Autoworks
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Autoworks
Autoworks has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Autoworks across 327 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJJ
Julian J
1 reviews | Active since Jan 2020
30 Oct 2025, 10:28
R145,000 spent on an engine review and after multiple breakdowns still no vehicle 2 years later
Summary of events is as follows: 24/9/2023 - Ford ranger received water damage during floods and due to road closures I took the Ranger to a local mechanic who proved unable to repair the vehicle. 2/11/2023 - Took the Ford Ranger on a flat bed with disassembled engine to Autoworks strand. 11/1/2024 - (70 elapsed days) collected repaired vehicle at cost of R128,701 - I was so shocked by the state of the engine compartment that I recorded the subsequent meeting with Bruce Martin asking about warrantees etc should the vehicle break down - transcript of the meeting is available. 7/2/2024 - (27 elapsed days) vehicle broke down. Autoworks initial written response was an electrical fault and offered to rebuild the engine at my expense. I did not believe this finding so appointed Patrick Swan as an independent assessor to do a full review. Reason found for failure was piston protrusion and valves impacting piston heads that caused engine failure. October 2024 - After much legal wrangling, Autoworks repaired the engine. Autoworks took the repaired Ranger for a drive and “heard a funny noise” and repaired engine failed. December 2024 - Autoworks purchased a new engine from Ford and installed. 17 January 2025 - Collected the Ranger from Autoworks Strand - Whilst driving to the car rental place in Lakeside (with the Autoworks driver following in the Ranger) the Ranger went into limp mode. Bruce’s initial response is summarized in the below WhatsApp that I sent to Gunter: Hi Gunter. When I got my bakkie back from you beginning 2024 it lasted 3 weeks before the engine gave out. It then took a year to fix and today when I collected it it lasted 2 hours before the engine light came on and the engine lost power. When I phoned Bruce he told me to pay for the rental bakkie myself because he wasn’t going to spend any more money on a rental vehicle and the engine light coming on (the spanner light) had nothing to do with him as he had only replaced the engine. I would explain how I feel right now except I have difficulty coming to terms with my current feelings and emotions. Bruce then said I can take the bakkie somewhere myself to get the engine light fixed as it didn’t have anything to do with him. I would love to hear your thoughts on the above. Ranger sent back to Autoworks. 21/2/2025 (379 elapsed days). Got the ford ranger back. 27/3/2025 (35 elapsed days). Ranger broke down 20km from the farm. Oil all over front of engine and engine compartment. Due to my panicked state I could not see the oil on the dip stick and added 7l of oil. Autoworks were adamant that the oil had been added before the breakdown hence the reason for the break down. In consultation with Patrick Swan, he did a full analysis of the disassembled engine. He stated that should an engine be driven with too much oil in it, it will break down and evidence of the engine being driven with too much oil in it will be clearly evident. No such evidence was found (Report with detailed photos produced) and Autoworks did not quote on any such repairs. As I was by this stage desperate (6 months had passed) I negotiated a lower fee to fix the engine and paid R18,441. For clarity - There is zero evidence, from either the detailed analysis by Patrick Swan, or the subsequent repairs done by Auto works, that the vehicle was driven with excess oil in the engine. The extra oil was added after the breakdown. 20/10/2025 (207 elapsed days). Received the ranger back. Asked for mail confirmation prior to collection that all was in order with the vehicle. Received written response that all was 100% in order. 21/10/2025 (1 elapsed day). While in the process of reregistering the engine, a massive oil leak was found. Oil sprayed all over front of engine and engine compartment, exactly the same as the incident on 27 March. After Autoworks driver added oil, Autoworks drove the Ranger from Paarl to Autoworks Strand against my recommendations - and the recommendation of the Service manager at Ford Paarl. Ranger is currently at Autoworks Strand.
