O
Openserve
Claimed Business
O
Openserve
Claimed Business
317 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Openserve delivers a deeply troubled customer experience across virtually every service dimension. Customers consistently describe extended outages without resolution, installations delayed by weeks or months, near-total communication breakdowns, billing disputes, and support interactions that leave problems worse than before. The rare positive reviews praise individual technicians who resolve issues quickly, but these are outliers against an overwhelming pattern of failure.
Top Strengths:
- •Installation, Activation & Setup: In rare cases, technicians arrive promptly and complete professional installations. A small number of customers report seamless initial setup experiences when the process works as intended.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.5
Score
Ranking
#20
in Fibre & Broadband
NPS Score
-74
Recommended: Unlikely
Review Distribution
1.2|317 Reviews
May '25 - Apr '26
5(3.6%)
4(0%)
3(1.3%)
2(2%)
1(93.1%)
5(3.6%)
4(0%)
3(1.3%)
2(2%)
1(93.1%)
Recent reviews (317)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MZ
Millicent Z
1 reviews | Active since Jan 2020
19 Mar 2026, 09:28
Openserve not openly helpful
Had Openserve for two months, in the beginning it was great. Started noticing that I had to reboot the router every three days. Keeps searching for signal. Logged a fault with Openserve and they promised they would send a technician out. That was two weeks ago. Called them today and the responce was that if a fault does not reflect on their side then they won't send a technician out or do anything about the issue. Pathetic customer service, and they expect you to pay?
Helpful (0)
|Replies (0)MZ
Millicent Z
1 reviews | Active since Jan 2020
19 Mar 2026, 09:28
Openserve not openly helpful
Had Openserve for two months, in the beginning it was great. Started noticing that I had to reboot the router every three days. Keeps searching for signal. Logged a fault with Openserve and they promised they would send a technician out. That was two weeks ago. Called them today and the responce was that if a fault does not reflect on their side then they won't send a technician out or do anything about the issue. Pathetic customer service, and they expect you to pay?
0
Replies (0)DN
Dimakatso N
1 reviews | Active since Jan 2020
18 Mar 2026, 13:17
Fibre issue
I’m happy to say that my fibre issue has finally been fixed. The technician came and resolved the problem. Thank you for the assistance and for sending someone to help. My internet is now working perfectly. Much appreciated!🥰🥰🥰🥰🥰💃💃💃💃💃
Helpful (0)
|Replies (0)DN
Dimakatso N
1 reviews | Active since Jan 2020
18 Mar 2026, 13:17
Fibre issue
I’m happy to say that my fibre issue has finally been fixed. The technician came and resolved the problem. Thank you for the assistance and for sending someone to help. My internet is now working perfectly. Much appreciated!🥰🥰🥰🥰🥰💃💃💃💃💃
0
Replies (0)VK
Vanessa K
1 reviews | Active since Jan 2020
18 Mar 2026, 12:37
Openserve/Vox Terrible Customer Service Experience
Have had no internet connection since 6.05pm on the 17th of March. It is now 2.31pn on the 18th of March and still no connection or feedback. Vox who is the partner has no customer support training as calling for hem for feedback has been completely exhausting. All they seem to do is sit around and wait for nothing. They do not want customers to call Openserve but they are not even willing to go ask for feedback. As a usiness person, having no internet for almost 24 hours without communication from the service provider is pathetic I would never recommend this service to anyone. Unhappy Customer
Helpful (0)
|Replies (0)VK
Vanessa K
1 reviews | Active since Jan 2020
18 Mar 2026, 12:37
Openserve/Vox Terrible Customer Service Experience
Have had no internet connection since 6.05pm on the 17th of March. It is now 2.31pn on the 18th of March and still no connection or feedback. Vox who is the partner has no customer support training as calling for hem for feedback has been completely exhausting. All they seem to do is sit around and wait for nothing. They do not want customers to call Openserve but they are not even willing to go ask for feedback. As a usiness person, having no internet for almost 24 hours without communication from the service provider is pathetic I would never recommend this service to anyone. Unhappy Customer
0
Replies (0)AH
Ayesha H
1 reviews | Active since Jan 2020
16 Mar 2026, 08:40
Disgusting work ethic and customer service
I've been without fibre connectivity for 6 days now! 6 days for someone who works permanently from home might as well be a lifetime and guess what, they do not care at all! I was initially told it was an area outage for a day and a half and then later told its actually an openserve issue. Ticket was logged, someone came out and said it's not something he can fix. Another 2 people came out the next day and said the same thing. The next day another one came out and said the exact same thing. DO NOT GO WITH OPENSERVE! REPEAT, DO NOT GO WITH THEM! They do not give a damn about you and your needs. Absolutely atrocious and the "customer service" is laughable. I wish I could give minus 5 stars
Helpful (0)
|Replies (0)AH
Ayesha H
1 reviews | Active since Jan 2020
16 Mar 2026, 08:40
Disgusting work ethic and customer service
I've been without fibre connectivity for 6 days now! 6 days for someone who works permanently from home might as well be a lifetime and guess what, they do not care at all! I was initially told it was an area outage for a day and a half and then later told its actually an openserve issue. Ticket was logged, someone came out and said it's not something he can fix. Another 2 people came out the next day and said the same thing. The next day another one came out and said the exact same thing. DO NOT GO WITH OPENSERVE! REPEAT, DO NOT GO WITH THEM! They do not give a damn about you and your needs. Absolutely atrocious and the "customer service" is laughable. I wish I could give minus 5 stars
0
Replies (0)CvN
Corné van Niekerk
1 reviews | Active since Jan 2020
14 Mar 2026, 18:21
Worst fibre ever
Worst experience. I've been without internet for over 2 weeks. I recently switched to Mweb and I've been without internet for two weeks. I believe my ONT box is faulty because we've tried every port on it, I've logged multiple faults with Mweb for Openserve to just come and replace the box. Everytime Openserve just responds with no the line is fine they moved it to a different port. My PON light is green yes but it's not sending any info out. My router has been replaced and everything. This is openserve being very bad.
