AUTOWIZE CAR AGENCY t/s TLC AUTO SERVICES

STAY AWAY FROM THIS CAR DEALER

This is a dealer who does not inspect the cars that they sell and uses Road Worthy Centres that follow the same trend. It seems that they both do things in a hurry to make a quick buck. We do not recommend them at all! The vehicle we bought for our farm manager was advertised as being in an "Excellent Condition" and passed road-worthy through Diep River Roadworthy Centre after an inspection of ONLY 10 MINUTES which was shocking to see (We only realised this after we viewed the RWC details when the vehicle was re-registered) A few days after our farm manager received the vehicle he realised that the passenger's seatbelt was cut off, the reverse lights did not work, all 4 tyres were worn and cracked on the inside and the exhaust was rusted. After communicating this to the salesperson Garth, who was trying to assist but had absolutely no authority in any way and kept on making excuses that the owner is away and that the owner is the only person that will be able to make a call on this. Only after we put consistent pressure on them, their Sales Manager Lindsay contacted us after nearly a week stating "WE HAVE LIASED WITH DIEPRIVER ROADWORTHY CENTRE WHO HAVE INFORMED US THAT THE- NOT PICKING UP REAR SEATBELT- WAS AN HONEST MISTAKE ON THEIR BEHALF AND HAVE APOLOGISED PROFUSELY. HOWEVER THE TYRES WERE IN ROADWORTHY CONDITION ON THEIR INSPECTION AND THE REVERSE LIGHT WAS WORKING. THEY ARE GENERALLY VERY STRICT AND WOULD HAVE POINTED OUT ANY FAULTS ON YOUR CAR." It cost us an additional R 16 000 to replace the seatbelt, repair the reverse lights, replace the 4 tyres and rusted exhaust system. AUTOWIZE then only re-imbursed us R 4 397 which is why we have decided to give them a 2 star rating otherwise we would have gone for the lowest rating. TO DATE WE HAVE STILL NOT HAD ANY RESPONSE FROM THE OWNER OF AUTOWIZE AFTER NUMEROUS EMAILS AND MESSAGES THAT WE LEFT FOR HIM WITH GARTH AND LINDSAY.