Poor customer service

In March 2025 I purchased a Nissan NP 200 via the Nelspuit branch, and it was delivered to me in Pretoria. The next day I noticed missing and damaged parts, and the spare key was not given to me. I then notified Musa the sales person he then promised to sort it out. To this day nothing has been done.

He ignores my texts and calls. I tried calling the office number and his assistant manager Afrika also promised to sort it all out, again nothing has happened and I haven't been contacted with an update.

Few weeks ago I wrote an email to the head office and a lady named Dephney rep****, saying they have spoken to the branch manager and I must expect a call from him and that she will also call me to check if they have indeed called me, but as I write this today no one has called me or wrote to me.