Active since Apr 2017
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7 reviews42 months ago
Pathetic customer service and Boxes are in poor condition
I ordered 2 boxes from Victor, to be delivered a 30-minute drive away from Boxes Online office in Edenvale. I immediately sent the POP to Victor a few minutes after receiving the quote. I also stated to Victor that this is urgent. First, Victor did not provide a confirmed delivery date until I followed up a day later. Then he delayed the delivery by not even reading my email sooner. I deliberately ordered the boxes online thinking I would receive them much sooner. And this is not even the courier company's fault. Each time I stated to Victor that it is urgent, he didn't seem to show any real concern or make any effort to contact the courier company. His service came across as totally blazay and with a "don't-care" attitude. Totally pathetic, untrained, amateur customer service. Once I received the boxes, they look like they've been chewed by rats at the corners. Is this the ****en bull**** I paid for??? I WILL NEVER RECOMMEND BOXES ONLINE TO ANYONE!
0 replies
53 months ago
***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK***
***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK*** 1. Upon arrival, the accommodation keys were idiotically left in the kitchen but the front door was locked. We had to pry open the doors (without damaging them) to get the keys. 2. On a 6-plate stove, only 2 plates worked. Using 2 plates to cook 3 meals a day for 13 people is ridiculous. 3. Oven did not work at all. 4. Fridge was not cleaned and had dark brown, wet grime in it. 5. Jacuzzi did not work at all. 6. 1 room had hot water on one day and randomly had no hot water on another day; whilst all other rooms consistently had hot water. 7. We paid a refundable deposit of R2000 and expected the refund 7 days later (as per Lynette's policy). 14 days later, we still did not receive our money. 8. Calls and messages to Lynette went unanswered until we warned her of laying charges against her for keeping our deposit. 9. Her excuse for the delay in paying me was that she had no connectivity, yet she has been chatting to myself and another guest over Whatsapp. What an idiotic human. 10. All the above complaints were raised with Lynette, during and after our stay, with ZERO response or resolution from Lynette. In response to confronting her about my outstanding deposit and the issues we experienced, I (being the customer) was told by Lynette that my "behaviour is childlike" and that I should "relax". Lynette, you should be as far away from customers as possible. Your attitude and conduct is sub-human.
0 replies
67 months ago
8 hours for a same day delivery??
I ordered a gift on 28 October (9:26AM), for same day delivery to a BUSINESS address. I repeatedly emphasised to NetFlorist that the gift needed to be delivered b 3.30pm as the recipient would no longer be available thereafter and hence, no one to collect the gift. I followed up at 2.30PM and was told that the driver is in the area of delivery. I followed up again at 4.36PM and was told that my delivery was the next stop (still in the same area). At 6:13PM, the gift has still not been delivered. So, who the **** is going to receive the order AFTER business hours?? How is it possible that it takes 8 hours to deliver within JHB?? NetFlorist staff have been less than helpful by providing template responses each time I follow up. Why has the driver NOT ONCE called me to keep me updated with this obvious delay?? Coming from someone who runs his own successful online gift store, NetFlorist has grown too big to manage itself. Customer Lost.
0 replies
77 months ago
Dishonesty. No integrity. Disgustingly substandard salesmenship.
A review of completely dishonest salesmenship. I enquired about a 2012 Kia Picanto and was clearly told that the car had a full service history and was accident-free (whatsapp conversation). I submitted all documentation (shows intent to buy) and asked to test drive the vehicle. Dylan said I can come through to test drive (whatsapp conversation) and I should speak to Nicholas as Dylan wouldn't be at work on Saturday. On the Friday night, I again reminded Dylan that I would be coming for a test drive. These were the problems with Dylan's & Nicholas's substandard salesmenship: 1. After driving for 1 hour 20 mins, I arrived at the dealership and Nicholas said he was not even aware that I wanted to test-drive the car and so he neither took the car out of the yard nor was willing to do so (judging by his attitude). 2. The car's service book only showed the most recent service (at 60 000 km). So there was actually no full service history (Dylan's lie #1). Instead, Nicholas said he would call Kia on Monday to check if there was a full service history (what strange service). This incident occurred on Saturday at about 11.30am, but Nicholas was simply too damn lazy to call Kia on Saturday (Kia closes at 1 on Saturdays). 3. When I confronted Dylan about his blatant lies, he argued that it doesn't make sense for me to negotiate the price or to test the car if my Finance application has not yet been evaluated. 4. Nicholas never once asked me what I am looking for (my budget, type of car, etc) or offered to show me another car. This disinterest speaks a lot about the customer car. Dylan, why tell me that I can come through and test drive if in advance, you already had no intention of honouring this, even after reminding you? Why tell me that the car has a full service history if it doesn't? Sales lesson for Dylan: A finance application shows intent to purchase. No sensible customer will purchase a car unless they test drive the car or unless they see the full service history. Has Dylan ever sold a car before? If the car doesn't have full service history, be honest and tell me so that I know where I stand, but please don't waste my ****ing time and certainly don't try to defend your lies when the customer has clearly caught you out. No customer deserves this.
