GV
Gert V
Active since Jun 2012
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Disappointing Service and Delivery
We were extremely disappointed with the service received. The delivery of our 300kg sauna was first promised for Friday, then postponed to Tuesday the following week. After that, we were informed—again with apologies—that our delivery had mistakenly been sent to Port Elizabeth in the Eastern Cape, instead of Gansbaai in the Overberg, Western Cape. The sauna was eventually delivered on Wednesday, but shockingly in a normal delivery van with only one person to manage a 300kg item, althougfh they promised to send a Tail Lift Truck. Fortunately, three of our farm workers were available to assist, otherwise delivery would not have been possible at all. Overall, this was a terrible experience from start to finish, and we cannot recommend this company’s services.
0 replies
13 months ago
Perfect Hideaways not so Perfect and No Reviews!
Review of Perfect Hideaways Over the past two years, my wife and I have booked three highly recommended Perfect Hideaways properties—located on the West Coast, in McGregor, and in Greyton. Unfortunately, despite their promising descriptions, we found them to be standard at best and overpriced. These homes are marketed as “handpicked with outstanding architecture, gorgeous interiors, and unsurpassed locations”, but in reality, they fell short of expectations. Compared to similar listings on platforms like Airbnb and Lekkeslaap, these properties were 30-40% more expensive, seemingly just for the branding of Perfect Hideaways. A recurring issue across all three stays was neglected facilities. Unlike platforms with review systems (such as Airbnb), Perfect Hideaways does not offer guests a way to provide feedback. This lack of accountability means homeowners have little incentive to update or maintain their properties, and Perfect Hideaways does not seem to ensure that their listings reflect reality. Example: Our Stay at Greyton Mountain House Pros: ✔ Well-located with a spacious layout ✔ Plenty of appliances, cutlery, and crockery Cons: ✖ Extremely expensive – R10,000 per night for 4 adults out of season (similar quality homes range from R4,000 – R6,000 per night) ✖ Invasive security camera – Overlooking the pool and entertainment area (we had to cover it with a towel) ✖ Load-shedding issues – The inverter did not work, and there were no backup lights or candles (we had to buy emergency lamps ourselves) ✖ Electrical problems – Power kept tripping due to a faulty light switch that I had to locate and turn off ✖ Non-functional television Given these experiences, I do not recommend Perfect Hideaways and will not be using their services again.
0 replies
15 months ago
CARTRACK ONLY GOOD WITH ADVERTISING COMMUNICATION TERRIBLE
The only reason I’m giving Cartrack any stars is because their selling agent was excellent. However, the promise to install the tracker device was not fulfilled, and I had to repeatedly contact them without any success. Ultimately, I decided to cancel and will be seeking another service provider.
56 replies
23 months ago
BAD AFTER SALES SERVICE AND NO RESPONSE FROM BAIC
My wife bought the top-of-the-range BAIC B40 2.0T Champion Plus from the Group 1 Strand dealership at the end of February 2024. The only reason for my 2-star rating instead of the minimum of 1 is that the salesman Juan at Group 1 Strand, albeit new in his position and not very clued up on the BAIC B40 at the time, was responsive and helpful throughout my wife’s ordeal. For those interested in all the facts, I urge you to read my review, for others, we do not recommend Group 1 or the BAIC B40 given our bad experience, especially from their management’s ignorance towards the problems experienced. Most of the BAIC B40 interior, especially the sound system, seats and audio are of inferior quality when compared to the GWM Tank 300 which costs slightly more and is also superior to the BAIC B40 in all respects. It is just a pity that my wife did not know about the Tank 300 at the time. On the afternoon of the delivery, we were met and warmly welcomed by the salesman Juan and later his sales manager (I think his name is Andre?) joined in. We were surprised that the registration papers and temporary number plates were not ready although my wife was told it would be. Upon inspection, we pointed out that the main glass console panel above the driver’s seat was full of moisture and one could not clearly see any of the important display information. Juan tried wiping it with a cloth but it was clear that the moisture was inside. We agreed to wait a few days to see if it cleared up. Whilst we waited, the sales manager Andre, reiterated how Group 1 prides themselves on their after-sales service and how fantastic the BAIC B40 is. After a nearly 2-hour wait and excuse upon excuse, we were given the temporary license. The next morning the BAIC’s battery was completely flat. Juan came to the rescue with a battery charger and the BAIC was up and running again. IT IS EVIDENT FROM THE ABOVE THAT A QUALITY INSPECTION WAS NOT PERFORMED BY GROUP 1 BEFORE THE DELIVERY OF THE VEHICLE. The battery was flat again the following day and Jean then agreed that the battery had to be replaced. He then took the vehicle to the workshop to have the battery replaced and a towbar fitted which was ordered with the BAIC but not fitted on time. Juan informed us that the towbar installation was delayed and may only be done in a week, and as we had to return to our farm, we left without my wife’s newly bought BAIC. By then it was also evident that the main console glass screen was damaged by moisture and had to be replaced. The first replacement glass that arrived was for a different model and then it took nearly another month for the actual glass to arrive. The BAIC was finally delivered to our farm a week later. My wife then drove it for the first time on our well-used gravel roads and found the BAIC to be very unstable when compared to her 12-year-old Ford Kuga and my 8-year-old Subaru Forester. The suspension of the BAIC is very firm and the rear of the vehicle slides easily on unstable surfaces. We tested all the available settings for offroad driving and none improved the experience. We later learned that independent tests proved the “instability” of the BAIC B40 SEE: https://www.youtube.com/watch?v=RnCOX-oor0M My wife felt unsafe driving the BAIC on gravel roads and brought it to Group 1 Strand’s attention which was abdicated to BAIC without any response from them to date. My wife then emailed the Group 1 national Managing Director and he did not even have the professional courtesy to respond. The Group 1 Strand Dealer principal Johann Rheeder finally responded and again passed the buck to BAIC. Why do I say Group 1 should have taken responsibility? – My wife clearly stated to the salesman Juan that she needed a vehicle that was very stable and safe in general and specifically on gravel roads and he and his manager Andre confirmed that the BAIC B40 is. My wife also requested that they make her an offer to buy the BAIC back which Group 1 declined. This clearly shows the confidence they have in the products that they sell.
