Rentoza
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Rentoza is experiencing severe and systemic service failures across every dimension of its business. Customers consistently report unanswered communications, indefinitely delayed refunds, unfulfilled orders, and deceptive practices around subscriptions and buyouts. The overwhelming majority of reviews describe adversarial experiences, with a small handful of positive interactions attributed to specific named employees rather than company-wide standards.
Top Strengths:
- •Customer Service & Support: A tiny number of customers praise specific named agents like Desigan Pillay, Mahlubandile Ngqungwana, Percyval Mamakoko, Lindiwe Motaung, and Psano for going above and beyond. These individuals are celebrated but represent rare exceptions.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.2
Score
Ranking
#7
in Consumer Goods
NPS Score
-98
Recommended: Unlikely
Review Distribution
1.1|434 Reviews
May '25 - Apr '26
5(1.9%)
4(0.6%)
3(0%)
2(0.8%)
1(96.7%)
5(1.9%)
4(0.6%)
3(0%)
2(0.8%)
1(96.7%)
Recent reviews (434)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 09:50
Horrible customer service
The most horrible after service/ customer care ever. I have been waiting for a refund for an amount that was debited on 26 February AFTER I settled my device with them. Very dismissive and everyone passes the buck . 3 weeks later I am awaiting a courtesy call AND Explanation as to why I was debited and why I was told to wait 14 days and on the 14th day told to wait another 14 days for a refund. So I must wait to get a payment erroneously debited in February , in APRIL ? ABSURD if you ask me. They have horrible, horrible customer service. No one is willing to take accountability as to why their records were not updated after the device was settled AND I must wait so long for a refund. I emailed info as well as payments @ rentoza and no one , absolutely no one is willing to take accountability for this .I would not use their services again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 09:50
Horrible customer service
The most horrible after service/ customer care ever. I have been waiting for a refund for an amount that was debited on 26 February AFTER I settled my device with them. Very dismissive and everyone passes the buck . 3 weeks later I am awaiting a courtesy call AND Explanation as to why I was debited and why I was told to wait 14 days and on the 14th day told to wait another 14 days for a refund. So I must wait to get a payment erroneously debited in February , in APRIL ? ABSURD if you ask me. They have horrible, horrible customer service. No one is willing to take accountability as to why their records were not updated after the device was settled AND I must wait so long for a refund. I emailed info as well as payments @ rentoza and no one , absolutely no one is willing to take accountability for this .I would not use their services again.
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Replies (0)JN
Jaco N
1 reviews | Active since Jan 2020
16 Mar 2026, 12:09
Give back the money
I placed an order on the 25th of February 2026 according to their website the verification takes 48 hours this however was not the case. I eventually cancelled the order after 5 days that I still couldn't get it verified and not for a lack of documentation or even trying to get hold of them at all. Order was cancelled and now its a struggle getting hold of them for my refund its like no one is working there, just got a response a day ago that its being included in their backlog in the meanwhile they are earning interest on that money of the consumers that they are not paying back. Pathetic service if I have ever seen it
Helpful (0)
|Replies (0)JN
Jaco N
1 reviews | Active since Jan 2020
16 Mar 2026, 12:09
Give back the money
I placed an order on the 25th of February 2026 according to their website the verification takes 48 hours this however was not the case. I eventually cancelled the order after 5 days that I still couldn't get it verified and not for a lack of documentation or even trying to get hold of them at all. Order was cancelled and now its a struggle getting hold of them for my refund its like no one is working there, just got a response a day ago that its being included in their backlog in the meanwhile they are earning interest on that money of the consumers that they are not paying back. Pathetic service if I have ever seen it
0
Replies (0)NT
Nosiphiwe T
1 reviews | Active since Jan 2020
16 Mar 2026, 08:05
No refund!
Been given a run around for my refund. Iv been reachingbout and allthey saying is its bieng escalated its been twp weeks simce i cancelled.
Helpful (0)
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Nosiphiwe T
1 reviews | Active since Jan 2020
16 Mar 2026, 08:05
No refund!
Been given a run around for my refund. Iv been reachingbout and allthey saying is its bieng escalated its been twp weeks simce i cancelled.
0
Replies (0)SP
Sherleze P
1 reviews | Active since Jan 2020
15 Mar 2026, 18:59
Rentoza customer service horrible
I have yet to recieve a refund I ordered a tv later shown out of stock canceled the order in February and I am still waiting for a refund by far the worse customer service ever no one responds to the emails you sent no communication what so ever.
