Auto24
Claimed Business
AI Review Summary
Based on recent customer reviews, Auto24 receives overwhelmingly positive feedback for its friendly, knowledgeable sales consultants, with staff members like Ronald, Vusi, Reginah, Kinesh, and Meghan frequently praised by name for their patience and professionalism. Customers appreciate the smooth purchasing process and competitive pricing. However, significant concerns arise around after-sales service, particularly regarding warranty transparency, disputed inspection reports, and unfulfilled promises on vehicle accessories. One deeply troubling account describes hostile, threatening behaviour from an after-sales manager at head office, raising serious concerns about conflict resolution and customer treatment.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
11h 54mReply Time
50 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1 hour 14 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
11h 54m
NPS Score
50
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1 hour 14 min
Review Distribution
4.5|17 Reviews
Jun '25 - May '26
5(76.5%)
4(11.8%)
3(5.9%)
2(0%)
1(5.9%)
5(76.5%)
4(11.8%)
3(5.9%)
2(0%)
1(5.9%)
Frequently Asked Questions About Auto24
Based on recent customer reviews, Auto24 receives overwhelmingly positive feedback for its friendly, knowledgeable sales consultants, with staff members like Ronald, Vusi, Reginah, Kinesh, and Meghan frequently praised by name for their patience and professionalism. Customers appreciate the smooth purchasing process and competitive pricing. However, significant concerns arise around after-sales service, particularly regarding warranty transparency, disputed inspection reports, and unfulfilled promises on vehicle accessories. One deeply troubling account describes hostile, threatening behaviour from an after-sales manager at head office, raising serious concerns about conflict resolution and customer treatment.
Auto24 has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 14 min. Hellopeter has tracked Auto24 across 116 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBD
B D
1 reviews | Active since Jan 2020
12 Feb 2026, 09:29
POOR MANAGEMENT AND MANAGEMENT SERVICE
At first glance the entire dealership seemed very trustworthy and I decided to buy my car from them seeing that there are 120+ inspection and a warranty with all vehicles they sell. Everyone who assisted me was helpful and friendly. When returning my car for a fault on the aircon, brought to the attention of the dealership about two or three weeks after receiving the car. Also, the steering wheel control buttons weren't working. When asking for the warranty papers I signed, it could not be provided to me because "we work on company time and not a customer's time". I asked for the 120+ point inspection list. To my surprise it was marked that my steering wheel controls was working, when in actual fact it did not. When asking why it's marked that it was working when it wasn't, the After Sales Manager said that the plug at the back of the controls fell out. But, what doesn't make any sense is that I've been driving this car for about 4 months now and the plug has never fallen out again??? The After Sales Manager did inform me that the car bought is a 2012 model, and I understand that everything has a certain lifespan to work before it breaks. But when I collected the car I was told that everything passed with the 120+ inspection list. Which I do not agree with, seeing that there were fault that were "checked". Long story short, the After Sales Manager told me that he "will not pay for something a customer breaks" and I do agree with him, but what upsets me is that I did not break the part of the aircon as they claim. I informed the sales associate who assisted me about the aircon and he informed me that he will inform the workshop. The After Sales Manager told me multiple times that I can go to the Ombudsman, almost as if, because of my young age, I can be easily intimidated. I informed him that I will go to the Ombudsman. The meeting ended with the manager asking someone to go get my car keys because "we are here on company time and not customer time" even though they asked me to come in to the dealership and I informed them I will only be there shortly before 6pm. During the entire meeting words like "cut the bull****" and "stop talking ****" was thrown around by the manager. When I lost my composure at the manager after him coming at me the entire time, I told him "F You". Which the manager rep**** to "On your Mother" , once again trying to provoke me to act to his words. Then he threatened me by saying that "someone needs to get this guy out of here, if he swears at me again I will plant it - referring to his fist- in his face". I sincerely hope that he learns how to treat people and how to talk to them. Utterly poor management, especially considering it's head office. This morning, I once again asked for the Warranty Form where I signed. Until now, I haven't received anything. Excuses given is that the admin personnel are looking for my documentation in the store room. I was phoned by one of the personnel as well this morning. The first thing they said was: "I want to apologize for the entire thing yesterday and the way it ended." which, to me means that they already admitted guilt. I was a satisfied customer and actually recommended AUTO24 to almost everyone I know, but due to this outcome of everything, I wouldn't recommend them to anyone.