Helpful (0)
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Julian J
1 reviews | Active since Jan 2020
30 Oct 2025, 10:28
R145,000 spent on an engine review and after multiple breakdowns still no vehicle 2 years later
Summary of events is as follows: 24/9/2023 - Ford ranger received water damage during floods and due to road closures I took the Ranger to a local mechanic who proved unable to repair the vehicle. 2/11/2023 - Took the Ford Ranger on a flat bed with disassembled engine to Autoworks strand. 11/1/2024 - (70 elapsed days) collected repaired vehicle at cost of R128,701 - I was so shocked by the state of the engine compartment that I recorded the subsequent meeting with Bruce Martin asking about warrantees etc should the vehicle break down - transcript of the meeting is available. 7/2/2024 - (27 elapsed days) vehicle broke down. Autoworks initial written response was an electrical fault and offered to rebuild the engine at my expense. I did not believe this finding so appointed Patrick Swan as an independent assessor to do a full review. Reason found for failure was piston protrusion and valves impacting piston heads that caused engine failure. October 2024 - After much legal wrangling, Autoworks repaired the engine. Autoworks took the repaired Ranger for a drive and “heard a funny noise” and repaired engine failed. December 2024 - Autoworks purchased a new engine from Ford and installed. 17 January 2025 - Collected the Ranger from Autoworks Strand - Whilst driving to the car rental place in Lakeside (with the Autoworks driver following in the Ranger) the Ranger went into limp mode. Bruce’s initial response is summarized in the below WhatsApp that I sent to Gunter: Hi Gunter. When I got my bakkie back from you beginning 2024 it lasted 3 weeks before the engine gave out. It then took a year to fix and today when I collected it it lasted 2 hours before the engine light came on and the engine lost power. When I phoned Bruce he told me to pay for the rental bakkie myself because he wasn’t going to spend any more money on a rental vehicle and the engine light coming on (the spanner light) had nothing to do with him as he had only replaced the engine. I would explain how I feel right now except I have difficulty coming to terms with my current feelings and emotions. Bruce then said I can take the bakkie somewhere myself to get the engine light fixed as it didn’t have anything to do with him. I would love to hear your thoughts on the above. Ranger sent back to Autoworks. 21/2/2025 (379 elapsed days). Got the ford ranger back. 27/3/2025 (35 elapsed days). Ranger broke down 20km from the farm. Oil all over front of engine and engine compartment. Due to my panicked state I could not see the oil on the dip stick and added 7l of oil. Autoworks were adamant that the oil had been added before the breakdown hence the reason for the break down. In consultation with Patrick Swan, he did a full analysis of the disassembled engine. He stated that should an engine be driven with too much oil in it, it will break down and evidence of the engine being driven with too much oil in it will be clearly evident. No such evidence was found (Report with detailed photos produced) and Autoworks did not quote on any such repairs. As I was by this stage desperate (6 months had passed) I negotiated a lower fee to fix the engine and paid R18,441. For clarity - There is zero evidence, from either the detailed analysis by Patrick Swan, or the subsequent repairs done by Auto works, that the vehicle was driven with excess oil in the engine. The extra oil was added after the breakdown. 20/10/2025 (207 elapsed days). Received the ranger back. Asked for mail confirmation prior to collection that all was in order with the vehicle. Received written response that all was 100% in order. 21/10/2025 (1 elapsed day). While in the process of reregistering the engine, a massive oil leak was found. Oil sprayed all over front of engine and engine compartment, exactly the same as the incident on 27 March. After Autoworks driver added oil, Autoworks drove the Ranger from Paarl to Autoworks Strand against my recommendations - and the recommendation of the Service manager at Ford Paarl. Ranger is currently at Autoworks Strand.
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Replies (0)PN
Paul N
1 reviews | Active since Jan 2020
27 Oct 2025, 11:44
Autoworks Milnerton should not use the Internet to do business.
I often wonder why some businesses bother using their websites for one to query quotes etc. Autoworks Milnerton is a typical one, as a week ago, I requested via the Internet to quote me a cost to fix a blown cylinder head gasket. Using this method, one cannot load images or videos of the problem and once one has pressed send against my comments, there is no reference of traceability of my request. Needless to say I have still not received an answer, whilst other workshops came back to me the next day.
Helpful (0)
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Paul N
1 reviews | Active since Jan 2020
27 Oct 2025, 11:44
Autoworks Milnerton should not use the Internet to do business.
