Bad bad service

Hi, my car was dropped off at VW Polokwane by a breakdown on Monday 03 October, the car overheated and the guys at VW Polokwane only attended my vehicle on Thursday and told me that the radiator busted and it was gonna cost me R11000.00 to replace it and i then told Alvin Sawyers to please send the quotes to my warranty and i gave him my email address so he can copy me on the email but since then i haven't received anything from them and i phoned on Friday but couldn't get hold of Alvin. explained my frustrations to them that i needed to go back to Gauteng as i work there and that my job will be affected if i don't go back and Alvin did even tell me that if i want to come and take my car undone i am more than welcome to do so, which that didn't sit well with me but what choice did i have, i have paid the breakdown already and the cost of have to tow my vehicle to Gauteng was going to be a lot. So i am frustrated now because still, i can't get hold of Alvin even now, his phone is engaged.