Vehicle Battery Purchased - Autozone - No after sales service

I bought a (new) Sabbat battery in June 2024 and have been having issues starting my car ever since. Tracker has been checked to rule out draining from battery.

The company has been giving me the run around since I logged a call with them on Tuesday 29 July 2025. No after sales service! I drive a small kia picanto! I am immobile due to their lack of after sales service! Dear Sir/Madam,

I am writing to formally lodge a complaint regarding a battery I purchased as new from Rock Cottage AutoZone in June 2024.

From the outset, the battery presented issues. I have had to call my insurer for assistance to jump-start my vehicle every second week. Upon further investigation, the service provider has confirmed that the battery is faulty.

I drive my vehicle at least once a week, and to eliminate other causes, I had my vehicle's tracker system tested twice — both times confirming that the system is not draining power from the battery.

On Tuesday, 29 July 2025, I contacted Byron to arrange for the battery to be checked. I sent him a copy of the original invoice for easy reference. Byron advised that his drivers were out in Johannesburg and could only be dispatched the following day.

On Wednesday, 30 July 2025, a driver was due to arrive — but despite me waiting by my vehicle from 15:22, no one entered the complex. At 16:28, I managed to speak to Byron again, and shortly thereafter your driver arrived, tested the battery, and confirmed that no charge was being generated from it. Byron then advised that he needed authorisation from his manager before replacing the battery.

As of Thursday, 31 July 2025, I had still not heard back. I called Byron again at 09:55, and he assured me someone would come out — but no one arrived.

I have now been left without a functioning vehicle since 29 July 2025. I live alone and have been unable to drive. This has been an extremely frustrating and disappointing experience — not only due to the faulty product but also because of the lack of follow-up and after-sales service.

Frankly, I am beginning to question whether the battery I received was truly new or simply reconditioned and sold as new.

I expect this matter to be urgently resolved. Kindly ensure that the battery is replaced and that I receive the service I rightfully paid for.

I am in possession of all voice notes and WhatsApp communication should these be required.