I often wonder why some businesses bother using their websites for one to query quotes etc. Autoworks Milnerton is a typical one, as a week ago, I requested via the Internet to quote me a cost to fix a blown cylinder head gasket. Using this method, one cannot load images or videos of the problem and once one has pressed send against my comments, there is no reference of traceability of my request. Needless to say I have still not received an answer, whilst other workshops came back to me the next day.
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Replies (0)GS
Grant S
1 reviews | Active since Jan 2020
2 Aug 2025, 07:43
Autoworks Milnerton Branch
I have been using Auto Works for a while now, and this time was the worste. My Toyota Hilux has been running perfectly for the last 5 years, sent in for a minor service, oil change and spark plug change, my car comes back and doesn't want to idle and switches off while standing still, yet nothing came back on the inspection report as everything passed and was satisfactory, then when I called them suddenldy there is a problem with the cables, then when I took I back suddenly there is no pressure on the the 3rd cylinder and they need to run tests, when calling in the reception has you on speaker and is shouting across the room to you while on the phone instead of going to the phone a speaking normally, the reception was supposed to give me a quote on the small things that was listed to be fixed, when I went in to collect the car for the second time and I asked if the quote was ready, still nothing and she sits looking at the computer screen with her toungue out thinking of an answer- very unprofessional( I'm still waiting on the quote). They call the foreman who give me some lame excuse as to why the car now doesn't idle now as it could be the new spark plugs they just fitted- but they cant tell as they need to remove the cylinder to send it for testing and then foreman goes on to say how awesome these hilux bakkies are and talks about a some nonsense art of distraction bull**** tactics clutching at anything to distract from the fact that suddenly my car needs more work done and they suddenly don't know anything-they all scratching their heads why now it doesn't have pressure - this is just like all the negative reviews for Auto works Milnerton
Helpful (0)
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Grant S
1 reviews | Active since Jan 2020
2 Aug 2025, 07:43
Autoworks Milnerton Branch
I have been using Auto Works for a while now, and this time was the worste. My Toyota Hilux has been running perfectly for the last 5 years, sent in for a minor service, oil change and spark plug change, my car comes back and doesn't want to idle and switches off while standing still, yet nothing came back on the inspection report as everything passed and was satisfactory, then when I called them suddenldy there is a problem with the cables, then when I took I back suddenly there is no pressure on the the 3rd cylinder and they need to run tests, when calling in the reception has you on speaker and is shouting across the room to you while on the phone instead of going to the phone a speaking normally, the reception was supposed to give me a quote on the small things that was listed to be fixed, when I went in to collect the car for the second time and I asked if the quote was ready, still nothing and she sits looking at the computer screen with her toungue out thinking of an answer- very unprofessional( I'm still waiting on the quote). They call the foreman who give me some lame excuse as to why the car now doesn't idle now as it could be the new spark plugs they just fitted- but they cant tell as they need to remove the cylinder to send it for testing and then foreman goes on to say how awesome these hilux bakkies are and talks about a some nonsense art of distraction bull**** tactics clutching at anything to distract from the fact that suddenly my car needs more work done and they suddenly don't know anything-they all scratching their heads why now it doesn't have pressure - this is just like all the negative reviews for Auto works Milnerton
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Replies (0)BM
Barbara M
1 reviews | Active since Jan 2020
10 May 2024, 08:20
Will not recommend and don't pay them anything in advance
Took my vehicle in for a service and a health check to Milnerton branch and asked them to replace windscreen wipers. They quoted and I paid. When I collected my car they advised that they did not have the correct tool to replace Renault windscreen wipers ?? Eleven days later still trying to get a refund and they ignore emails. In the process of this, they quoted R9k for a replacement windscreen wiper motor which I declined. Not sure if they couldn't be bothered after I declined to spend a further R9k with them but they did not put the right hand windscreen wiper back on properly and it rattled constantly against the windscreen. They claim they "checked" my car and yet failed to advise that the rattle coming from my engine was the cam chain that was stretched and required replacement. Pretty big oversight. Would not recommend at all. I will rather stick with Renault Service Centre in future.
