Dishonesty. No integrity. Disgustingly substandard salesmenship.

A review of completely dishonest salesmenship.

I enquired about a 2012 Kia Picanto and was clearly told that the car had a full service history and was accident-free (whatsapp conversation). I submitted all documentation (shows intent to buy) and asked to test drive the vehicle. Dylan said I can come through to test drive (whatsapp conversation) and I should speak to Nicholas as Dylan wouldn't be at work on Saturday. On the Friday night, I again reminded Dylan that I would be coming for a test drive.

These were the problems with Dylan's & Nicholas's substandard salesmenship: 1. After driving for 1 hour 20 mins, I arrived at the dealership and Nicholas said he was not even aware that I wanted to test-drive the car and so he neither took the car out of the yard nor was willing to do so (judging by his attitude). 2. The car's service book only showed the most recent service (at 60 000 km). So there was actually no full service history (Dylan's lie #1). Instead, Nicholas said he would call Kia on Monday to check if there was a full service history (what strange service). This incident occurred on Saturday at about 11.30am, but Nicholas was simply too damn lazy to call Kia on Saturday (Kia closes at 1 on Saturdays). 3. When I confronted Dylan about his blatant lies, he argued that it doesn't make sense for me to negotiate the price or to test the car if my Finance application has not yet been evaluated. 4. Nicholas never once asked me what I am looking for (my budget, type of car, etc) or offered to show me another car. This disinterest speaks a lot about the customer car.

Dylan, why tell me that I can come through and test drive if in advance, you already had no intention of honouring this, even after reminding you? Why tell me that the car has a full service history if it doesn't?

Sales lesson for Dylan: A finance application shows intent to purchase. No sensible customer will purchase a car unless they test drive the car or unless they see the full service history. Has Dylan ever sold a car before?

If the car doesn't have full service history, be honest and tell me so that I know where I stand, but please don't waste my ****ing time and certainly don't try to defend your lies when the customer has clearly caught you out. No customer deserves this.