FS
Ford South Africa
Unclaimed Business
FS
Ford South Africa
Unclaimed Business
79 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Ford South Africa faces severe criticism across virtually every aspect of the customer experience. Customers consistently report recurring vehicle defects, prolonged repair timelines, unavailable parts, poor communication from both dealerships and head office, and a general lack of accountability. The overwhelming majority of feedback describes frustration, broken promises, and unresolved complaints that span months.
Top Strengths:
- •Staff Professionalism & Conduct: A small number of customers praise individual staff by name for exceptional helpfulness, including Godswill, Kitso, and Riaan at Ford Bryanston. Isolated cases note professional dealership service teams.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#4
in Car Brands
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.3|79 Reviews
Jun '25 - May '26
5(4.2%)
4(0%)
3(2.8%)
2(1.4%)
1(91.6%)
5(4.2%)
4(0%)
3(2.8%)
2(1.4%)
1(91.6%)
Recent reviews (79)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nonjabulo M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:51
Sensitive Clutch
For the first time I bought a brand new car through an incentive scheme at work. After just 14 000 km it burned the clutch and I was told that it is my fault and apparently the clutch for the new gen ford cars are "sensitive". I regret buying this car after a stop and go driving through traffic the clutch is smelling and I wonder if it will need replacement soon since "it is sensetive ". Funny how I had bought a second hand Nissan Tida and driven it for years but never had a problem, had driven an old Isuzu Single cab bakkie for years without a problem and have driven an old second hand etios that never had a problem. I still have three more years to drive this car and I am hating every moment.
Helpful (0)
|Replies (0)NM
Nonjabulo M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:51
Sensitive Clutch
For the first time I bought a brand new car through an incentive scheme at work. After just 14 000 km it burned the clutch and I was told that it is my fault and apparently the clutch for the new gen ford cars are "sensitive". I regret buying this car after a stop and go driving through traffic the clutch is smelling and I wonder if it will need replacement soon since "it is sensetive ". Funny how I had bought a second hand Nissan Tida and driven it for years but never had a problem, had driven an old Isuzu Single cab bakkie for years without a problem and have driven an old second hand etios that never had a problem. I still have three more years to drive this car and I am hating every moment.
0
Replies (0)LN
Lihle N
1 reviews | Active since Jan 2020
16 Mar 2026, 15:22
VERY BAD
I wouldn't advise anyone to buy their cars. I serviced my Ford Figo but it hit the top and they have no answers all they could say was that such things happens, the oil pipe got blocked. While I was servicing my car in time? Doesn't make sense. Run away from Ford!
Helpful (0)
|Replies (0)LN
Lihle N
1 reviews | Active since Jan 2020
16 Mar 2026, 15:22
VERY BAD
I wouldn't advise anyone to buy their cars. I serviced my Ford Figo but it hit the top and they have no answers all they could say was that such things happens, the oil pipe got blocked. While I was servicing my car in time? Doesn't make sense. Run away from Ford!
0
Replies (0)NC
Nhlanhla C
1 reviews | Active since Jan 2020
12 Mar 2026, 09:25
****** item from MV
I brought in my car for 90000km service at 8:00am 11/03/2026 with 3 different colognes is the car 1 being creed aventus one dior savauage elixir and Chanel De blu When i collected the car at 13:00pm the chanel was missing from the compartment when i notified the service advisor she said she would look into it and report it to her manager JOSH I than called numerious times to find out if anything is being done about my case and i was blatantly told that theres a disclamier about leaving my belongings behind in my own vehicle The following morning i went to the dealership and was met with a non chalant attitude by josh telling me i cant accuse his staff of theft and just total disregard of my matter what pains me the most is that i had recently purchased the perfume as a gift to myself only for it to be ****** out of my vehicle by a FORD UMNGENI employee and to me it seems the dealership is protecting theft by saying theres a disclaimer no regard to the stress cause by having an item taken from your vehicle The dealership had custody and safekeeping of my vehicle so they should show some kind of empathy towards the matter at hand i am truly disgusted to say the least and the attitude i got from josh gave me the impression that im wasting his time of which i am sure if this happened to a fellow indian they would not take it litely but because im black they dont care!! FORD UMNGENI must stop hiring ********s in their service department and wash bays
Helpful (0)
|Replies (0)NC
Nhlanhla C
1 reviews | Active since Jan 2020
12 Mar 2026, 09:25
****** item from MV
I brought in my car for 90000km service at 8:00am 11/03/2026 with 3 different colognes is the car 1 being creed aventus one dior savauage elixir and Chanel De blu When i collected the car at 13:00pm the chanel was missing from the compartment when i notified the service advisor she said she would look into it and report it to her manager JOSH I than called numerious times to find out if anything is being done about my case and i was blatantly told that theres a disclamier about leaving my belongings behind in my own vehicle The following morning i went to the dealership and was met with a non chalant attitude by josh telling me i cant accuse his staff of theft and just total disregard of my matter what pains me the most is that i had recently purchased the perfume as a gift to myself only for it to be ****** out of my vehicle by a FORD UMNGENI employee and to me it seems the dealership is protecting theft by saying theres a disclaimer no regard to the stress cause by having an item taken from your vehicle The dealership had custody and safekeeping of my vehicle so they should show some kind of empathy towards the matter at hand i am truly disgusted to say the least and the attitude i got from josh gave me the impression that im wasting his time of which i am sure if this happened to a fellow indian they would not take it litely but because im black they dont care!! FORD UMNGENI must stop hiring ********s in their service department and wash bays
