AP
Auto Pedigree
Verified Business
AP
AI Review Summary
Based on recent customer reviews, Auto Pedigree receives sharply divided feedback. Positive experiences highlight exceptional individual salespeople and smooth purchasing processes, particularly at branches like Lephalale, Parow, and Centurion. However, a significant majority of reviewers report serious issues including vehicles sold with undisclosed accident damage, prolonged delays in receiving registration papers, unauthorized credit inquiries violating POPIA, forced addition of value-added products, poor after-sales communication, and unresolved mechanical defects. Customers frequently describe unresponsive managers and a pattern of being ignored after completing purchases.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
41 hours 19 minutesAverage Time To Reply
-25 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 44 hours 40 min to reply
TrustIndex
0
Score
Ranking
#44
in Automotive
Avg Reply
41 hours 19 minutes
NPS Score
-25
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 44 hours 40 min to reply
Review Distribution
2.3|52 Reviews
May '25 - Apr '26
5(25.5%)
4(2.1%)
3(0%)
2(4.3%)
1(68.1%)
5(25.5%)
4(2.1%)
3(0%)
2(4.3%)
1(68.1%)
Frequently Asked Questions About Auto Pedigree
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (52)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencepB
peace B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:37
Bad service
I had a bad service with Auto Pedigress Polokwane, I took my car for petrol pump issue, the first time I got it back I got stuck within a week because apparently the wiring issue and I had to tow it back there. Now that is I got it back my towing hook is missing and I am told it was never there.
Helpful (0)
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peace B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:37
Bad service
I had a bad service with Auto Pedigress Polokwane, I took my car for petrol pump issue, the first time I got it back I got stuck within a week because apparently the wiring issue and I had to tow it back there. Now that is I got it back my towing hook is missing and I am told it was never there.
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Replies (0)JB
Jaun-Mari Britz
1 reviews | Active since Jan 2020
28 Feb 2026, 10:50
Jaun-Mari Britz I20
I want to give a huge thanks to auto pedigree at lephalale branch. First person I want to thank you for all her hardwood and helping us to make the dream come true is the manager Regina Mahlase BM the sales ladyBasani Mashao saleslady for helping us so well and Mathews Nthoke 2IC and John Masalane the driver who I was driving with to go and get my car, and then the whole auto pedigree at lephalale team you guys went above and beyond for your customers my only mistake was not going to you guys to first time when I bought a car and you did so much for me and my family and the car the i20 is driving like a dream you did everything that you have to do and more and thank you for having a good heart for your customers as there's no dealership like you guys I will prefer people to buy they car from you I have no complaints regarding you guys your service was above & beyond just smiles and happyness that you guys were able to provide us as a family the manager Regina thank you for your every time letting me know what's going on thank you for your happy face even if the job is hard for you sometimes you are 100% manager and I was happy to work with you guys thank you auto pedigree team lephalale
Helpful (0)
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Jaun-Mari Britz
1 reviews | Active since Jan 2020
28 Feb 2026, 10:50
Jaun-Mari Britz I20
I want to give a huge thanks to auto pedigree at lephalale branch. First person I want to thank you for all her hardwood and helping us to make the dream come true is the manager Regina Mahlase BM the sales ladyBasani Mashao saleslady for helping us so well and Mathews Nthoke 2IC and John Masalane the driver who I was driving with to go and get my car, and then the whole auto pedigree at lephalale team you guys went above and beyond for your customers my only mistake was not going to you guys to first time when I bought a car and you did so much for me and my family and the car the i20 is driving like a dream you did everything that you have to do and more and thank you for having a good heart for your customers as there's no dealership like you guys I will prefer people to buy they car from you I have no complaints regarding you guys your service was above & beyond just smiles and happyness that you guys were able to provide us as a family the manager Regina thank you for your every time letting me know what's going on thank you for your happy face even if the job is hard for you sometimes you are 100% manager and I was happy to work with you guys thank you auto pedigree team lephalale
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Replies (0)GM
Gift M
1 reviews | Active since Jan 2020
12 Feb 2026, 20:08
Selling a car involved in an accidental and not disclosing it
