damaged goods

I received a scoop as a gift from my wife. When I opened it the scoop was tape on the inside keeping the crack closed so I reported and the gentleman said I should bring it in.I returned it expectin a replacement with my slip but to my surprise had to fight to prove that I didn't break the scoop as the evidence proves this. The manger said I must pay a hundred rand for a nweek replacementioned cause we broke it. I was very disappointed. To say the least.