O
Openserve
Claimed Business
O
Openserve
Claimed Business
320 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Openserve
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Openserve faces severe and consistent dissatisfaction across nearly every service dimension. Customers report prolonged outages, failed installations, unreachable support, and a complete lack of communication. The wholesale model where customers must route issues through ISPs creates accountability gaps. While occasional positive technician experiences exist, the dominant narrative is one of frustration, broken promises, and abandonment by a provider perceived as unaccountable.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Openserve faces severe and consistent dissatisfaction across nearly every service dimension. Customers report prolonged outages, failed installations, unreachable support, and a complete lack of communication. The wholesale model where customers must route issues through ISPs creates accountability gaps. While occasional positive technician experiences exist, the dominant narrative is one of frustration, broken promises, and abandonment by a provider perceived as unaccountable.
The most common complaint about Openserve, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe Openserve as effectively unreachable. Tickets are closed without resolution, callbacks never happen, emails go ignored, and there is no direct contact channel. The ISP-as-middleman model leaves customers in a frustrating loop with no accountability or status updates.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I app**** for a fibre line through MWEB and Openserve on 02 May 2026. On 04 May 2026 a gentleman came and installed the fibre from the pole to the new router in my house however due to some infrastructure issues it didn't work and so he escalated it. Since then both him and I have been escalating it but its 22 days later and nothing is being done. Openserve seem to have no urgency in getting the connection done while I lose productivity waiting for a line. The order number is 2890020.
1 reviews | Active since Jan 2020
I app**** for a fibre line through MWEB and Openserve on 02 May 2026. On 04 May 2026 a gentleman came and installed the fibre from the pole to the new router in my house however due to some infrastructure issues it didn't work and so he escalated it. Since then both him and I have been escalating it but its 22 days later and nothing is being done. Openserve seem to have no urgency in getting the connection done while I lose productivity waiting for a line. The order number is 2890020.
1 reviews | Active since Jan 2020
Unprofessionalism and incompetence is the order of the day at Openserve. They scheduled and appointment to come to my house for an installation and they never pitched. Malesela Machaka scheduled an appoint for 8am today. He didnt pitch. He didnt even have the decency to send message informing why he could not make it.
1 reviews | Active since Jan 2020
Unprofessionalism and incompetence is the order of the day at Openserve. They scheduled and appointment to come to my house for an installation and they never pitched. Malesela Machaka scheduled an appoint for 8am today. He didnt pitch. He didnt even have the decency to send message informing why he could not make it.
1 reviews | Active since Jan 2020
No escalation process. Billing me but haven't installed the router or line yet and NO ONE will call me back. This wifi connection is a matter of live and death as the security systems need it to work. No one can tell me when the router will be delivered because there is no request for delivery, the order has been completed
1 reviews | Active since Jan 2020
No escalation process. Billing me but haven't installed the router or line yet and NO ONE will call me back. This wifi connection is a matter of live and death as the security systems need it to work. No one can tell me when the router will be delivered because there is no request for delivery, the order has been completed
1 reviews | Active since Jan 2020
The worst after sales service ever.they quick to setup a new line but when it comes to moving address it's a whole different story.been waiting the entire week plus to be activated and still nothing.no one is attending to me or my emails or chats.total ignore .this is disgusting and unacceptable. Will NEVER refer openserve to anyone.
1 reviews | Active since Jan 2020
The worst after sales service ever.they quick to setup a new line but when it comes to moving address it's a whole different story.been waiting the entire week plus to be activated and still nothing.no one is attending to me or my emails or chats.total ignore .this is disgusting and unacceptable. Will NEVER refer openserve to anyone.
1 reviews | Active since Jan 2020
Absolutely shocking service from Openserve. Our fibre fault was reported on 14 May and it has taken an entire week just for technicians to identify the issue, which turns out to be one of the main lines. Despite identifying the fault, the work still has not been completed. We have now been informed that there is yet another massive delay because infrastructure needs to be ordered, and once again there is absolutely no time frame being provided. Customers are simply being told to “be patient” because Openserve is allegedly short staffed. What exactly are customers paying for if no service is being delivered? We continue paying full price while being left without internet for days on end, with no urgency, no accountability, and no proper communication. Being understaffed is not the customer’s responsibility. A week to identify a fault, followed by indefinite delays with no estimated resolution time, is completely unacceptable from a company responsible for critical infrastructure. The lack of communication, transparency, and urgency from Openserve is beyond frustrating and deeply disappointing.