Complaining about the poor service I got from Auto pedigree. Car in question is a white Hyundai staria I bought a vehicle at Auto pedigree Polokwane the biggest mistake is that I bought the car only to seeing the pictures. The first issue I encountered was that the back bumper sensors were faulty and I reported to the sales lady by the name of Mapula and she told me the car has a warranty and I should take it to Hyundai and I did that. The report I got from Hyundai stated that the sensors were damaged because the car was involved in an accident. After hearing this I started inspecting the car thoroughly and I found a lot of dents painted in different whites, over sprays, body filler and many things that are unpleasant. I reported the matter back to the sales lady and she told me that there is no way that the car was involved in an accident but she will find out from her manager Martin Mostert, she later told me that she will book for the car at their services centre in Boksburg. On the 02nd of February 2026 I took the vehicle to the service centre and later that day I recieved a call from the service centre stating that the car is under warranty and they will take it to Hyundai Boksburg but I tried to explain to the lady that Hyundai Roodepoort already gave me the report and they will not cover it because it's not warranty related but she continued to book the car to Hyundai Boksburg and they got the same report but they insisted that they will take the car to Hyundai Kempton park. I then called the Limpopo regional manager mashudu Singo for assistance and I requested that they should give me a courtesy car while they are busy with their investigation, my second request was that they should give me another car and they can sort that one and resell it or they drop the car as they sold me a damage car. I have been calling Mashudu Singo and he never answered my calls. Yesterday the 11/02/25 he called me to inform me that the report they got from Europe cars shows that the car had a Scratch on the rear side and he will give me the courtesy car while they are busy with their investigations. The car was bought for business and now it's been almost 2 weeks that I am loosing business. Today the 12/02/26 Mashudu called to inform me that I can go to Auto pedigree Randburg to collect the car and my question to him was, is it a rental and or the car in question and he never rep****. When I arrived in Randburg I waited for an hour for the car to arrive and when the car arrived was in a poorer state than before. I got good assistance from the Branch manager Vusi he tried calling Martin then Martin requested pictures and he said this was above his pay grade it should be escalated to Mashudu. We called Mashudu Singo and he never answered any of our calls. I left the car there and I am asking assistance from the senior management. Come month end I must pay instalment of the car while is not performing its duties. Can I get another car and I can move on with my life.
Helpful (0)
|Replies (0)GM
Gift M
1 reviews | Active since Jan 2020
12 Feb 2026, 20:08
Selling a car involved in an accidental and not disclosing it
Complaining about the poor service I got from Auto pedigree. Car in question is a white Hyundai staria I bought a vehicle at Auto pedigree Polokwane the biggest mistake is that I bought the car only to seeing the pictures. The first issue I encountered was that the back bumper sensors were faulty and I reported to the sales lady by the name of Mapula and she told me the car has a warranty and I should take it to Hyundai and I did that. The report I got from Hyundai stated that the sensors were damaged because the car was involved in an accident. After hearing this I started inspecting the car thoroughly and I found a lot of dents painted in different whites, over sprays, body filler and many things that are unpleasant. I reported the matter back to the sales lady and she told me that there is no way that the car was involved in an accident but she will find out from her manager Martin Mostert, she later told me that she will book for the car at their services centre in Boksburg. On the 02nd of February 2026 I took the vehicle to the service centre and later that day I recieved a call from the service centre stating that the car is under warranty and they will take it to Hyundai Boksburg but I tried to explain to the lady that Hyundai Roodepoort already gave me the report and they will not cover it because it's not warranty related but she continued to book the car to Hyundai Boksburg and they got the same report but they insisted that they will take the car to Hyundai Kempton park. I then called the Limpopo regional manager mashudu Singo for assistance and I requested that they should give me a courtesy car while they are busy with their investigation, my second request was that they should give me another car and they can sort that one and resell it or they drop the car as they sold me a damage car. I have been calling Mashudu Singo and he never answered my calls. Yesterday the 11/02/25 he called me to inform me that the report they got from Europe cars shows that the car had a Scratch on the rear side and he will give me the courtesy car while they are busy with their investigations. The car was bought for business and now it's been almost 2 weeks that I am loosing business. Today the 12/02/26 Mashudu called to inform me that I can go to Auto pedigree Randburg to collect the car and my question to him was, is it a rental and or the car in question and he never rep****. When I arrived in Randburg I waited for an hour for the car to arrive and when the car arrived was in a poorer state than before. I got good assistance from the Branch manager Vusi he tried calling Martin then Martin requested pictures and he said this was above his pay grade it should be escalated to Mashudu. We called Mashudu Singo and he never answered any of our calls. I left the car there and I am asking assistance from the senior management. Come month end I must pay instalment of the car while is not performing its duties. Can I get another car and I can move on with my life.