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Barbara M
1 reviews | Active since Jan 2020
10 May 2024, 08:20
Will not recommend and don't pay them anything in advance
Took my vehicle in for a service and a health check to Milnerton branch and asked them to replace windscreen wipers. They quoted and I paid. When I collected my car they advised that they did not have the correct tool to replace Renault windscreen wipers ?? Eleven days later still trying to get a refund and they ignore emails. In the process of this, they quoted R9k for a replacement windscreen wiper motor which I declined. Not sure if they couldn't be bothered after I declined to spend a further R9k with them but they did not put the right hand windscreen wiper back on properly and it rattled constantly against the windscreen. They claim they "checked" my car and yet failed to advise that the rattle coming from my engine was the cam chain that was stretched and required replacement. Pretty big oversight. Would not recommend at all. I will rather stick with Renault Service Centre in future.
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Replies (0)MA
Mel A
1 reviews | Active since Jan 2020
21 Feb 2024, 15:23
Autoworks Salt River is *********** and Disappoints Paying Clients with Physical Disabilities
Rip-off 1. Started working on my car 2 days later than promised, resulting in 1st delay. 2. Ordered 1 sparkplug instead of 3 - oversight, increasing my quote. 3. Has had my car for 5 weeks now, instead of 3. 4. **** about pistons being couriered overnight on 9th Feb. They arrived a week later, causing another delay after 3 week period lapsed. 5. They blame vendor, vendor blames them... 6. Tried to charge me extra for labòur when I had already paid R1500.00 to strip and examine pistons - Matthew suggested replacing pistins while car was stripped to avoid extra labour costs later. They still charged me and I had to rectify them. 7. After 5 weeks, and an apology from Kay, they now cannot give me my car today as promised, as TODAY, they now email me and claim that another gasket seal is needed. I already paid for that almost month ago! Did they damage the seal or was it YET another oversight? God alone knows. I have taken ill and explained that my commute as a person with a physical disability means taking 3 buses in the morning. To these guys, it seems to be all about booking far too many cars to increase their revenue and subsequently, being humble to deliver. Also, their quotes are promised on a day, but only ever comes 1 or 2 days later - another convenient excuse for them to be late. Matthew and his team Gerard etc. and Dan etc. have a terribly oiled machine that a friend suspect may not even be at their workshop. ***********, ***********, ***********. Possibly a greedy company that books far too many vehicles at once. So much so, that they can't keep up. I hope to never have to.use them again - if they actually manage to fix my car and correctly install the water pump. More hhan 75% for gasket, water pump, pistons etc. and clutch kit has been paid for already, so it is not delayed payments that are to blame. As a person who has made known my physical disability, I am very disappointed at my experience with Autoworks, Salt River - free coffees aside. Free coffees does not get me to work. Mel Anon
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Mel A
1 reviews | Active since Jan 2020
21 Feb 2024, 15:23
Autoworks Salt River is *********** and Disappoints Paying Clients with Physical Disabilities
Rip-off 1. Started working on my car 2 days later than promised, resulting in 1st delay. 2. Ordered 1 sparkplug instead of 3 - oversight, increasing my quote. 3. Has had my car for 5 weeks now, instead of 3. 4. **** about pistons being couriered overnight on 9th Feb. They arrived a week later, causing another delay after 3 week period lapsed. 