and NO refund. Deplorable behavior and a truly terrible company. My only advice: Stay away from Audico.
Helpful (0)
|Replies (0)TG
Thomas G
1 reviews | Active since Jan 2020
3 Nov 2025, 06:32
AUDICO - better stay away !! Esp. if you need loudspeakers ...
In June this year I ordered a pair of Monitor Audio speakers from Audico and paid immediately. At first, the speakers were available, then I had to wait for a delivery from the UK, and then they were supposedly no longer in production !!! After that, there was at least some email correspondence by the Sales Director, but NO solution - it came not even close to a solution .... Now, more than 4,5 months have passed, and neither SALES nor CUSTOMER SERVICE did respond to my emails or calls !!! NO product, NO loudspeakers, and NO refund. Deplorable behavior and a truly terrible company. My only advice: Stay away from Audico.
0
Replies (0)TG
Thomas G
1 reviews | Active since Jan 2020
28 Oct 2025, 17:56
AUDICO - better stay away !! Esp. if you need loudspeakers ...
In June this year I ordered a pair of Monitor Audio speakers from Audico and paid immediately. At first, the speakers were available, then I had to wait for a delivery from the UK, and then they were supposedly no longer in production !!! After that, there was at least some email correspondence by Kenny Karsten (Sales), but NO solution - it came not even close to a solution .... Now, more than 4,5 months have passed, and neither SALES nor CUSTOMER SERVICE did respond to my emails or calls !!! NO product, NO loudspeakers, and NO refund. Deplorable behavior and a truly terrible company. My only advice: Stay away from Audico.
Helpful (0)
|Replies (0)TG
Thomas G
1 reviews | Active since Jan 2020
28 Oct 2025, 17:56
AUDICO - better stay away !! Esp. if you need loudspeakers ...
In June this year I ordered a pair of Monitor Audio speakers from Audico and paid immediately. At first, the speakers were available, then I had to wait for a delivery from the UK, and then they were supposedly no longer in production !!! After that, there was at least some email correspondence by Kenny Karsten (Sales), but NO solution - it came not even close to a solution .... Now, more than 4,5 months have passed, and neither SALES nor CUSTOMER SERVICE did respond to my emails or calls !!! NO product, NO loudspeakers, and NO refund. Deplorable behavior and a truly terrible company. My only advice: Stay away from Audico.
0
Replies (0)CVdM
Christo Van der Merwe
1 reviews | Active since Jan 2020
9 Sept 2025, 13:04
DO NOT ORDER FROM THEM
Terrible service. No feedback. Phoned the 4 times and left messages fir call back. No one phones back. It's now 6 days and when I followed up, they could only confirm that I placed and paid for my order. Kenny will speak to his boss, whoever that is. Only one number, so good luck speaking to anyone other than thise who don't know anything.
Helpful (0)
|Replies (0)CVdM
Christo Van der Merwe
1 reviews | Active since Jan 2020
9 Sept 2025, 13:04
DO NOT ORDER FROM THEM
Terrible service. No feedback. Phoned the 4 times and left messages fir call back. No one phones back. It's now 6 days and when I followed up, they could only confirm that I placed and paid for my order. Kenny will speak to his boss, whoever that is. Only one number, so good luck speaking to anyone other than thise who don't know anything.
0
Replies (0)MB
Martin B
1 reviews | Active since Jan 2020
26 Aug 2025, 19:13
Don't buy from them!
Should have looked into them before. Offer stuff they do not stock. Then offer alternatives or full refund. Asked them full refund plus R50 transaction fee. Since then, no response on multiple emails.
Helpful (0)
|Replies (0)PF
Pieter F
1 reviews | Active since Jan 2020
5 Jun 2025, 16:46
HAD ENOUGH EMPTY PROMISSES
I bought terminated speaker cables from them on 04-04-2025. 2 Weeks later I phoned the store to ask when I can expecte the ordered cables. "No, They can not supply it". I opted for a nother brand of cables. Several phone calls were made to the shop. Just empty promisses. I even spoke to the store owner - Kenny. I asked to be re-funded. The Reversal process started on 21-05-2025, according to my order history, on their web site. Till date, 05-06-2025, no re-fund received from them. It is R 12 480.. A very very sure case -- I will not buy from Audico again. Nor will I recommend them to any one. 2
Helpful (0)
|Replies (0)PF
Pieter F
1 reviews | Active since Jan 2020
5 Jun 2025, 16:46
HAD ENOUGH EMPTY PROMISSES
I bought terminated speaker cables from them on 04-04-2025. 2 Weeks later I phoned the store to ask when I can expecte the ordered cables. "No, They can not supply it". I opted for a nother brand of cables. Several phone calls were made to the shop. Just empty promisses. I even spoke to the store owner - Kenny. I asked to be re-funded. The Reversal process started on 21-05-2025, according to my order history, on their web site. Till date, 05-06-2025, no re-fund received from them. It is R 12 480.. A very very sure case -- I will not buy from Audico again. Nor will I recommend them to any one. 2
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Replies (0)