Auto Pedigree Reviews | 4.1 TrustIndex | Hellopeter

Auto Pedigree Reviews | 4.1 TrustIndex | Hellopeter

Review Distribution

2.2|49 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Auto Pedigree

What do customers say about Auto Pedigree?

Based on recent customer reviews, Auto Pedigree shows a deeply polarised customer experience. Buyers at branches like Lephalale, Centurion, and Parow describe genuinely warm, attentive service from named consultants, while a significant volume of complaints centre on undelivered paperwork, defective vehicles, hidden VAPS charges, and unresponsive aftercare. The brand's reputation is being shaped largely by post-sale breakdowns rather than the initial purchase journey.

Is Auto Pedigree trustworthy?

Auto Pedigree has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. Hellopeter has tracked Auto Pedigree across 656 total reviews. How is the TrustIndex calculated? →

Recent reviews (49)

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Used this business recently? Share your experience to help others decide.

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Popular mentions

great service Phila professional smooth process first car no response missing papers hidden VAPS faulty car POPIA breach

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1 reviews | Active since Jan 2020

26 May 2026, 06:01

Poor customer service

In March 2025 I purchased a Nissan NP 200 via the Nelspuit branch, and it was delivered to me in Pretoria. The next day I noticed missing and damaged parts, and the spare key was not given to me. I then notified Musa the sales person he then promised to sort it out. To this day nothing has been done. He ignores my texts and calls. I tried calling the office number and his assistant manager Afrika also promised to sort it all out, again nothing has happened and I haven't been contacted with an update. Few weeks ago I wrote an email to the head office and a lady named Dephney rep****, saying they have spoken to the branch manager and I must expect a call from him and that she will also call me to check if they have indeed called me, but as I write this today no one has called me or wrote to me.

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1 reviews | Active since Jan 2020

26 May 2026, 06:01

Poor customer service

In March 2025 I purchased a Nissan NP 200 via the Nelspuit branch, and it was delivered to me in Pretoria. The next day I noticed missing and damaged parts, and the spare key was not given to me. I then notified Musa the sales person he then promised to sort it out. To this day nothing has been done. He ignores my texts and calls. I tried calling the office number and his assistant manager Afrika also promised to sort it all out, again nothing has happened and I haven't been contacted with an update. Few weeks ago I wrote an email to the head office and a lady named Dephney rep****, saying they have spoken to the branch manager and I must expect a call from him and that she will also call me to check if they have indeed called me, but as I write this today no one has called me or wrote to me.

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1 reviews | Active since Jan 2020

5 May 2026, 16:31

******* cars from auto pedigree

I recently bot a car from auto pedigree brits After I called view 4 you for inspection !those guys found multiple defects on the car!the car is a code 2 . painting job visible.tail light are dusty and dim.wind shield poorly fitted and it is licking .Stay away from auto pedigree

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1 reviews | Active since Jan 2020

5 May 2026, 16:31

******* cars from auto pedigree

I recently bot a car from auto pedigree brits After I called view 4 you for inspection !those guys found multiple defects on the car!the car is a code 2 . painting job visible.tail light are dusty and dim.wind shield poorly fitted and it is licking .Stay away from auto pedigree

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1 reviews | Active since Jan 2020

5 May 2026, 13:09

Zero stars for this ***** * - Auto Pedigree Gezina

Guys DO NOT ever in your life allow Auto Pedigree to fit breaks on your car. I don't know what cheap breaks they put onto my car, but the back part of the bad came completely off the pad and made a constant whistling sound. The manager at the Gezina banch refuses to give me my money back. I has to open a case at the Motor Industry Ombudsman. Awaiting feed back. But stay away from these *****s, they will rob you for sure. I has to buy other breaks, Safe Line and after I installed the new breaks, the sound was gone completely. The breaks they installed on my car has no name branded on it like Ferrodo or Safe Line. Take this as a friendly warning, don't allow thee people to work on your car, they have no idea what they're doing. And then they refuse to give you a refund. I have photos, Videos, receipts. They don't want to take accountability for their mistakes. Stay away or you'll cry.

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1 reviews | Active since Jan 2020

5 May 2026, 13:09

Zero stars for this ***** * - Auto Pedigree Gezina

Guys DO NOT ever in your life allow Auto Pedigree to fit breaks on your car. I don't know what cheap breaks they put onto my car, but the back part of the bad came completely off the pad and made a constant whistling sound. The manager at the Gezina banch refuses to give me my money back. I has to open a case at the Motor Industry Ombudsman. Awaiting feed back. But stay away from these *****s, they will rob you for sure. I has to buy other breaks, Safe Line and after I installed the new breaks, the sound was gone completely. The breaks they installed on my car has no name branded on it like Ferrodo or Safe Line. Take this as a friendly warning, don't allow thee people to work on your car, they have no idea what they're doing. And then they refuse to give you a refund. I have photos, Videos, receipts. They don't want to take accountability for their mistakes. Stay away or you'll cry.