0
Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
2 Mar 2026, 08:49
Unacceptable Service & Technical Failure on New Ford Transit - FORD FOURWAYS
I am writing this to express my absolute frustration with the service (or lack thereof) at Ford Fourways. In June 2025, we purchased a brand-new Ford Transit to serve as a mobile workshop for our business. From day one, this vehicle has been nothing but a liability. The Issues: Faulty Electronic Doors: These have not functioned correctly since delivery. Despite being told a "full day software update" would fix it, the problem persists. Electrical Ghosting: The dashboard is a Christmas tree of error messages. From phantom tyre pressure warnings to every conceivable service alert, the system flashes errors every time the engine starts. Battery Drain: The vehicle has a mysterious power drain that Ford Fourways cannot explain. We have already had to replace the battery once after just four months of ownership. The "Service" Experience: We gave the dealership 2 weeks' notice before booking the vehicle in. They kept our van for 2.5 days. As a business owner, this is 2.5 days of zero income, yet they didn't even have the courtesy to call and admit they couldn't find the fault. Instead, they’ve now requested the vehicle back for another 3 days with no guarantee of a fix. The Financial Impact: There has been no offer to compensate for the battery we had to replace out-of-pocket, nor for the massive loss of business income caused by their incompetence. According to the Consumer Protection Act (CPA), we are entitled to goods that are of good quality and free of defects. How is this level of service acceptable for a brand-new commercial vehicle? We bought a Ford for reliability, but all we’ve received is a "mobile workshop" that can't even leave the driveway without an error message.
Helpful (0)
|Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
2 Mar 2026, 08:49
Unacceptable Service & Technical Failure on New Ford Transit - FORD FOURWAYS
I am writing this to express my absolute frustration with the service (or lack thereof) at Ford Fourways. In June 2025, we purchased a brand-new Ford Transit to serve as a mobile workshop for our business. From day one, this vehicle has been nothing but a liability. The Issues: Faulty Electronic Doors: These have not functioned correctly since delivery. Despite being told a "full day software update" would fix it, the problem persists. Electrical Ghosting: The dashboard is a Christmas tree of error messages. From phantom tyre pressure warnings to every conceivable service alert, the system flashes errors every time the engine starts. Battery Drain: The vehicle has a mysterious power drain that Ford Fourways cannot explain. We have already had to replace the battery once after just four months of ownership. The "Service" Experience: We gave the dealership 2 weeks' notice before booking the vehicle in. They kept our van for 2.5 days. As a business owner, this is 2.5 days of zero income, yet they didn't even have the courtesy to call and admit they couldn't find the fault. Instead, they’ve now requested the vehicle back for another 3 days with no guarantee of a fix. The Financial Impact: There has been no offer to compensate for the battery we had to replace out-of-pocket, nor for the massive loss of business income caused by their incompetence. According to the Consumer Protection Act (CPA), we are entitled to goods that are of good quality and free of defects. How is this level of service acceptable for a brand-new commercial vehicle? We bought a Ford for reliability, but all we’ve received is a "mobile workshop" that can't even leave the driveway without an error message.
0
Replies (0)BG
Benjamin G
1 reviews | Active since Jan 2020
20 Feb 2026, 08:40
Unacceptable Customer Service from Ford South Africa
I am extremely disappointed with the level of service I recently experienced from Ford Motor Company. I first visited Ford Gezina and received a very poor guest experience. The service fell far below what one would expect from a brand of this stature. Hoping for resolution, I escalated the matter to Head Office — unfortunately, the customer service there was even more disappointing. While I did eventually receive assistance, there was no proper follow-up or meaningful resolution. Most concerning is that management clearly needs retraining on how to treat clients professionally and how to handle customer complaints effectively.
Helpful (0)
|Replies (0)BG
Benjamin G
1 reviews | Active since Jan 2020
20 Feb 2026, 08:40
Unacceptable Customer Service from Ford South Africa
I am extremely disappointed with the level of service I recently experienced from Ford Motor Company. I first visited Ford Gezina and received a very poor guest experience. The service fell far below what one would expect from a brand of this stature. Hoping for resolution, I escalated the matter to Head Office — unfortunately, the customer service there was even more disappointing. While I did eventually receive assistance, there was no proper follow-up or meaningful resolution. Most concerning is that management clearly needs retraining on how to treat clients professionally and how to handle customer complaints effectively.