0
Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
22 Jan 2026, 08:13
Worst Level of service from a sales person
I am writing this email with extreme frustration, disappointment, and deep regret for ever engaging with Auto Pedigree. What I experienced during this transaction is, without exaggeration, the worst service and most unprofessional conduct I have encountered in the motor industry. I was in the process of purchasing a 2021 Toyota Hilux from Ms/Mrs Khunjulwa Mabuza at your Middelburg branch. During negotiations, I was explicitly informed that she would negotiate the vehicle price on my behalf. Once approval was granted, I was shocked to discover that VAPS had been added to the contract, effectively eliminating the very discount that had supposedly been negotiated. When I queried this, I was informed by Ms/Mrs Mabuza that the VAPS had been added to secure her commission and that she would not remove them. This is not only ********* but raises serious concerns about your sales practices. As a customer, I am entitled to choose whether or not I want VAPS — they cannot be imposed to inflate staff commissions. As a result, I cancelled the transaction. Thereafter, Head Office contacted me to understand the reason for the cancellation. I appreciated this outreach and explained the situation in full. I clearly stated that I would be willing to proceed with the purchase if the VAPS were removed. What followed next was entirely unacceptable. Ms/Mrs Khunjulwa Mabuza subsequently called me and verbally abused me, swore at me, insulted me personally, and went as far as stating that my business would fail, that I would collapse financially, and that she wished nothing but failure upon me. This behaviour is shocking, disgraceful, and completely incompatible with any professional or ethical standard. For clarity and investigation purposes: • Ms/Mrs Khunjulwa Mabuza called me at 17:08 on 15 January 2026 from 013 244 1795 • A Head Office representative contacted me earlier that day at 16:52 from 011 230 9100 My finance approvals were as follows: • MFC Reference: 524964836 • WesBank Reference: 85407660045 I am struggling to understand how: 1. VAPS can be added after approval without my consent 2. Staff can openly admit that VAPS are added purely to earn commission 3. An employee feels entitled to abuse, insult, and intimidate a client I request urgent intervention from Auto Pedigree management. I genuinely like the vehicle, but this experience has been unbearable and has left me questioning the integrity of your organisation. I deliberately waited until I was calm before lodging this complaint. Had I written this last week, the language would have been far stronger. The restraint shown in this email is out of respect for Auto Pedigree as a brand — respect that, unfortunately, was not extended to me. This matter requires a full investigation and immediate corrective action. I expect a senior representative to contact me directly to resolve this. I will await your call. Mr Sibanyane Contact: 079 435 8068
Helpful (0)
|Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
22 Jan 2026, 08:13
Worst Level of service from a sales person
I am writing this email with extreme frustration, disappointment, and deep regret for ever engaging with Auto Pedigree. What I experienced during this transaction is, without exaggeration, the worst service and most unprofessional conduct I have encountered in the motor industry. I was in the process of purchasing a 2021 Toyota Hilux from Ms/Mrs Khunjulwa Mabuza at your Middelburg branch. During negotiations, I was explicitly informed that she would negotiate the vehicle price on my behalf. Once approval was granted, I was shocked to discover that VAPS had been added to the contract, effectively eliminating the very discount that had supposedly been negotiated. When I queried this, I was informed by Ms/Mrs Mabuza that the VAPS had been added to secure her commission and that she would not remove them. This is not only ********* but raises serious concerns about your sales practices. As a customer, I am entitled to choose whether or not I want VAPS — they cannot be imposed to inflate staff commissions. As a result, I cancelled the transaction. Thereafter, Head Office contacted me to understand the reason for the cancellation. I appreciated this outreach and explained the situation in full. I clearly stated that I would be willing to proceed with the purchase if the VAPS were removed. What followed next was entirely unacceptable. Ms/Mrs Khunjulwa Mabuza subsequently called me and verbally abused me, swore at me, insulted me personally, and went as far as stating that my business