LG
Leigh-Ann Gowland
Active since Jun 2019
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Shocking service from BB Nissan Tzaneen
Shocking service from reception to service dept. No communication on progress of maintenance on the car. Told the car was ready Friday afternoon. Drove from Johannesburg the car is still not ready Saturday morning. How do you keep your doors open with this type of service? Asked to speak to a manager he is at his child's school. Why is there no manager on site or contactable on hidls cellphone
0 replies
10 months ago
Amazing service from Ashton and Demitri
Amazing service from Ashton and Demitri. Came in to look at a potential car. Walked out 3 hours later having traded in the Audi and acquire the car. Full finance, warranttee etc. Thank you. Excellent service.
56 replies
28 months ago
Where can you go to replace windscreens because the service is generally shocking
On Monday 11th December I visited PG Glass in Allen’s Nek to query replacement of my windscreen on my Audi A4. The Staff member at PG half heartly with very poor communication only said they do not claim through Budget. No inspection was done or attempt to provide service. On Wednesday 13th December at 12:27 I contacted budget to replace my windscreen. When I submitted the claim I provided all the relevant vehicle details. The Budget insurance consultant assured me I would be contacted by Glasfit immediately. The first communication I received from Glasfit was an SMS indicating my claim had been received and on the 14th December 2023 I received an SMS providing a reference number and that my claim was processed. On Monday 18th December 2023 I received a call from the call centre and was told I would be contacted by the branch. I had not received any further communication from Glasfit and I contacted the Offices in Roodepoort at midday. The staff member receiving my call was very unprofessional and asked all the questions I had provided to Budget and the call centre. On Tuesday 19th December I received a call from the Glasfit branch again requesting my car details again. I was informed my windscreen would be replaced on Wednesday 20th December between 9 and 10. When the technicians arrived after 10 they told me it was the wrong windscreen and they would have to come back. I then spoke to the branch indicating the mistake was unacceptable and they promised to return that afternoon. I was contacted by the branch to fit my windscreen on Wednesday afternoon but when they arrived at 4 they could not fit my windscreen because it was the wrong windscreen again. I spoke to the branch manager and indicated my dissatisfaction with the process to date. The branch manager refused to take responsibility for the break down in service. The Glasfit technicians arrived on Thursday 21st December 2023 at 15:53 to fit my windscreen but indicated they do not have all the correct parts and would need to return the next day to fit my rearview mirror. This will be the 4th visit to my place of residence and countless hours wasted waiting for Glasfit. I feel like the partnership between insurance companies and third party providers is limiting the options of the consumer to use a reliable and efficient service
0 replies
83 months ago
Poor service and questionable business practices
Poor service and questionable business practices from Auto Bass Towing and Recovery On Friday 6 June 2019 at about Midday I contacted Auto Bass Towing and Recovery to tow my vehicle from Allen’s Nek to Selby. I had used them before and had a very positive experience. They provided me a quote. The driver was not available so I was informed they would get back to me. By 14:00 I had not received feedback and contacted them to request them to collect the car on Monday morning at 8:00 as the business receiving the car closes at 16:30 and I did not want risk arriving too late. To which they agreed. Due to prior engagements I was not available and requested my partner to meet to Tow truck at 8:00 on Monday 10 June. I sent his contact details to company. At 09:00 the tow truck has not arrived. My partner had called the company to follow up and they said he was around the corner. The tow truck arrived at 09:15. The tow truck was in a terrible condition, leaking oil on the driveway and my partner had to assist the driver with securing the vehicle because it was clear he was not sure what to do. The driver insisted that we pay him R100 more than quoted. He didn’t have change so he went to the shop to buy something to give us change and expected to give us the cold drink he bought and the change for our R50. No invoice or job card was sent with the driver. When I contacted the office to complain the reaction was unprofessional. No acknowledgment of my complaints, apology for the driver arriving late or requesting the incorrect amount. When I requested an invoice as proof of payment saying how I would have to pay more now because they have to charge me VAT. Four hours later I have still not received the invoice or additional communication from the company.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)