Autoworks Salt River is *********** and Disappoints Paying Clients with Physical Disabilities

Rip-off

1. Started working on my car 2 days later than promised, resulting in 1st delay.

2. Ordered 1 sparkplug instead of 3 - oversight, increasing my quote.

3. Has had my car for 5 weeks now, instead of 3.

4. **** about pistons being couriered overnight on 9th Feb. They arrived a week later, causing another delay after 3 week period lapsed.

5. They blame vendor, vendor blames them...

6. Tried to charge me extra for labòur when I had already paid R1500.00 to strip and examine pistons - Matthew suggested replacing pistins while car was stripped to avoid extra labour costs later. They still charged me and I had to rectify them.

7. After 5 weeks, and an apology from Kay, they now cannot give me my car today as promised, as TODAY, they now email me and claim that another gasket seal is needed. I already paid for that almost month ago! Did they damage the seal or was it YET another oversight? God alone knows.

I have taken ill and explained that my commute as a person with a physical disability means taking 3 buses in the morning. To these guys, it seems to be all about booking far too many cars to increase their revenue and subsequently, being humble to deliver.

Also, their quotes are promised on a day, but only ever comes 1 or 2 days later - another convenient excuse for them to be late.

Matthew and his team Gerard etc. and Dan etc. have a terribly oiled machine that a friend suspect may not even be at their workshop.

***********, ***********, ***********.

Possibly a greedy company that books far too many vehicles at once. So much so, that they can't keep up.

I hope to never have to.use them again - if they actually manage to fix my car and correctly install the water pump.

More hhan 75% for gasket, water pump, pistons etc. and clutch kit has been paid for already, so it is not delayed payments that are to blame.

As a person who has made known my physical disability, I am very disappointed at my experience with Autoworks, Salt River - free coffees aside. Free coffees does not get me to work.

Mel Anon