Helpful (0)
|Replies (0)BD
B D
1 reviews | Active since Jan 2020
12 Feb 2026, 09:29
POOR MANAGEMENT AND MANAGEMENT SERVICE
At first glance the entire dealership seemed very trustworthy and I decided to buy my car from them seeing that there are 120+ inspection and a warranty with all vehicles they sell. Everyone who assisted me was helpful and friendly. When returning my car for a fault on the aircon, brought to the attention of the dealership about two or three weeks after receiving the car. Also, the steering wheel control buttons weren't working. When asking for the warranty papers I signed, it could not be provided to me because "we work on company time and not a customer's time". I asked for the 120+ point inspection list. To my surprise it was marked that my steering wheel controls was working, when in actual fact it did not. When asking why it's marked that it was working when it wasn't, the After Sales Manager said that the plug at the back of the controls fell out. But, what doesn't make any sense is that I've been driving this car for about 4 months now and the plug has never fallen out again??? The After Sales Manager did inform me that the car bought is a 2012 model, and I understand that everything has a certain lifespan to work before it breaks. But when I collected the car I was told that everything passed with the 120+ inspection list. Which I do not agree with, seeing that there were fault that were "checked". Long story short, the After Sales Manager told me that he "will not pay for something a customer breaks" and I do agree with him, but what upsets me is that I did not break the part of the aircon as they claim. I informed the sales associate who assisted me about the aircon and he informed me that he will inform the workshop. The After Sales Manager told me multiple times that I can go to the Ombudsman, almost as if, because of my young age, I can be easily intimidated. I informed him that I will go to the Ombudsman. The meeting ended with the manager asking someone to go get my car keys because "we are here on company time and not customer time" even though they asked me to come in to the dealership and I informed them I will only be there shortly before 6pm. During the entire meeting words like "cut the bull****" and "stop talking ****" was thrown around by the manager. When I lost my composure at the manager after him coming at me the entire time, I told him "F You". Which the manager rep**** to "On your Mother" , once again trying to provoke me to act to his words. Then he threatened me by saying that "someone needs to get this guy out of here, if he swears at me again I will plant it - referring to his fist- in his face". I sincerely hope that he learns how to treat people and how to talk to them. Utterly poor management, especially considering it's head office. This morning, I once again asked for the Warranty Form where I signed. Until now, I haven't received anything. Excuses given is that the admin personnel are looking for my documentation in the store room. I was phoned by one of the personnel as well this morning. The first thing they said was: "I want to apologize for the entire thing yesterday and the way it ended." which, to me means that they already admitted guilt. I was a satisfied customer and actually recommended AUTO24 to almost everyone I know, but due to this outcome of everything, I wouldn't recommend them to anyone.
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Replies (0)R
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Daisy
1 reviews | Active since Jan 2020
19 Sept 2025, 14:35
I recently went there looking for a second hand car for my son
I recently went there looking for a second hand car for my son. I had the pleasure of meeting and dealing with a young man Ronald Pillay. I am still in negotiations with him, an so far I can say that his service is excellent. He really knows his cars.
Helpful (0)
|Replies (0)D
Daisy
1 reviews | Active since Jan 2020
19 Sept 2025, 14:35
I recently went there looking for a second hand car for my son
I recently went there looking for a second hand car for my son. I had the pleasure of meeting and dealing with a young man Ronald Pillay. I am still in negotiations with him, an so far I can say that his service is excellent. He really knows his cars.
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Floyd M
1 reviews | Active since Jan 2020
29 Aug 2025, 08:14
Had Challenges with the previous car I bought due to mechanical Breakdown until Mr Kinesh stepped in with the solution really appreciate his help and his service he is a true leader
Had Challenges with the previous car I bought due to mechanical Breakdown until Mr Kinesh stepped in with the solution really appreciate his help and his service he is a true leader. 🙏🏻🙏🏻🙏🏻
Helpful (0)
|Replies (0)FM
Floyd M
1 reviews | Active since Jan 2020
29 Aug 2025, 08:14
Had Challenges with the previous car I bought due to mechanical Breakdown until Mr Kinesh stepped in with the solution really appreciate his help and his service he is a true leader
Had Challenges with the previous car I bought due to mechanical Breakdown until Mr Kinesh stepped in with the solution really appreciate his help and his service he is a true leader. 🙏🏻🙏🏻🙏🏻
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Replies (0)D