Misinformation, Lack of Integrity and Constant Delay - AutoBody Works (Port Elizabeth)

The one-star that this company has received is purely because, a rating is required, to have a review. Otherwise, a negative rating is what they deserve!

The accident claim I submitted was handled swiftly by my insurance (ABSA I-Direct) and approved in a timely manner. The issue was and continues to be Autobody Works (ABW). My vehicle was inspected on the 25th of January by Clayton and on the 16th of February, my insurance authorized AWB to continue with repairs. While I thought that repairs had began already, I was updated by Nadia from the courtesy department, that they would ONLY start on the 8th of March 2024. I asked how long this would take and I was told that it would be 7-10 days which was confirmed by Clayton. As frustrated as I was, I remained positive because in 2 weeks, I'd have my car. A month later - after my car was booked in, I'm still being told that my car is busy with repairs and when I asked about a clear account of work that they had done for the whole month, no one seemed to have the answers for the delay.

The lack of integrity and competence they have displayed is disappointing to say the least. This type of conduct should be more than reason enough for Insurance companies to stop taking client vehicles for repairs there. Clayton, Nadia and the team - thank you, for absolutely nothing!