0 replies
25 months ago
Shocking Communication & Disrespectful
The “monopoly” of Openserve, owning a vast amount of major Internet infrastructure, again proves their ongoing arrogance in performing maintenance without prior warning to any of the Internet Service Providers during daytime hours on a Sunday when many of us are working. On Sunday 12 February 2023, Openserve performed maintenance on their infrastructure which caused all Internet users in the Western Cape Overberg region to be offline for most of the day. Hopefully, someone senior in OpenServe HQ will take responsibility to investigate this and provide a public apology and assurance that this will not occur again, or will they just copy and paste their standard response and then all will be forgotten until the next time? Also, shame on the ISPs for not standing up to Openserve on behalf of their thousands of customers. OPENSERVE STILL CONTINUE WITH THE SAME ARROGANCE... On Sunday 24 MARCH 2024, Openserve performed maintenance on their infrastructure which caused a large group of of Internet users in the Western Cape Overberg region to be offline for most of the day. According to our ISP they had no success in soliciting updates from Openserve throughout the day, and was only informed about this full day maintenance after the maintenance was concluded. It is shocking that Openserve can get away with this monopoly, and all their responses to customer complaints seem to be "Cut & Paste" jobs without anyone following up in an attempt to improve. This is disrespectful towards all ISP's,end-users and fellow South Africans who are bound by their historical monopoly.
0 replies
39 months ago
Performing Maintenance during daytime without prior warning
The “monopoly” of Openserve, owning a vast amount of major Internet infrastructure, again proves their ongoing arrogance in performing maintenance without prior warning to any of the Internet Service Providers during daytime hours on a Sunday when many of us are working. On Sunday 12 February 2023, Openserve performed maintenance on their infrastructure which caused all Internet users in the Western Cape Overberg region to be offline for most of the day. Hopefully, someone senior in OpenServe HQ will take responsibility to investigate this and provide a public apology and assurance that this will not occur again, or will they just copy and paste their standard response and then all will be forgotten until the next time? Also, shame on the ISPs for not standing up to Openserve on behalf of their thousands of customers.
0 replies
47 months ago
SHOCKING MOTOR VEHICLE ROAD WORTHY CENTRE
They issued a Road Worthy Certificate after a 10-minute inspection and then the vehicle did not even have a passenger seatbelt and more... We bought a used vehicle from AUTOWIZE in Bergvliet that was advertised as being in an "Excellent Condition" and it passed road-worthy through Diep River Roadworthy Centre after an inspection of ONLY 10 MINUTES which was shocking to see which we realised when we viewed the RWC details when the vehicle was re-registered. A few days after we received the vehicle and transported children, we realised that the passenger's seatbelt was cut off and over the next days we realised that the reverse lights did not work, all 4 tyres were worn and cracked on the inside and the exhaust was rusted. AUTOWIZE's email response to us a week after we informed them about these issues, was: "WE HAVE LIASED WITH DIEP RIVER ROADWORTHY CENTRE WHO HAVE INFORMED US THAT THE- NOT PICKING UP REAR SEATBELT- WAS AN HONEST MISTAKE ON THEIR BEHALF AND HAVE APOLOGISED PROFUSELY. HOWEVER THE TYRES WERE IN ROADWORTHY CONDITION ON THEIR INSPECTION AND THE REVERSE LIGHT WAS WORKING. THEY ARE GENERALLY VERY STRICT AND WOULD HAVE POINTED OUT ANY FAULTS ON YOUR CAR."
