TM
Thabo M
Active since Mar 2018
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Appalling Service
Unprofessionalism and incompetence is the order of the day at Openserve. They scheduled and appointment to come to my house for an installation and they never pitched. Malesela Machaka scheduled an appoint for 8am today. He didnt pitch. He didnt even have the decency to send message informing why he could not make it.
0 replies
2 weeks ago
Appalling Service - Mweb
Appalling Service. I signed up Mweb 12 May 2026. Still not connected to the internet today is the 26th of May 2026. They debited my account R249 for installation within 48 hours. To date their services are not activated. They are quick to debit yet slow to deliver what they promise to clients. They are unprofessional and inefficient. I am cancelling my order and going with their competitor Vox.
3 replies
16 months ago
CIELO - STAY AWAY FROM CIELO
I purchased the Ashford TV Stand from Cielo Roodepoort on 7 October 2024. Cielo deliver three defective TV stands to my residence. They were given three chances deliver the right stand and guess what they failed. Cielo claims to be a luxury brand but they cannot produce what they advertise on their website. The after sales team is appalling. I have dealt with the Wheco manager and supervisors - they personify dishonesty and incompetence. The manager and supervisors are dishonest. Now they are giving the run around with my refund. I will be writing to the brothers that own Cielo
1 reply
18 months ago
Poor service and *********** Consultants
I received a call from MTN informing me that my contract is coming to an end. I have contacted their call center 4 times today and put through to their retentions department. I don't want a new device. I just want to continue with my current minutes and data deal. Poor service and *********** staff.
0 replies
29 months ago
Ooba Terrible Service
I called Ooba Insure on 8 January 2024 to report a leaking roof, I held on the line for more than 45 minutes. I then resorted to sending them an email and I received a claim reference number and they said a consultant would contact me. Reference no OOBA-6190. I have not received a call from an Ooba Consultant. I called Ooba again yesterday (13/01/2024). I spoke to Reneilwe Morabe who took my ID number and contact number and promised to call me back. I assured her that if she didn't get back to me I was going to escalate this matter. What's the point if having insurance of you can't get hold of the claims department to log a claim? My area has experienced heavy rains all week.
1 reply
29 months ago
The consultant was very professional and clued
The consultant was very professional and clued. Her product knowledge was exceptional.
1 reply
50 months ago
Hollard Shocking Service
I have received extremely appalling service from Jodi Davids a consultant at Hollard Life. I wanted to increase my life cover so I requested quotes from Hollard. When I received the quotes I discovered that they have captured my level of education incorrectly all these years meaning 1. I have been overpaying in premiums 2. their underwriters are incompetent because I have sent in my qualifications to them. 10 days later I called and spoke to the very same incompetent Jodi who confirmed that my level of education hasn't been updated. Apparently my query is assigned to an underwriter by the name of Grant Merckel. Their turnaround time when it comes to responding to their emails is also very poor. I am certain during claim stage my family will struggle. Hollard Life does not value their clients.
2 replies
70 months ago
Review Addressed
After posting two reviews about the poor workmanship carried out by outsurance service providers at my house. I must highlight that Outsurance have rectified the situation. I would like to thank and commend Bongani Mbuli for the professionalism and urgency he displayed when addressing poor workmanship that has troubled me since 2017. Bongani Mbuli your efforts are appreciated.
1 reply
71 months ago
Bad Service
I have life insurance with Hollard Life. Policy No. 6817291. I have been trying to make amendments to life policy since 6 July 2020 but I have had no success. I have been to Hollard Dobsonville Mall and Hollard Protea Point and both branches were unable to pick up my policy on their systems using my policy or identity number. I then phoned the Hollard Life call center, my policy exists and it is in good standing but Hollard Life have not responded to my emails sent to them on 6 July, 27 July and latest one 9 August 2020. The strange thing is that they were able to send me a policy escalation letter on 10 August 2020. Their turn around time in responding to emails has been absolutely poor and their consultants are not adequately prepared to assist walk clients with life cover queries. I spoke to charelle@hollard.co.za at the call center on 27 July 2020, I have sent a follow up email she has no responded. I have sent three emails to lifeclientservice@hollard.co.za on between 6 July and 9 August 2020. No one from Hollard Life has responded to any of my emails. Do I need to call Mr Enthoven directly to get help?
3 replies
73 months ago
POOR, IMPROPER & UNPROFESSIONAL SERVICE
I have had a cellphone contract with MTN for several years. I was contacted by MTN and told that I am due for an upgrade 9 April 2020. I proceeded with the online application which I completed over the phone. I was assisted by a rententions agent Boitumelo Phusoane. I then received two messages from mtn stating that my mtn authentication was successful and another message containing the OTP which I gave to Boitumelo. Three days later DSV Couriers contacted me confirming my address and a delivery date. Boitumelo confirmed that my upgrade was successful. I have sent Boitumelo Phusoane a few emails which has not responded to. When I call contacted mtn the rententions department are sending me pillar to post telling me that mtn recently moved to a new system which only the person who did the applications can log into and view its status. Mtn's turnaround time has been poor and I have received unprofessional service. This entire upgrade application has been unpleasant to say the least. If MTN cannot deliver I'll gladly apply for a cellphone contract elsewhere. There is plenty of competition is the telecoms industry - there's absolutely no need to be loyal to mtn who continues to render unprofessional and improper service to its customers. This new systems that mtn has moved to is clearly hindering their employees from executing their jobs.
0 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)