Helpful (0)
|Replies (0)CvN
Corné van Niekerk
1 reviews | Active since Jan 2020
14 Mar 2026, 18:21
Worst fibre ever
Worst experience. I've been without internet for over 2 weeks. I recently switched to Mweb and I've been without internet for two weeks. I believe my ONT box is faulty because we've tried every port on it, I've logged multiple faults with Mweb for Openserve to just come and replace the box. Everytime Openserve just responds with no the line is fine they moved it to a different port. My PON light is green yes but it's not sending any info out. My router has been replaced and everything. This is openserve being very bad.
0
Replies (0)DN
Dimakatso N
1 reviews | Active since Jan 2020
14 Mar 2026, 13:51
MY FIBRE WAS DAMAGED
I logged a fibre fault with Openserve and received ticket number 28ATK140326. I was expecting assistance, but there has been no update and the issue is still not resolved. It is very frustrating to be without internet and not receive clear communication about when the problem will be fixed or when a technician will be sent. Please can Openserve urgently follow up on this ticket and provide an update on when the service will be restored.
Helpful (0)
|Replies (0)DN
Dimakatso N
1 reviews | Active since Jan 2020
14 Mar 2026, 13:51
MY FIBRE WAS DAMAGED
I logged a fibre fault with Openserve and received ticket number 28ATK140326. I was expecting assistance, but there has been no update and the issue is still not resolved. It is very frustrating to be without internet and not receive clear communication about when the problem will be fixed or when a technician will be sent. Please can Openserve urgently follow up on this ticket and provide an update on when the service will be restored.
0
Replies (0)JG
Jarod G
1 reviews | Active since Jan 2020
13 Mar 2026, 10:58
Urgent Assistance
Good day Openserve My you kindly assist please. We are with Web Africa. From Sunday our line has been cancelled. From Sunday we have contacted Web Africa regarding to reconnect the wifi and they are not assist at all. They say we are active on their end and cancelled on Openserve. Can you kindly assist me please. We are going in circles with Web Africa's pathetic service. see below email. Nobody wants to help reconnect. gary@sagatronic.co.za , Tel 081-780-0331....I live at unit 31 La Digue , 67 Dale Lace Ave , Randparkridge 2156 Good day Gary, Thank you for reaching out to us, and I sincerely apologies for the lack of response you�ve received via email and WhatsApp. I completely understand how urgent this matter is, especially given that your service was cut off after arrangements were made for cancellation only at the end of March. Please allow me to assist you promptly. After investigating this query, I can confirm: ✔ Your service is active on Web africa�s side There is no suspension or cancellation app**** on our end that would have caused your service to be disconnected. ✔ Issue lies with Openserve's network activation Although the service is active on our system, it is not active on Openserve's side. This means the fiber operator has not released or activated the service correctly. ✔ Escalation already sent to Openserve Our Provisioning Team has escalated this matter directly to Openserve to correct the activation and restore your service. At this stage, we are awaiting their feedback, and we will update you as soon as they respond. I acknowledge the urgency You depend on your connection during specific working hours, and it is completely understandable that the disconnection has caused frustration � especially after confirming the moving-home arrangements with our team. Your case has now been flagged as urgent Kind regards Haakeem Cancellations & HRC Specialist Webafrica [08:41, 13/03/2026] Gary: I never cancelled [08:41, 13/03/2026] Webafrica: Mandisi M.: Please know the provisioning team assist with reconnection and will make sure this gets sorted. [08:42, 13/03/2026] Gary: Its been a week now pleeeeease [08:42, 13/03/2026] Webafrica: Mandisi M.: We know, but that is what Opnserve did, so we need to rectify that. [08:42, 13/03/2026] Gary: So please do it [08:42, 13/03/2026] Gary: I cannot do this chat story every day [08:44, 13/03/2026] Gary: If it doesnt get sorted very soon , I will need to make other arrangements , I have been very happy with the service but nobody seems to care whats going on ....I need it sorted [08:48, 13/03/2026] Webafrica: Mandisi M.: transferring you not to them [08:49, 13/03/2026] Webafrica: You are being transferred to an agent, please wait while I connect you...