0
Replies (0)KG
Kaptein G
1 reviews | Active since Jan 2020
20 Feb 2026, 07:49
Ford Territory 1.8 - 2026 Model
I am extremely disappointed in my Ford Territory 2026 and feel compelled to warn other consumers. The vehicle was advertised with a specific fuel consumption figure, which played a major role in my purchas sec wax Zac secting decision. However, in real-world driving conditions, I am achieving approximately 7 km per litre, which is significantly worse than what was marketed. This is not a small deviation — it is a material difference that directly impacts monthly running costs and overall affordability. Fuel efficiency is one of the primary considerations when purchasing a vehicle in this price range. The actual consumption I am experiencing makes the vehicle far more expensive to operate than expected. Based on my experience, this borders on false advertising, as the product does not deliver on its advertised fuel economy. To be fair, the dealership and outsourced service provider have delivered excellent customer service. Their professionalism and assistance have been outstanding. My issue is not with the service team — it is with the product itself. Ford, as a brand, should take responsibility for ensuring that advertised specifications align with realistic performance. A vehicle in this segment should not be this inefficient under normal driving conditions. In summary: Excellent service from the dealership. Very disappointing fuel consumption. A product that does not live up to its advertised claims. I sincerely hope Ford South Africa addresses this issue transparently and takes accountability for the gap between marketing claims and real-world performance.
Helpful (0)
|Replies (0)KG
Kaptein G
1 reviews | Active since Jan 2020
20 Feb 2026, 07:49
Ford Territory 1.8 - 2026 Model
I am extremely disappointed in my Ford Territory 2026 and feel compelled to warn other consumers. The vehicle was advertised with a specific fuel consumption figure, which played a major role in my purchas sec wax Zac secting decision. However, in real-world driving conditions, I am achieving approximately 7 km per litre, which is significantly worse than what was marketed. This is not a small deviation — it is a material difference that directly impacts monthly running costs and overall affordability. Fuel efficiency is one of the primary considerations when purchasing a vehicle in this price range. The actual consumption I am experiencing makes the vehicle far more expensive to operate than expected. Based on my experience, this borders on false advertising, as the product does not deliver on its advertised fuel economy. To be fair, the dealership and outsourced service provider have delivered excellent customer service. Their professionalism and assistance have been outstanding. My issue is not with the service team — it is with the product itself. Ford, as a brand, should take responsibility for ensuring that advertised specifications align with realistic performance. A vehicle in this segment should not be this inefficient under normal driving conditions. In summary: Excellent service from the dealership. Very disappointing fuel consumption. A product that does not live up to its advertised claims. I sincerely hope Ford South Africa addresses this issue transparently and takes accountability for the gap between marketing claims and real-world performance.
0
Replies (0)LM
CT
Craig T
1 reviews | Active since Jan 2020
18 Feb 2026, 19:28
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support December 2025 I bought a Ford Territory from McCarthy Ford Silverlakes. Within 6 months the starter gave in leaving me stranded in the middle of traffic. I had to get my insurance to tow the car back to the dealer. The starter was eventually replaced and no feedback was given why the starter gave in. 6+ months later, the engine light came on. I took the car to the dealer, they returned with the light off. I took it right back the next day for the same issue. I'm was told that they want to replace the engine. The date for the engine to be replaced was said to be in January 2026. No confirmed date given. They were willing to provide a courtesy car but I will be liable for a possible amount of up to R40000 for excess should something happen to the courtesy car. Both Ford SA and Mccarthy ford were not willing to reduce this excess amount and showed no sympathy for an issue that is Ford's and for the inconvenience they have placed me in. At this point I regret doing business with Ford. 18 February 2026 The above post was done about 2 months ago. In the first 6 months the starter broke and needed to be replaced. 6 months later the engine broke and was replaced. 2 weeks ago I got the car back with a new engine. I'm now stuck in the dark at 7pm with an apparently new engine that stopped and will not start waiting for a tow truck. My worst buy ever. My worst experience ever.
Helpful (0)
|Replies (0)CT
Craig T
1 reviews | Active since Jan 2020
18 Feb 2026, 19:28
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support December 2025 I bought a Ford Territory from McCarthy Ford Silverlakes. Within 6 months the starter gave in leaving me stranded in the middle of traffic. I had to get my insurance to tow the car back to the dealer. The starter was eventually replaced and no feedback was given why the starter gave in. 6+ months later, the engine light came on. I took the car to the dealer, they returned with the light off. I took it right back the next day for the same issue. I'm was told that they want to replace the engine. The date for the engine to be replaced was said to be in January 2026. No confirmed date given. They were willing to provide a courtesy car but I will be liable for a possible amount of up to R40000 for excess should something happen to the courtesy car. Both Ford SA and Mccarthy ford were not willing to reduce this excess amount and showed no sympathy for an issue that is Ford's and for the inconvenience they have placed me in. At this point I regret doing business with Ford. 18 February 2026 The above post was done about 2 months ago. In the first 6 months the starter broke and needed to be replaced. 6 months later the engine broke and was replaced. 2 weeks ago I got the car back with a new engine. I'm now stuck in the dark at 7pm with an apparently new engine that stopped and will not start waiting for a tow truck. My worst buy ever. My worst experience ever.
0
Replies (0)