would fail, that I would collapse financially, and that she wished nothing but failure upon me. This behaviour is shocking, disgraceful, and completely incompatible with any professional or ethical standard. For clarity and investigation purposes: • Ms/Mrs Khunjulwa Mabuza called me at 17:08 on 15 January 2026 from 013 244 1795 • A Head Office representative contacted me earlier that day at 16:52 from 011 230 9100 My finance approvals were as follows: • MFC Reference: 524964836 • WesBank Reference: 85407660045 I am struggling to understand how: 1. VAPS can be added after approval without my consent 2. Staff can openly admit that VAPS are added purely to earn commission 3. An employee feels entitled to abuse, insult, and intimidate a client I request urgent intervention from Auto Pedigree management. I genuinely like the vehicle, but this experience has been unbearable and has left me questioning the integrity of your organisation. I deliberately waited until I was calm before lodging this complaint. Had I written this last week, the language would have been far stronger. The restraint shown in this email is out of respect for Auto Pedigree as a brand — respect that, unfortunately, was not extended to me. This matter requires a full investigation and immediate corrective action. I expect a senior representative to contact me directly to resolve this. I will await your call. Mr Sibanyane Contact: 079 435 8068
0
Replies (0)RM
Renechia M
1 reviews | Active since Jan 2020
21 Jan 2026, 13:37
Auto Pedigree Registers Vehicle in My name I Never Owned!
So i did an application in Oct to see what i would qualify for at Auto Pedigree in N1 City, the deal they had to offer was going to over indebt me and i cancelled the application. 2months later i receive a notice from Kynsa with a picture of the vehicle indicating that i have 2 fines to pay which occurred 13th Dec 25 Mind you i never owned a car neither paid for a car. I called the traffic department in Capetown and gave them the Number plate and they told me apparrantly this vehicle was in my name for 2months. I called auto pedigree spoke to Robert Hector (manager) and Byron Jonkers (salesman) and it was said it ill be resolved and reverted to the current owner. To date nothing i mailed the complaints team yesterday. Hannes Steenkamp responded via email and advised i can speak to Trisha Botha. Now no one has gotten back to me this is 1stly infringement of the POPI Act i did not give permission for my personal details to be exploited and neither owned that vehicle (for x2 months WOW)! Not only is this ******* and wrong they are going to negatively impact when i have to renew my license and im a new license owner, have it for nearly 2 years this year april. This is wrong i want this resolved ASAP!
Helpful (0)
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Renechia M
1 reviews | Active since Jan 2020
21 Jan 2026, 13:37
Auto Pedigree Registers Vehicle in My name I Never Owned!
So i did an application in Oct to see what i would qualify for at Auto Pedigree in N1 City, the deal they had to offer was going to over indebt me and i cancelled the application. 2months later i receive a notice from Kynsa with a picture of the vehicle indicating that i have 2 fines to pay which occurred 13th Dec 25 Mind you i never owned a car neither paid for a car. I called the traffic department in Capetown and gave them the Number plate and they told me apparrantly this vehicle was in my name for 2months. I called auto pedigree spoke to Robert Hector (manager) and Byron Jonkers (salesman) and it was said it ill be resolved and reverted to the current owner. To date nothing i mailed the complaints team yesterday. Hannes Steenkamp responded via email and advised i can speak to Trisha Botha. Now no one has gotten back to me this is 1stly infringement of the POPI Act i did not give permission for my personal details to be exploited and neither owned that vehicle (for x2 months WOW)! Not only is this ******* and wrong they are going to negatively impact when i have to renew my license and im a new license owner, have it for nearly 2 years this year april. This is wrong i want this resolved ASAP!
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Replies (0)TM
Timothy M
1 reviews | Active since Jan 2020
20 Jan 2026, 07:28
Bad customer service from Auto pedigree
Auto pedigree Tzaneen branch customer bought Cherry tigo pro last year November, till to date the permit has expired in December, customer can't drive the car simply because it's not even registered under his name, how on earth is that possible, guys watch out out Auto pedigree think twice before purchasing a vehicle there.
