Excellent workmanship, Poor Customer Relations

I'm certain the completed panel beating job will be excellent! However, this complaint is about their dismal customer relations. My vehicle was sent to them in early July 2023. on 18 July I was informed that the tailgate and bumper for my Corolla Cross GR-Sport was on back order with Toyota. I followed up requesting progress on 24 July. On 25 July I was informed that parts were still not available and that they could not provide and ETA. On 1 & 3 August I asked for progress. No response. On 8 August I was informed that the parts had arrived and that work would start later that week. on 11 August I requested a possible completion date. Three days later on 14 August I was informed that additional damage was found behind the bumper. On the 15th I asked what the implications were. I was informed that they had to logg a revised quote with Discovery Insurance. I contacted my insurance and informed APRC on 16 August that additional parts and repairs had been approved and send them the Insurance's confirmation. On 18 and 21 August I requested an update to no avail. on 22/8 I was asked to contact them to discuss the repairs. I also asked for a courtesy vehicle (as I did during July) and repeated this request on 23 August. I was informed that they don't have vehicles available until September. On 28 August I requested an update. I was informed that they were still waiting on the additional part. on 24 August I hired a vehicle and requested an update on a courtesy vehicle. No response. On 3 Sept I received a telephonic update. on 5 September I asked for a date when the vehicle will be ready. On 7 September I received a WhatsApp that my vehicle had been painted and "is expected to be ready for collection on Wednesday 13 September. As I received no information since 7 Sept, I then arranged to return my hired vehicle on the 13 September. when I arrived at APRC it was clear that they were not expecting me. I was then told that they had attempted to contact me. I showed them both my cellphones and that I had no missed call from them. In fact the last calls received from them was 29 August & on 4 September on both phones. Because I stay about 122kms away in Hawston (Herm****) I was told that their driver could not drop me off at home. & that no courtesy vehicle was available. No surprise there: They did not have a courtesy vehicle available since 15 July. If they had phoned or sent a message I would have extended my car hire. This would've been the cheaper & best option for me. I now again had to hire a vehicle until Saturday 16 September at a cost of R1500 plus the R530 I used to fill up the tank when returning the hired vehicle. No support or empathy from APRC. It was my problem. So will I recommend them to family and friends? No! I don't want them to experience what I believe to be poor customer service. I already told a few people that if only they communicated better... But, from what Ive seen I am certain I'll be happy with the repaired vehicle. That said, it is customer care that determines whether a company is recommend/endorsed or not no matter how good the repair job is. And in this regard Auto Panel Repair Centre in Ottery is failing!