Helpful (0)
|Replies (0)SP
Sherleze P
1 reviews | Active since Jan 2020
15 Mar 2026, 18:59
Rentoza customer service horrible
I have yet to recieve a refund I ordered a tv later shown out of stock canceled the order in February and I am still waiting for a refund by far the worse customer service ever no one responds to the emails you sent no communication what so ever.
0
Replies (0)OC
Odwa C
1 reviews | Active since Jan 2020
13 Mar 2026, 09:17
Tv not delivered after 3 months of waiting
I ordered a TV last year November 11 2025 and the tv still has not arrived they tell me that they have issues with their supplier yet they are not giving me an ETA or anything so 3 months later the tv and their supplier issue still has not been resolved yet on their site they are still subscribing tvs
Helpful (0)
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Odwa C
1 reviews | Active since Jan 2020
13 Mar 2026, 09:17
Tv not delivered after 3 months of waiting
I ordered a TV last year November 11 2025 and the tv still has not arrived they tell me that they have issues with their supplier yet they are not giving me an ETA or anything so 3 months later the tv and their supplier issue still has not been resolved yet on their site they are still subscribing tvs
0
Replies (0)LL
Lindani L-mano
1 reviews | Active since Jan 2020
13 Mar 2026, 04:58
Rentoza robbing oppressed if not struggling commuters.
I'll like to warn consumers about a online company called Rentoza.What a bad customer service this company has.From their back office staff to everything the is about this company. They are slow in processes quiries.Making people to sign things that were never properly explained.Ive never seen or heard of a shady company like this one. My advise would be don't associate yourself with such.Dont consumer anything from them as they have a lot of hidden things and taking people for fools. My story. Lastweek I was made to pay a deposit of R1350. Whilst applying for a rent to buy Laptop(s) and on that process I was made to send my documents for a verification that didndt even make any sense.In that I was told I'm declined as I don't qualify as per their qualifying criteria of which I understood.What is a challenge is a fact that now I have to fight to get back my money. I'm taken from pillar to post. With hidden terms and conditions.I told stories and stories and I don't want anything either than my money.I have you use this laptop for my school work. Please anyone assist me with anything that can help me deal with this matter. Much appreciated for your time.
Helpful (0)
|Replies (0)LL
Lindani L-mano
1 reviews | Active since Jan 2020
13 Mar 2026, 04:58
Rentoza robbing oppressed if not struggling commuters.
I'll like to warn consumers about a online company called Rentoza.What a bad customer service this company has.From their back office staff to everything the is about this company. They are slow in processes quiries.Making people to sign things that were never properly explained.Ive never seen or heard of a shady company like this one. My advise would be don't associate yourself with such.Dont consumer anything from them as they have a lot of hidden things and taking people for fools. My story. Lastweek I was made to pay a deposit of R1350. Whilst applying for a rent to buy Laptop(s) and on that process I was made to send my documents for a verification that didndt even make any sense.In that I was told I'm declined as I don't qualify as per their qualifying criteria of which I understood.What is a challenge is a fact that now I have to fight to get back my money. I'm taken from pillar to post. With hidden terms and conditions.I told stories and stories and I don't want anything either than my money.I have you use this laptop for my school work. Please anyone assist me with anything that can help me deal with this matter. Much appreciated for your time.
0
Replies (0)SN
SN N
1 reviews | Active since Jan 2020
11 Mar 2026, 12:17
Awaiting Refund from Rentoza over a month!
Terrible service! words can not express my anger with them! Over a month now and i am still waiting for a refund. There communication is next to 0 and there's no way of getting ahold of them. Please do not trust them at all!
Helpful (0)
|Replies (0)SN
SN N
1 reviews | Active since Jan 2020
11 Mar 2026, 12:17
Awaiting Refund from Rentoza over a month!
Terrible service! words can not express my anger with them! Over a month now and i am still waiting for a refund. There communication is next to 0 and there's no way of getting ahold of them. Please do not trust them at all!
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Replies (0)LD
Lisa D
1 reviews | Active since Jan 2020
11 Mar 2026, 08:21
Quick to take your money but silent after that
Shocking service. App**** for a smart TV, paid the first installment and submitted all my documents. They have taken forever to reply to me, a week later still. Now I want to cancel the order and get my refund. Absolutely no answer from them either way, whatsoever
Helpful (0)
|Replies (0)LD
Lisa D
1 reviews | Active since Jan 2020
11 Mar 2026, 08:21
Quick to take your money but silent after that
Shocking service. App**** for a smart TV, paid the first installment and submitted all my documents. They have taken forever to reply to me, a week later still. Now I want to cancel the order and get my refund. Absolutely no answer from them either way, whatsoever
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Replies (0)