Helpful (0)
|Replies (0)JG
Jarod G
1 reviews | Active since Jan 2020
13 Mar 2026, 10:58
Urgent Assistance
Good day Openserve My you kindly assist please. We are with Web Africa. From Sunday our line has been cancelled. From Sunday we have contacted Web Africa regarding to reconnect the wifi and they are not assist at all. They say we are active on their end and cancelled on Openserve. Can you kindly assist me please. We are going in circles with Web Africa's pathetic service. see below email. Nobody wants to help reconnect. gary@sagatronic.co.za , Tel 081-780-0331....I live at unit 31 La Digue , 67 Dale Lace Ave , Randparkridge 2156 Good day Gary, Thank you for reaching out to us, and I sincerely apologies for the lack of response you�ve received via email and WhatsApp. I completely understand how urgent this matter is, especially given that your service was cut off after arrangements were made for cancellation only at the end of March. Please allow me to assist you promptly. After investigating this query, I can confirm: ✔ Your service is active on Web africa�s side There is no suspension or cancellation app**** on our end that would have caused your service to be disconnected. ✔ Issue lies with Openserve's network activation Although the service is active on our system, it is not active on Openserve's side. This means the fiber operator has not released or activated the service correctly. ✔ Escalation already sent to Openserve Our Provisioning Team has escalated this matter directly to Openserve to correct the activation and restore your service. At this stage, we are awaiting their feedback, and we will update you as soon as they respond. I acknowledge the urgency You depend on your connection during specific working hours, and it is completely understandable that the disconnection has caused frustration � especially after confirming the moving-home arrangements with our team. Your case has now been flagged as urgent Kind regards Haakeem Cancellations & HRC Specialist Webafrica [08:41, 13/03/2026] Gary: I never cancelled [08:41, 13/03/2026] Webafrica: Mandisi M.: Please know the provisioning team assist with reconnection and will make sure this gets sorted. [08:42, 13/03/2026] Gary: Its been a week now pleeeeease [08:42, 13/03/2026] Webafrica: Mandisi M.: We know, but that is what Opnserve did, so we need to rectify that. [08:42, 13/03/2026] Gary: So please do it [08:42, 13/03/2026] Gary: I cannot do this chat story every day [08:44, 13/03/2026] Gary: If it doesnt get sorted very soon , I will need to make other arrangements , I have been very happy with the service but nobody seems to care whats going on ....I need it sorted [08:48, 13/03/2026] Webafrica: Mandisi M.: transferring you not to them [08:49, 13/03/2026] Webafrica: You are being transferred to an agent, please wait while I connect you...
0
Replies (0)BF
Bantu F
1 reviews | Active since Jan 2020
12 Mar 2026, 11:18
DO NOT PLACE THE ORDER. YOU WILL GET NO SERVICE , NO CALLS, NO INSTALLATION.
Worst service ever: Escalation reference EMS 371877 case #219631 order number is 2772509. I requested an order on the 02/03/2025. To date I have no feedback & not installation , I called the customer number which no one can help you there, instead I was told the guys said they came to my house and I do not have connection. I stay in a complex inside an estate , it is impossible to get to my house without me knowing. The lady made an escallation which only gave me an automated email. I called 3 days later to follow up still no help. now I am trying to cancel the order I am being sent pillar to post. I work from home and I have lost out of 6 days worth of work due to this . these guys do not care. I know they will not reply to this but I am doing is to warn whoever is considering them
Helpful (0)
|Replies (0)BF
Bantu F
1 reviews | Active since Jan 2020
12 Mar 2026, 11:18
DO NOT PLACE THE ORDER. YOU WILL GET NO SERVICE , NO CALLS, NO INSTALLATION.
Worst service ever: Escalation reference EMS 371877 case #219631 order number is 2772509. I requested an order on the 02/03/2025. To date I have no feedback & not installation , I called the customer number which no one can help you there, instead I was told the guys said they came to my house and I do not have connection. I stay in a complex inside an estate , it is impossible to get to my house without me knowing. The lady made an escallation which only gave me an automated email. I called 3 days later to follow up still no help. now I am trying to cancel the order I am being sent pillar to post. I work from home and I have lost out of 6 days worth of work due to this . these guys do not care. I know they will not reply to this but I am doing is to warn whoever is considering them
0
Replies (0)