1 reviews | Active since Jan 2020
Absolutely shocking service from Openserve. Our fibre fault was reported on 14 May and it has taken an entire week just for technicians to identify the issue, which turns out to be one of the main lines. Despite identifying the fault, the work still has not been completed. We have now been informed that there is yet another massive delay because infrastructure needs to be ordered, and once again there is absolutely no time frame being provided. Customers are simply being told to “be patient” because Openserve is allegedly short staffed. What exactly are customers paying for if no service is being delivered? We continue paying full price while being left without internet for days on end, with no urgency, no accountability, and no proper communication. Being understaffed is not the customer’s responsibility. A week to identify a fault, followed by indefinite delays with no estimated resolution time, is completely unacceptable from a company responsible for critical infrastructure. The lack of communication, transparency, and urgency from Openserve is beyond frustrating and deeply disappointing.
1 reviews | Active since Jan 2020
I have been with Openserve Wifi since last year and every month they take their internet for days! Every month I have to log fault and call endlessly before they can come sort it out, but they don't forget to deduct. It's a always a cable.
1 reviews | Active since Jan 2020
I have been with Openserve Wifi since last year and every month they take their internet for days! Every month I have to log fault and call endlessly before they can come sort it out, but they don't forget to deduct. It's a always a cable.
1 reviews | Active since Jan 2020
UNRELIABLE AND INEFFICIENIENT SERVICE On the 8 May at 12:31 openserve acknowledged my order for installation, then Friday 15 May at 17:22 installation booking was scheduled and confirmed for the following day 16/05/2026 from 08:00 -11:30 via their WhatsApp communication. Saturday 16/05/2026 I received the call from the technician who was supposed to come for installation, he re-confirmed the installation, after an hour I made a follow up with the technician and he started telling me stories of different addresses, then I logged on my account and told him what he is saying are excuses, I could tell the guy was not willing to come for installation anymore. I could hear him and his colleague at the background saying just say we shall come for installation just to make her happy, and indeed that is what he said after I called him for the third time and guess what they never came and did not even call me anymore. I tried explaining to them that the installation took forever and I am running a business that need Wi-Fi connectivity full time, and he was just so cold together with his colleague. i also made them aware that I will review their service, and they said it is ok that won't affect their company and job. As I am writing this review the last time I spoke to the technician was 09:44 when they agreed with his colleague to give me a false promise just to get rid of me.
1 reviews | Active since Jan 2020
UNRELIABLE AND INEFFICIENIENT SERVICE On the 8 May at 12:31 openserve acknowledged my order for installation, then Friday 15 May at 17:22 installation booking was scheduled and confirmed for the following day 16/05/2026 from 08:00 -11:30 via their WhatsApp communication. Saturday 16/05/2026 I received the call from the technician who was supposed to come for installation, he re-confirmed the installation, after an hour I made a follow up with the technician and he started telling me stories of different addresses, then I logged on my account and told him what he is saying are excuses, I could tell the guy was not willing to come for installation anymore. I could hear him and his colleague at the background saying just say we shall come for installation just to make her happy, and indeed that is what he said after I called him for the third time and guess what they never came and did not even call me anymore. I tried explaining to them that the installation took forever and I am running a business that need Wi-Fi connectivity full time, and he was just so cold together with his colleague. i also made them aware that I will review their service, and they said it is ok that won't affect their company and job. As I am writing this review the last time I spoke to the technician was 09:44 when they agreed with his colleague to give me a false promise just to get rid of me.
Openserve has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 320 reviews in the last 12 months. Hellopeter has tracked Openserve across 1,680 total reviews. How is the TrustIndex calculated? →