0 replies
78 months ago
Unreliable, Fraudulent and a Total Scam
I contacted Michelle to enquire about a property. After paying the R400 registration fee (a total waste of money), Michelle sent me the PDF document with details of many listings. However, the property I was interested in was not featured on Michelle's PDF list. I asked Michelle about this and she simply didn't bother to respond. To make matters worse, I chose another property that was on the list and when I contacted the landlord, the landlord said that the property was occupied 2 months ago already. If the property was occupied 2 months ago, why is it still showing on Michelle's list? I then raised this complaint with Leigh, the only other contact person for InfoFind and here too, Leigh said I was being rude instead of apologising for & investigating the bad service. And I paid a R400 registration fee for this **** service. InfoFind is a totally untrustworthy service. Michelle is certainly not a property agent because this is not how agents operate. She is an absolutely substandard agent - no professionalism, no reliability. She is trying to make a quick buck. Clearly, according to Hello Peter, I am not the only person to have experienced the same substandard service. Leigh: 081 834 4092 Michelle: 064 392 9484
105 replies
84 months ago
***BEWARE - EXTREMELY UNPROFESSIONAL SCHOOL***
I enrolled my son in January 2019 and had an absolute challenge with the teacher / owner's conduct. Here are some incidents which led us to eventually pull my son out of the school mid-year: 1. The teacher (whose name is Arwah) was caught in a lie on numerous occasions. We were first told that the school would be closed for Eid over 1 day. A few minutes later, we were told it would now be closed for 2 days. Arwah's reason for the additional day was that since we take 2 days off for Diwali, she deserves 2 days for Eid (yes, very childish). Then her reason changed to “we need 2 days to prepare for Eid". 2. The school closed for absolutely silly reasons (Arwah had to take her daughter for a driver's license test, Arwah took leave for Ascension Day even though she is Muslim, Arwah was tired of looking after my son who she says is a lot of work, etc.) and each time, we would be informed literally the afternoon before the school would be closed. This made it a challenge to make alternate arrangements for my son to be cared for. 3. On one occasion, we paid R400 per week for holiday care over a 2 week period (total R800). However, Arwah went to Cape Town for the 2 weeks and so the school was closed. Unfortunately, our money was not refunded to us, despite the service not being provided. 4. Arwah's student-to-teacher ratio does not comply with educational law. She is 1 teacher to 15 toddlers. Over 6 months, her assistant / helper changed about 4 times. 5. We were totally shocked to learn in February 2019 (1 month after enrolling my son), that the fees increased by 25% (from 1200 to 1500 per month). And this too without any prior notice. Once again, Arwah's reasons varied: First, her "partners" instructed her to implement an increase. We later learned that she has no partners in the school. Then, we were told that my son is a lot of work so she needs the extra money. As we later came to know, her class of 15 kids reduced to 10 kids for unknown reasons. So she implemented an increase to compensate for the loss of income. 6. On one morning, Arwah screamed (yes, literally screamed) at my wife outside her school, for neighbours and passers-by to hear. The next morning, she hugged my wife as though all was well. 7. When I declined holiday care for my son the second time around, she got upset with me and mentioned how "you do know that eid is coming up so we also need our money". 8. In January, she claimed to follow the standard government school calendar. However, all of the above occasions of school being closed tell a different story. When we asked her for the calendar so that we know when she will be closed, she immediately claimed to have no knowledge of this calendar (yes, we were baffled as well!). No school should operate in this manner and no business should ever take their customer to be a fool. But this school does all of this. *Whatsapp messages available as proof*
0 replies
110 months ago
Customer service with no integrity
<p>I made a booking for a 10 AM Mama Mia Pregnancy massage for Saturday 08 April. In my email correspondence with Tanya Olivier, her communication clearly stated that a 10am treatment was booked and confirmed. Upon arrival, I was shocked and extremely upset to know that Tanya booked a 12.30PM treatment. Conveniently Tanya was not able to find her email confirming the 10AM booking. She blatantly lied to me, her customer, stating that she only mentioned a 12.30PM booking. I have emails which prove otherwise. Tanya also advised that I, her customer, will have to "shift my day around" to accommodate the 12.30PM treatment. Why should I, the CUSTOMER, be incovenienced because your employee is too incompetent to do her job properly and too dishonest to admit fault? I am also more upset that Tanya didn't seem to have the integrity to apologise for this error ON HER PART.</p> <p> </p> <p>I will endeavour to share this horrible, dishonest and disgusting experience with the public. Never underestimate the power of the customer, especially if the customer is a Quality Assurance professional.</p>
112 replies
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