#Ford #PoorService #HelloPeter #CustomerExperience #SouthAfrica

A few months ago, my vehicle displayed a low oil pressure warning light, and I took it to Park Ford for assessment. After inspection, I was quoted an outrageous amount of R320,000 for repairs, which I could not proceed with. I then requested that the vehicle be reassembled so I could collect it. However, upon returning to collect my car, I discovered that it now had an engine warning light on — an issue that was NOT present when I initially brought the vehicle in. This clearly indicates that something went wrong while the vehicle was in their care. What is even more concerning is that the mechanics attempted to hand the car back to me in this condition and even suggested removing the engine light from the dashboard instead of properly addressing the fault. This is completely unacceptable and raises serious concerns about the integrity and workmanship at this service centre. I immediately raised the issue with both Park Ford and Ford South Africa. Unfortunately, despite multiple follow-ups, I have received no meaningful feedback or resolution. It has now been over 3 months, and my vehicle is still sitting at the service centre. I am left without my car, constantly having to chase for updates, and dealing with a situation where my vehicle has deteriorated further while in the care of professionals who are supposed to maintain it. This experience has been incredibly stressful and disappointing. I expect: A full explanation of what caused the additional fault (engine light) while the vehicle was in your care Accountability for the current condition of my vehicle A proper resolution without further delays I urge Ford South Africa to take this matter seriously and resolve it urgently. #Ford #PoorService #HelloPeter #CustomerExperience #SouthAfrica