Poor after sales service!!!!

After having a fairly seamless purchase of a car a Volvo Midrand. The nonsense started we are three weeks down the road and I still cannot get the car licence disc out of them. It’s excuses and blaming a third party. Surely it could not take more than a day at max to sort this out. All the praises and top ratings are out the window I retract all ratings that I gave this branch.