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Pieter C
Active since Apr 2025
3
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3 reviews3 weeks ago
Brand New Ford Ranger Became a 7-Month Nightmare
I honestly cannot explain the level of frustration, disappointment, and stress we have experienced with Ford South Africa. After more than 22 years of supporting the Ford brand, this is by far the worst experience we have ever had with any vehicle manufacturer. We took delivery of a brand new 2025 Ford Ranger in October 2025 and within literally days — approximately 6 days after delivery — serious concerns and defects already started appearing. Since then, this vehicle has spent more time at Ford workshops than with us. Endless inspections, repair attempts, assessments, excuses, and back-and-forth visits later, the original problems still remain unresolved. What makes this even more frustrating is the complete contradiction in Ford’s responses throughout this matter. We are constantly told that the vehicle is “within specification,” yet the same vehicle was later sent to a panel beater for panel alignment corrections under Ford warranty. If everything is supposedly normal and within specification, why was corrective work necessary in the first place? At this point, it honestly feels as though customers are simply expected to remain quiet and accept whatever explanation Ford provides without question. Ford has made multiple technical findings and conclusions regarding this vehicle, including allegations that a bonnet protector is supposedly responsible for certain noise concerns. However, despite repeated requests, we have never once been provided with the actual engineering reports, decibel testing results, technical findings, or supporting documentation used to reach these conclusions. So the question becomes very simple: How can Ford make these findings and expect customers to accept them when they cannot provide the evidence or reports supporting those conclusions? We have been patient. We have been respectful. We have given Ford every possible opportunity to resolve this matter properly and fairly. But after more than seven months of ongoing issues, enough is enough. The emotional stress, inconvenience, time wasted, and frustration caused by a brand new vehicle has been absolutely unacceptable. Nobody spends over R1 million on a new vehicle expecting to fight with the manufacturer almost immediately after delivery. What has disappointed us most is not only the unresolved defects themselves, but the complete lack of accountability, urgency, transparency, and customer care shown throughout this process. Instead of properly addressing concerns, Ford’s approach has often made us feel as though the customer is somehow the problem. This matter is now being escalated to MIOSA, and we will continue sharing our experience publicly so that other consumers can fully understand what we have had to deal with. Deeply disappointed is honestly an understatement.
0 replies
13 months ago
⭐️ A Massive Thank You to We Buy Cars – Service Beyond Expectations! ⭐️
To: Adriaan, JeanMarie, Heidi & the entire We Buy Cars team Good morning, I just had to write this message to express my deepest gratitude to Adriaan and JeanMarie at We Buy Cars Polokwane, along with Heidi Cochrane, the Regional Manager, for delivering service that can only be described as world-class. Recently, I experienced a hiccup with a motorcycle I had purchased. When I raised the issue with Adriaan, his immediate response, genuine concern, and swift action left me speechless. Without wasting a second, Adriaan jumped into action like a true professional. He took the matter to heart and treated it with the urgency and seriousness you rarely see these days. Honestly, he handled the situation as if it were his own—and that speaks volumes. What blew me away even more was how JeanMarie and Adriaan worked tirelessly as a team, updating me daily and keeping everything transparent and professional. And when I say Adriaan pulled a rabbit out of a hat—I mean it! He didn’t just fix the problem—he delivered an even better motorcycle solution, making sure I was happy and confident every step of the way. I live in Pretoria, and I must give credit where it’s due: the way the Polokwane and Silver Lakes branches collaborated was incredible. All the paperwork? Handled seamlessly. The effort? Next level. And the cherry on top—they delivered the motorcycle to my front door. Now that’s not just service… that’s excellence in motion. I genuinely didn’t think companies still gave service like this in South Africa, but We Buy Cars has proven me wrong—in the best possible way. And a special thank you to Heidi Cochrane. Even after hours, she picked up the phone to check on me and make sure the delivery went smoothly and that I was 100% satisfied. That level of care is exceptionally rare, and it deserves to be recognized. Let’s be honest—people are always quick to complain when things go wrong, but rarely do they take time to praise excellence. So let me be clear: We Buy Cars is in a league of their own. Things happen—what matters is how a company responds. And the way this team responded shows integrity, professionalism, and a genuine passion for customer satisfaction. If I could give them 50 stars, I would. In fact, they deserve 100. I would recommend We Buy Cars to anyone and everyone. Whether it’s buying, selling, or service—this is the gold standard. Thank you, Adriaan. Thank you, JeanMarie. Thank you, Heidi. You turned what could have been a negative into one of the most positive customer experiences I’ve ever had. Warmest regards, Pieter Coetzee Proudly from Pretoria,
1 reply
13 months ago
Misleading, Dishonest and Borderline *****ulent
I ordered an Xbox in January as a birthday gift. It's now almost May, and I’ve received nothing. I was promised delivery within 5 days, and I have the written proof — yet every time I follow up, I’m told to wait 8–12 weeks. That’s completely unacceptable. How is this not *****? You’ve taken my money, delivered nothing, and still expect me to be patient while you spin more stories. I’m almost in a secondhand bike because you **** about stock availability. And when I rightfully express my frustration, I’m told my order might be cancelled? Absolutely shocking. This is not just poor service — it's deception. I will be escalating this legally if necessary. Consumers deserve honesty — not lies, delays, and broken promises. Avoid this business completely.
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Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)