Poor service and questionable business practices

Poor service and questionable business practices from Auto Bass Towing and Recovery On Friday 6 June 2019 at about Midday I contacted Auto Bass Towing and Recovery to tow my vehicle from Allen’s Nek to Selby. I had used them before and had a very positive experience. They provided me a quote. The driver was not available so I was informed they would get back to me. By 14:00 I had not received feedback and contacted them to request them to collect the car on Monday morning at 8:00 as the business receiving the car closes at 16:30 and I did not want risk arriving too late. To which they agreed. Due to prior engagements I was not available and requested my partner to meet to Tow truck at 8:00 on Monday 10 June. I sent his contact details to company. At 09:00 the tow truck has not arrived. My partner had called the company to follow up and they said he was around the corner. The tow truck arrived at 09:15. The tow truck was in a terrible condition, leaking oil on the driveway and my partner had to assist the driver with securing the vehicle because it was clear he was not sure what to do. The driver insisted that we pay him R100 more than quoted. He didn’t have change so he went to the shop to buy something to give us change and expected to give us the cold drink he bought and the change for our R50. No invoice or job card was sent with the driver. When I contacted the office to complain the reaction was unprofessional. No acknowledgment of my complaints, apology for the driver arriving late or requesting the incorrect amount. When I requested an invoice as proof of payment saying how I would have to pay more now because they have to charge me VAT. Four hours later I have still not received the invoice or additional communication from the company.