Exceptional Aftersales Service

<p>I took my VW Scirocco R to Autoquip Fourways in order to change the coil springs. The price charged for this was only R950.00 and the salesperson that assisted me is Linda. When I went to collect my car after the springs were changed I noticed an error message on my OBD and warning lights were on, I brought this to Linda's attention and he asked me to bring back the car for a diagnosis. It was diagnosed as an ABS speed sensor and hub bearing which had been damaged. This was damage was done during the changing of my springs. I received a quotation from VW amounting to R15000.00 for the repairs. Linda assured me that Autoquip Fourways would bear the cost of the repairs. Linda had placed an order for the parts and carried out the repairs within half a day.  Although the initial sale was only R950.00, Autoquip and Linda valued customer satisfaction and took the inititative to ensure my car was repaired even though the repairs cost substantially more than the cost of changing my springs. Linda and Autoquip Fourways has exceeded my expectations with their brilliant aftersales service. I do beleive that their fitters need to take more care when working with customer vehicles to avoid scenarios like this in future. I am happy with the resolution and overall service from Autoquip Fourways.</p>