POOR SERVICE FROM AUTO WIZARDS MAITLAND

My car was sent to Auto wizards in Maitland .My experience with this company was very bad. I got poor service .They lack feedback I have to beg them to get progress on my vehicle. The reception is very defensive ,does not listen and have no idea of customer service , she promise to call me back but nothing happens. I have to call my insurance company to intervene and get proper feedback and time line.