Helpful (0)
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Timothy M
1 reviews | Active since Jan 2020
20 Jan 2026, 07:28
Bad customer service from Auto pedigree
Auto pedigree Tzaneen branch customer bought Cherry tigo pro last year November, till to date the permit has expired in December, customer can't drive the car simply because it's not even registered under his name, how on earth is that possible, guys watch out out Auto pedigree think twice before purchasing a vehicle there.
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Replies (0)AR
Aabidah R
1 reviews | Active since Jan 2020
9 Jan 2026, 08:57
Waiting 30days for license and registration papers
****ty beyond ****ty service. Received the vechile on the 12th of December they gave a temp until the 1st of January up until today no vehicle papers on Monday they so caller submitted it but when I got and check at the traffic department nothing has changed they use runners to go and do this stuff and how many other dealerships does the runners deal with ... their sale person Cindy was quick to convince why buying the vehicle from them was better than to send the vachile to a branch closer to us but now that we need to pay the installment and the car can't make an income no one cares the regional manager Trisha botha said she don't need to report to me and all she keep on repeating is sorry but not making an effort telling me how she's done this over 30 years we'll shouldn't she have done better by now
Helpful (0)
|Replies (0)AR
Aabidah R
1 reviews | Active since Jan 2020
9 Jan 2026, 08:57
Waiting 30days for license and registration papers
****ty beyond ****ty service. Received the vechile on the 12th of December they gave a temp until the 1st of January up until today no vehicle papers on Monday they so caller submitted it but when I got and check at the traffic department nothing has changed they use runners to go and do this stuff and how many other dealerships does the runners deal with ... their sale person Cindy was quick to convince why buying the vehicle from them was better than to send the vachile to a branch closer to us but now that we need to pay the installment and the car can't make an income no one cares the regional manager Trisha botha said she don't need to report to me and all she keep on repeating is sorry but not making an effort telling me how she's done this over 30 years we'll shouldn't she have done better by now
0
Replies (0)ML
Mahlomola L
1 reviews | Active since Jan 2020
23 Dec 2025, 05:58
Unresolved Issue with Vehicle Papers – Frustrating Experience with Auto Pedree
I purchased a vehicle from Auto Pedree Acornhoek Branch on November 19, 2025. However, as of 23rd December 2025, I have still not received the necessary vehicle papers, which has caused a significant inconvenience. I’m planning a family vacation across the border, but I am stuck because I cannot cross without the required documentation. I have made multiple attempts to contact Auto Pedree, but either no one picks up the phone, or when they do, they simply promise to get back to me – which they never do. They mentioned that they are waiting for an external service provider to deliver the documents to MFC, but when I checked with MFC, they have no record of any vehicle papers. When I purchased the car, I was promised exceptional service and that all paperwork would be handled smoothly. Yet, now that I’m in urgent need of these papers, I am left with nothing but frustration. I am entitled to these documents, and the lack of response from Auto Pedree is unacceptable. I am extremely disappointed by this experience and the lack of professionalism. I hope this issue can be resolved quickly so I can enjoy my vacation without further delay.
Helpful (0)
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Mahlomola L
1 reviews | Active since Jan 2020
23 Dec 2025, 05:58
Unresolved Issue with Vehicle Papers – Frustrating Experience with Auto Pedree
I purchased a vehicle from Auto Pedree Acornhoek Branch on November 19, 2025. However, as of 23rd December 2025, I have still not received the necessary vehicle papers, which has caused a significant inconvenience. I’m planning a family vacation across the border, but I am stuck because I cannot cross without the required documentation. I have made multiple attempts to contact Auto Pedree, but either no one picks up the phone, or when they do, they simply promise to get back to me – which they never do. They mentioned that they are waiting for an external service provider to deliver the documents to MFC, but when I checked with MFC, they have no record of any vehicle papers. When I purchased the car, I was promised exceptional service and that all paperwork would be handled smoothly. Yet, now that I’m in urgent need of these papers, I am left with nothing but frustration. I am entitled to these documents, and the lack of response from Auto Pedree is unacceptable. I am extremely disappointed by this experience and the lack of professionalism. I hope this issue can be resolved quickly so I can enjoy my vacation without further delay.
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Replies (0)