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1 reviews | Active since Jan 2020

1 May 2026, 04:59

Worst experience at Auto Pedigree Richards Bay

We are extremely disappointed with the service my brother received from Auto Pedigree Richards Bay. Ha handed his bakkie over to them in November 2025, expecting professional service and reliable workmanship. It is now May 2026, and instead of resolving the issues, he has received his vehicle back in a worse condition - twice. Throughout this entire process, I’ve has dealt with nothing but empty promises and poor communication. Every time we were assured that the problems were fixed, the vehicle returned with new or unresolved issues. This morning was the final straw. The bakkie would not even open, and the brand-new battery is already dead. On top of that, the bakkie cannot drive over 100km/h without the steering wheel shaking, which is a serious safety concern. After months of inconvenience, frustration, and being misled, I can confidently say that I do not recommend Auto Pedigree Richards Bay to anyone. This experience has been absurd and unacceptable.

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1 reviews | Active since Jan 2020

1 May 2026, 04:59

Worst experience at Auto Pedigree Richards Bay

We are extremely disappointed with the service my brother received from Auto Pedigree Richards Bay. Ha handed his bakkie over to them in November 2025, expecting professional service and reliable workmanship. It is now May 2026, and instead of resolving the issues, he has received his vehicle back in a worse condition - twice. Throughout this entire process, I’ve has dealt with nothing but empty promises and poor communication. Every time we were assured that the problems were fixed, the vehicle returned with new or unresolved issues. This morning was the final straw. The bakkie would not even open, and the brand-new battery is already dead. On top of that, the bakkie cannot drive over 100km/h without the steering wheel shaking, which is a serious safety concern. After months of inconvenience, frustration, and being misled, I can confidently say that I do not recommend Auto Pedigree Richards Bay to anyone. This experience has been absurd and unacceptable.

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1 reviews | Active since Jan 2020

16 Apr 2026, 15:28

Worst Service Ever - Stay Away From These ******

Im am so furious without Pedigree Gezina. Never again will I take my car to them for anything. If you cannot even install breaks properly, then you are in the wrong business. They are also not willing to accept their fault and correct it. I paid you in full to service my car and replace breaks, now my car is making a constant whistling sound even when not breaking, but goes away when I break. It took my car back to you several times and all you could say is that there is dust on my break disk. I should go home and rinse it off with a hose pipe. From Auto Pedigree, you should be ashamed of yourselves. You are lucky there is no zero stars because you don't even deserve one star. Hi-Q told me that my disks was not seemed properly. And I told you this. All ypu had to do was just to seem it again and see if it solved the problem. But you were not willing to do that. I will take my car to the experts rather and pay again. At least I know my problem will be solved. I hope people see this and think twice before taking their car to you. I feel ******. But you will surely get what you deserve.

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1 reviews | Active since Jan 2020

16 Apr 2026, 15:28

Worst Service Ever - Stay Away From These ******

Im am so furious without Pedigree Gezina. Never again will I take my car to them for anything. If you cannot even install breaks properly, then you are in the wrong business. They are also not willing to accept their fault and correct it. I paid you in full to service my car and replace breaks, now my car is making a constant whistling sound even when not breaking, but goes away when I break. It took my car back to you several times and all you could say is that there is dust on my break disk. I should go home and rinse it off with a hose pipe. From Auto Pedigree, you should be ashamed of yourselves. You are lucky there is no zero stars because you don't even deserve one star. Hi-Q told me that my disks was not seemed properly. And I told you this. All ypu had to do was just to seem it again and see if it solved the problem. But you were not willing to do that. I will take my car to the experts rather and pay again. At least I know my problem will be solved. I hope people see this and think twice before taking their car to you. I feel ******. But you will surely get what you deserve.

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1 reviews | Active since Jan 2020

15 Apr 2026, 11:21

Unauthorised sharing of information

To whom it may concern, I am writing to formally raise a complaint regarding my recent vehicle application with your company, Auto Pedigree.It has come to my attention that my personal and banking information was shared with third-party “credit solutions” without my full knowledge and consent. Since then, I have been receiving numerous calls and messages from individuals, some of whom appear to be unprofessional and potentially *****ulent. This has caused me significant distress and concern for my personal security.I find this conduct to be highly unprofessional and a serious violation of my right to privacy. As you are aware, the handling of personal information must comply with the Protection of Personal Information Act (POPIA), and any unauthorised sharing of such information is unacceptable.I therefore demand the following: A full explanation of how and why my information was shared.A list of all third parties who have received my personal details.Immediate action to ensure that my information is no longer distributed or used by any third parties. Written confirmation that my data has been secured and that no further breaches will occur. Should this matter not be resolved urgently, I will have no choice but to escalate it to the Information Regulator and pursue further legal action.I expect your prompt response within 48 hours of receiving this complaint. Yours sincerely, [Phochana MZ] [0712966817]

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1 reviews | Active since Jan 2020