5. They blame vendor, vendor blames them... 6. Tried to charge me extra for labòur when I had already paid R1500.00 to strip and examine pistons - Matthew suggested replacing pistins while car was stripped to avoid extra labour costs later. They still charged me and I had to rectify them. 7. After 5 weeks, and an apology from Kay, they now cannot give me my car today as promised, as TODAY, they now email me and claim that another gasket seal is needed. I already paid for that almost month ago! Did they damage the seal or was it YET another oversight? God alone knows. I have taken ill and explained that my commute as a person with a physical disability means taking 3 buses in the morning. To these guys, it seems to be all about booking far too many cars to increase their revenue and subsequently, being humble to deliver. Also, their quotes are promised on a day, but only ever comes 1 or 2 days later - another convenient excuse for them to be late. Matthew and his team Gerard etc. and Dan etc. have a terribly oiled machine that a friend suspect may not even be at their workshop. ***********, ***********, ***********. Possibly a greedy company that books far too many vehicles at once. So much so, that they can't keep up. I hope to never have to.use them again - if they actually manage to fix my car and correctly install the water pump. More hhan 75% for gasket, water pump, pistons etc. and clutch kit has been paid for already, so it is not delayed payments that are to blame. As a person who has made known my physical disability, I am very disappointed at my experience with Autoworks, Salt River - free coffees aside. Free coffees does not get me to work. Mel Anon
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Lee K
1 reviews | Active since Jan 2020
15 Feb 2024, 06:42
No recommendations
Bad experience at the Milnerton branch, i booked my car in for an ABS light that was lit on my instrument cluster and i mentioned that at times it feels like i have a loss of power when accelerating at low revs. I was very impressed by the check in system as i decided to work from the service center because i lived too far for them to take me home. I observed the service manager taking pics of the car, making some notes, checking inside. Then the car went into the workshop and i lost line of sight. A few hours later i get told the car is ready and everything is done, attached was a recommendation to change the spark plugs and do a throttle body clean which i opted to do at a later stage, my main concern was the light, the car drove fine otherwise. I pay, get my keys after the service manager did the final test drive and i pull away however the car is jerking very bad, and i felt unsafe. I returned and asked if they could please check as something was off, they pulled it back into the workshop where after a few tests and lots of engine revving, i was told the car must stay and can't be driven as it will damage the catalytic converter (all Greek to me). I leave and went on with my day, got a call 2 hours later to say the car is ready, i can only come back the next day. The fix was to replace all the spark plugs and do a throttle body clean (amazing how they knew this beforehand). Next day i collect my car, pay and before driving off, decided to check small items, like that special nut for the wheel, and decided to open the engine bay, where i found my chrome bonnet trim was broken. I called and got assistance and quickly had 3 people standing around the car. I was told that this looks like it was repaired already, and they know how to open a bonnet without breaking anything. I drove off, got home and checked it out again, where i found that around 6 blobs of black automotive silicone were put under the chrome trim in an attempt to fix it. I took pics and because i know they dont work weekends i sent it on Monday. I was told that it looks different now and it looks like i tried to fix it at home, there is nothing they can do, and they will not replace the trim. I asked very politely for them to check in with the workshop and ask if they did break it and tried to fix it (because i also clearly recall seeing black insulation tape on the bonnet stretching down to the chrome trim when the car went out for one of its final test drives before i left the Friday. After a little wait, i got told that nobody in the workshop broke it, and nobody tried to repair it and it seems like i am trying to get something fixed for free. I urge you to please check the workshop because if someone lies about things like this, who knows what else is under the carpets. I overlooked the broken clips on the batter cover and the black silicone left of a few of the parts in the engine bay. To top it all off, when i reviewed them on their Facebook page, i lost the ability to access their page (image attached), i asked a friend to access the page and it works, however the comments for that review are blocked and my Google reviews are being deleted.