0 replies
47 months ago
STAY AWAY FROM THIS CAR DEALER
This is a dealer who does not inspect the cars that they sell and uses Road Worthy Centres that follow the same trend. It seems that they both do things in a hurry to make a quick buck. We do not recommend them at all! The vehicle we bought for our farm manager was advertised as being in an "Excellent Condition" and passed road-worthy through Diep River Roadworthy Centre after an inspection of ONLY 10 MINUTES which was shocking to see (We only realised this after we viewed the RWC details when the vehicle was re-registered) A few days after our farm manager received the vehicle he realised that the passenger's seatbelt was cut off, the reverse lights did not work, all 4 tyres were worn and cracked on the inside and the exhaust was rusted. After communicating this to the salesperson Garth, who was trying to assist but had absolutely no authority in any way and kept on making excuses that the owner is away and that the owner is the only person that will be able to make a call on this. Only after we put consistent pressure on them, their Sales Manager Lindsay contacted us after nearly a week stating "WE HAVE LIASED WITH DIEPRIVER ROADWORTHY CENTRE WHO HAVE INFORMED US THAT THE- NOT PICKING UP REAR SEATBELT- WAS AN HONEST MISTAKE ON THEIR BEHALF AND HAVE APOLOGISED PROFUSELY. HOWEVER THE TYRES WERE IN ROADWORTHY CONDITION ON THEIR INSPECTION AND THE REVERSE LIGHT WAS WORKING. THEY ARE GENERALLY VERY STRICT AND WOULD HAVE POINTED OUT ANY FAULTS ON YOUR CAR." It cost us an additional R 16 000 to replace the seatbelt, repair the reverse lights, replace the 4 tyres and rusted exhaust system. AUTOWIZE then only re-imbursed us R 4 397 which is why we have decided to give them a 2 star rating otherwise we would have gone for the lowest rating. TO DATE WE HAVE STILL NOT HAD ANY RESPONSE FROM THE OWNER OF AUTOWIZE AFTER NUMEROUS EMAILS AND MESSAGES THAT WE LEFT FOR HIM WITH GARTH AND LINDSAY.
0 replies
51 months ago
FORD SOUTH AFRICA - Do they have a purpose?
I purchased a very neat and clean 2nd hand 2015 AUTO Ford Ranger 4x4 with 107 000km on the clock from Wingfield Motors in March 2021 together with their Wingfield 2-year warranty. After driving it for some time we experienced problems with the Rear View Camera behaving erratically, meaning that sometimes it failed to come on, other times it only had a blue image, and sometimes it worked without showing the grid lines. We also found that the Reverse Gear Selector did not work during these times and then had to move the lever back to Neutral and the Reverse again, and only then it would go into reverse gear, sometimes with the reverse camera working, and sometimes not. I immediately reported this to Wingfield where after they collected the vehicle and provided us with a courtesy vehicle whilst diagnosing the problem. They were unable to find and simulate the problem as it was intermittent. After a few ups and down with Wingfield over some weeks, they collected the vehicle again and provided us with another courtesy vehicle and decided to send the vehicle to the nearest Ford Dealer which was Halfway Ford Goodwood/Kuilsrivier. I am not sure if they are the same entity as their Invoice shows GOODWOOD but their email responses from their Workshop Manager came from KUILSRIVIER. PS: I never dealt with Halfway Ford directly, Wingfield did, as I purchased the vehicle from Wingfield. Halfway Ford Goodwood kept the vehicle for some time and replaced the Gear Lever and Shifter Cable at a cost of +- 20K that Wingfield paid for. After receiving the Ford Ranger back in May 2021 there was an improvement in the shifting of the auto gearbox especially the reverse gear and the reverse camera worked for some weeks and then started to give problems intermittently again. I requested from Wingfield that Rola Ford Herm**** investigate the problem as they are the closest Ford Dealer to our farm in Gansbaai and after some testing, they found that the actual reverse camera is faulty and needs to be replaced. Halfway Ford Goodwood refused to pay for it and requested my vehicle to go back to them for diagnostics and refused to liaise with Rola Ford Herm**** to discuss their findings. As we have been inconvenienced in cost and time to send our vehicle to Cape Town from Gansbaai a few times already, I decided to contact Ford South Africa to facilitate the process and requested that Halfway Ford Goodwood or Ford South Africa pay for the new reverse camera and that it is fitted by Rola Ford Herm**** being the closest Ford dealer to us. Also, Halfway Ford already attempted to fix the problem and charged +- 20K and still the problem persists. For nearly 3 weeks now Ford is only making excuses without any resolution. They even sent me an email stating that they are unable to reach me on a phone number unbeknown to me although they have called me a few times on my correct mobile number already. They further communicated that they have been unable to reach Rola Ford Herm**** a second time to discuss their findings as they have received contradicting information and would like to confirm what Rola Ford said. This is laughable as Ford South Africa clearly states that all calls are recorded, so why not playback the conversations they had? I have always been able to reach Rola Ford Herm**** and whenever someone was not available, they returned my call in good time. Ford South Africa have now become unresponsive to all subsequent emails and I have lost faith in them and fail to understand what their position is in terms of their Ford customers and Ford Dealers, and do they actually have a purpose? It comes as no surprise that Halfway Ford Goodwood/Kuilsrivier and Ford South Africa all receive between 1 and 2-star ratings whereas Wingfield and the Rola Group have 3 stars on this platform. Shame on you Ford South Africa and to SOME of your dealers!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (55.55555555555556%)
1 Star
4 (44.44444444444444%)