15 Apr 2026, 11:21

Unauthorised sharing of information

To whom it may concern, I am writing to formally raise a complaint regarding my recent vehicle application with your company, Auto Pedigree.It has come to my attention that my personal and banking information was shared with third-party “credit solutions” without my full knowledge and consent. Since then, I have been receiving numerous calls and messages from individuals, some of whom appear to be unprofessional and potentially *****ulent. This has caused me significant distress and concern for my personal security.I find this conduct to be highly unprofessional and a serious violation of my right to privacy. As you are aware, the handling of personal information must comply with the Protection of Personal Information Act (POPIA), and any unauthorised sharing of such information is unacceptable.I therefore demand the following: A full explanation of how and why my information was shared.A list of all third parties who have received my personal details.Immediate action to ensure that my information is no longer distributed or used by any third parties. Written confirmation that my data has been secured and that no further breaches will occur. Should this matter not be resolved urgently, I will have no choice but to escalate it to the Information Regulator and pursue further legal action.I expect your prompt response within 48 hours of receiving this complaint. Yours sincerely, [Phochana MZ] [0712966817]

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1 reviews | Active since Jan 2020

13 Apr 2026, 06:05

The name of the business is auto pedigree Pretoria north branch I receive bad service ever my sister bought a car for my husband to start ihailing on the 25 March to date we still awaiting certificate for the car , the sales lady informed us that we will

The name of the business is auto pedigree Pretoria north branch I receive bad service ever my sister bought a car for my husband to start ihailing on the 25 March to date we still awaiting certificate for the car , the sales lady informed us that we will get the certificate in 7 days time now all has changed as we called the head office we were told that the paper work takes 2 weeks max . Auto pedigree sales agent who helped my family she's so ***********

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1 reviews | Active since Jan 2020

13 Apr 2026, 06:05

The name of the business is auto pedigree Pretoria north branch I receive bad service ever my sister bought a car for my husband to start ihailing on the 25 March to date we still awaiting certificate for the car , the sales lady informed us that we will

The name of the business is auto pedigree Pretoria north branch I receive bad service ever my sister bought a car for my husband to start ihailing on the 25 March to date we still awaiting certificate for the car , the sales lady informed us that we will get the certificate in 7 days time now all has changed as we called the head office we were told that the paper work takes 2 weeks max . Auto pedigree sales agent who helped my family she's so ***********

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1 reviews | Active since Jan 2020

7 Apr 2026, 12:16

Auto pedigree strand

I am extremely disappointed with the service I received from Auto Pedigree Strand, specifically from the sales consultant Wayne. The entire process of purchasing my vehicle was unnecessarily difficult and frustrating. From the start, there were delays in receiving and signing documentation, along with inconsistent and incorrect information regarding payments. After finally completing the sale, the issues continued. I was initially told I would receive a refund, only for that to later be changed. I then had to repeatedly follow up just to have the previous vehicle finance consolidated correctly to avoid over-indebtedness on my profile. To make matters worse, the vehicle was handed over with unresolved issues. The centre console needs repair, and I raised concerns about the brakes, yet I am being told this is being done as a “favour” — which is unacceptable. These issues should have been addressed before delivery. I have also been inconvenienced by being asked to take the vehicle to a specific workshop myself, despite the dealership already driving the vehicle and using my petrol, I need to be inconvenienced an take it to one of their nearest branches.In addition, I am still waiting for my licence disc, number plates, and spare key, with little to no communication or feedback. My calls have also been ignored. Throughout this entire experience, I have remained patient and accommodating, but the lack of accountability, poor communication, and substandard service has been extremely frustrating. I would strongly advise others to reconsider before dealing with this branch, as the after-sales service has been highly disappointing.

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1 reviews | Active since Jan 2020

7 Apr 2026, 12:16

Auto pedigree strand

I am extremely disappointed with the service I received from Auto Pedigree Strand, specifically from the sales consultant Wayne. The entire process of purchasing my vehicle was unnecessarily difficult and frustrating. From the start, there were delays in receiving and signing documentation, along with inconsistent and incorrect information regarding payments. After finally completing the sale, the issues continued. I was initially told I would receive a refund, only for that to later be changed. I then had to repeatedly follow up just to have the previous vehicle finance consolidated correctly to avoid over-indebtedness on my profile. To make matters worse, the vehicle was handed over with unresolved issues. The centre console needs repair, and I raised concerns about the brakes, yet I am being told this is being done as a “favour” — which is unacceptable. These issues should have been addressed before delivery. I have also been inconvenienced by being asked to take the vehicle to a specific workshop myself, despite the dealership already driving the vehicle and using my petrol, I need to be inconvenienced an take it to one of their nearest branches.In addition, I am still waiting for my licence disc, number plates, and spare key, with little to no communication or feedback. My calls have also been ignored. Throughout this entire experience, I have remained patient and accommodating, but the lack of accountability, poor communication, and substandard service has been extremely frustrating. I would strongly advise others to reconsider before dealing with this branch, as the after-sales service has been highly disappointing.

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