Helpful (0)
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Lee K
1 reviews | Active since Jan 2020
15 Feb 2024, 06:42
No recommendations
Bad experience at the Milnerton branch, i booked my car in for an ABS light that was lit on my instrument cluster and i mentioned that at times it feels like i have a loss of power when accelerating at low revs. I was very impressed by the check in system as i decided to work from the service center because i lived too far for them to take me home. I observed the service manager taking pics of the car, making some notes, checking inside. Then the car went into the workshop and i lost line of sight. A few hours later i get told the car is ready and everything is done, attached was a recommendation to change the spark plugs and do a throttle body clean which i opted to do at a later stage, my main concern was the light, the car drove fine otherwise. I pay, get my keys after the service manager did the final test drive and i pull away however the car is jerking very bad, and i felt unsafe. I returned and asked if they could please check as something was off, they pulled it back into the workshop where after a few tests and lots of engine revving, i was told the car must stay and can't be driven as it will damage the catalytic converter (all Greek to me). I leave and went on with my day, got a call 2 hours later to say the car is ready, i can only come back the next day. The fix was to replace all the spark plugs and do a throttle body clean (amazing how they knew this beforehand). Next day i collect my car, pay and before driving off, decided to check small items, like that special nut for the wheel, and decided to open the engine bay, where i found my chrome bonnet trim was broken. I called and got assistance and quickly had 3 people standing around the car. I was told that this looks like it was repaired already, and they know how to open a bonnet without breaking anything. I drove off, got home and checked it out again, where i found that around 6 blobs of black automotive silicone were put under the chrome trim in an attempt to fix it. I took pics and because i know they dont work weekends i sent it on Monday. I was told that it looks different now and it looks like i tried to fix it at home, there is nothing they can do, and they will not replace the trim. I asked very politely for them to check in with the workshop and ask if they did break it and tried to fix it (because i also clearly recall seeing black insulation tape on the bonnet stretching down to the chrome trim when the car went out for one of its final test drives before i left the Friday. After a little wait, i got told that nobody in the workshop broke it, and nobody tried to repair it and it seems like i am trying to get something fixed for free. I urge you to please check the workshop because if someone lies about things like this, who knows what else is under the carpets. I overlooked the broken clips on the batter cover and the black silicone left of a few of the parts in the engine bay. To top it all off, when i reviewed them on their Facebook page, i lost the ability to access their page (image attached), i asked a friend to access the page and it works, however the comments for that review are blocked and my Google reviews are being deleted.
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Replies (0)DS
Deborah-Lynn Smit
1 reviews | Active since Jan 2020
24 Nov 2023, 18:22
The best service!
Absolutely amazing service from Autoworks Strand! Friendly and efficient service. Incredible value for money and trustworthy service! Shanice was very accommodating with finding a time to book my car in for the service and Bruce was incredible in explaining what was wrong with my car and working together with me to find a solution. Thank you for the amazing service, I will definitely come back and I 100% recommend this place to anybody looking for a reliable and trustworthy place to take you car!
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Deborah-Lynn Smit
1 reviews | Active since Jan 2020
24 Nov 2023, 18:22
The best service!
Absolutely amazing service from Autoworks Strand! Friendly and efficient service. Incredible value for money and trustworthy service! Shanice was very accommodating with finding a time to book my car in for the service and Bruce was incredible in explaining what was wrong with my car and working together with me to find a solution. Thank you for the amazing service, I will definitely come back and I 100% recommend this place to anybody looking for a reliable and trustworthy place to take you car!
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Replies (0)SK
Siphokazi K
1 reviews | Active since Jan 2020
17 Nov 2023, 12:54
What a nightmare!!!
After my last review Autoworks head office, Gabrielle Loy reached out to me to try solve the problem that was caused by their Strand branch and she promised to oversee the whole process. She promised that if all failed they would take my car themselves to Fiat. I decided to give them one more chance. What a nightmare! They were not able to solve the problem and yet insisted on still keeping my car longer without offering me a courtesy car. Bruce the owner of the branch is an arrogant bully who refused to even give me my car back after he failed fix the issue they caused. Only when I threatend to take further action did they then take my car to Fiat. I had to take my car back by force. Gabrielle was not much help in the process either. Autoworks service is appalling. Be careful with your cars.
Helpful (0)
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Siphokazi K
1 reviews | Active since Jan 2020
17 Nov 2023, 12:54
What a nightmare!!!
After my last review Autoworks head office, Gabrielle Loy reached out to me to try solve the problem that was caused by their Strand branch and she promised to oversee the whole process. She promised that if all failed they would take my car themselves to Fiat. I decided to give them one more chance. What a nightmare! They were not able to solve the problem and yet insisted on still keeping my car longer without offering me a courtesy car. Bruce the owner of the branch is an arrogant bully who refused to even give me my car back after he failed fix the issue they caused. Only when I threatend to take further action did they then take my car to Fiat. I had to take my car back by force. Gabrielle was not much help in the process either. Autoworks service is appalling. Be careful with your cars.
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