DM
Daphne M
Active since Dec 2019
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
ABSA BANK/MBD ATTORNEYS
Outstanding Amount On Credit Card - Account "Sold" to MBD. MBD do not respond to emails they do not respond to calls. They offer settlements on the account via message. When you call them the operator says they never send messages. ABSA is no help at all. They "sell" the account to Anders Attorneys take it back then sell it to MBD. Who am I actually paying? Is this a hoax? They link seems bogus too. Not another cent will i pay unless ABSA resolve this matter. ABSA do not assist. They do not answer emails their agents are ill informed. Very poor management. I will have to go to an attorney unless ABSA revert back to me. Regards Daphne Maritz
53 replies
9 months ago
Vehicle Battery Purchased - Autozone - No after sales service
I bought a (new) Sabbat battery in June 2024 and have been having issues starting my car ever since. Tracker has been checked to rule out draining from battery. The company has been giving me the run around since I logged a call with them on Tuesday 29 July 2025. No after sales service! I drive a small kia picanto! I am immobile due to their lack of after sales service! Dear Sir/Madam, I am writing to formally lodge a complaint regarding a battery I purchased as new from Rock Cottage AutoZone in June 2024. From the outset, the battery presented issues. I have had to call my insurer for assistance to jump-start my vehicle every second week. Upon further investigation, the service provider has confirmed that the battery is faulty. I drive my vehicle at least once a week, and to eliminate other causes, I had my vehicle's tracker system tested twice — both times confirming that the system is not draining power from the battery. On Tuesday, 29 July 2025, I contacted Byron to arrange for the battery to be checked. I sent him a copy of the original invoice for easy reference. Byron advised that his drivers were out in Johannesburg and could only be dispatched the following day. On Wednesday, 30 July 2025, a driver was due to arrive — but despite me waiting by my vehicle from 15:22, no one entered the complex. At 16:28, I managed to speak to Byron again, and shortly thereafter your driver arrived, tested the battery, and confirmed that no charge was being generated from it. Byron then advised that he needed authorisation from his manager before replacing the battery. As of Thursday, 31 July 2025, I had still not heard back. I called Byron again at 09:55, and he assured me someone would come out — but no one arrived. I have now been left without a functioning vehicle since 29 July 2025. I live alone and have been unable to drive. This has been an extremely frustrating and disappointing experience — not only due to the faulty product but also because of the lack of follow-up and after-sales service. Frankly, I am beginning to question whether the battery I received was truly new or simply reconditioned and sold as new. I expect this matter to be urgently resolved. Kindly ensure that the battery is replaced and that I receive the service I rightfully paid for. I am in possession of all voice notes and WhatsApp communication should these be required.
53 replies
17 months ago
DISGUISTING WOOLIES DASH FOOD DELIVERY
I placed an order with Woolies Dash around 3 months ago. The order was never delivered. I contacted the call centre who advised me that my order had been cancelled because the driver attempted to call me and I never answered. The call centre would not assist me they told me I could expect a refund after 7 days. Since I have had this app on my mobile I have never been contacted by the drivers I am called by our security officers at our complex. After this bad service I thought let me attempt to order from Woolworths once again. I placed an order and one Lorenzo Montego the driver called me on wup. I was in the bathroom at the time. When I got to my phone he wup and asked me what unit number I was at. I responded. I also called him 3 times, but there was no response. I left him a voice note, but there was no response. He then responded and told me he left the complex. He gave me 1 minute and left. I called the call centre and spoke to the agent after waiting for the call center to answer two calls, which they dropped. The agent was most unhelpful and was rude. I asked to speak to the team leader eventually after being put on hold, and she answered Ashton is her name. She said I could collect my order from the store. I said I was unable to collect the order hence me using your app. She said she would call me back in 20 minutes. No call received up till now! The call centre staff are extremely rude and very unhelpful. I ordered early for supper. Once again I will have to wait for a refund in 7 days and no food stuff! Absolutely ridiculous. They have changed their system whereby drivers spoke to our security now they arrive call the client and you don't answer they are gone! What service is this actually. Disgusting! The management really need to get their act together seriously and sort out their rude staff as well! Never again!
0 replies
29 months ago
CANCELLATION OF FIBRE SERVICE VODACOM
Vodacom wants me to pay another month's notice for cancelling my fibre after giving them a full calendar months notice. They put my fibre cost up without informing me. They have messed up my account since I have been with them, their customer service is terrible, the fibre service buffers constantly. They are ineffective! They have some nerve to even consider charging me another month after I emailed them again on 5 December 2023 after receiving an email about additional cost for cancellation. I informed Vodacom on 30 November 2023 telephonically and emailed them my cancellation request. I emailed them again on 5 December 2023... What are you talking about actually? This is a full calendar months notice. There is no service after 31 December 2023. Do not attempt to extract more money from me. I called in canceled the service and backed it up with an official email notification to you. Call me if you wish to discuss anything further. Mrs Maritz Hide quoted text On Tue, 05 Dec 2023, 16:40 , <0821904@vodacom.co.za> wrote: Good day MRS DAPHNE MARITZ I trust this email finds you well Please note your Vodacom fibre service will stop as of 31 December 2023 due to cancellation request Kindly note we require a calendar month notice for cancellation, The December 2023 invoice is the final invoice generated for fibre subscription Terms and conditions https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre 105. Customers will need to inform Vodacom one (1) calendar month in advance for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination Kind Regards Clint FTTH Support Team +27 82 1904
271 replies
38 months ago
SHOCKING DISGUISTING SERVICE BY VUMATEL
See this shocking service. THIS TICKET WAS CLOSED AND I HAVE HAD NO FIBRE FOR 14 DAYS. I am absolutely mortified and dumbfounded same time, imagine. Hello Grace Please urgently call me. I have been without fibre since 09 February 2023. You closed the ticket saying my line has been restored. Daphne Maritz -------- Original message -------- From: Grace Molale <grace.molale@vumatel.co.za> Date: 2023/02/21 15:16 Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Good day Daphne I trust that you are well I tried to contact you and could not get through to you. Can you please advise if your query has been resolved? Kind Regards Grace From: Grace Molale <grace.molale@vumatel.co.za> Sent: Tuesday, February 21, 2023 6:32 AM To: Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Good morning Daphne I trust that you are well Can you please advise if you are now able to connect? Regards, Grace From: Grace Molale <grace.molale@vumatel.co.za> Sent: Tuesday, February 14, 2023 1:27 PM To: Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Good day Daphne I hope you are well Can you please advise if your query is restored as the line i back up on our end. Kind Regards Grace From: Sent: Friday, February 10, 2023 6:33 PM To: Grace Molale <grace.molale@vumatel.co.za> Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Hi On the vumatel box These lights are constant Power PON WLAN This light flashes LAN4 These light are constant on the router POWER WIFI This light flashes INTERNET Please can someone do something. Thank you -------- Original message -------- From: Grace Molale <grace.molale@vumatel.co.za> Date: 2023/02/10 17:46 (GMT+02:00) To: Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Can you please confirm what lights are showing on both devices? From: Sent: Friday, February 10, 2023 5:37 PM To: Grace Molale <grace.molale@vumatel.co.za> Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Hi Grace No internet whatsoever. Regards -------- Original message -------- From: Grace Molale <grace.molale@vumatel.co.za> Date: 2023/02/10 15:10 (GMT+02:00) To: Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Hi Daphne The line is up on my end. Can you please advise if you are now able to connect? Regards Grace From Sent: Friday, February 10, 2023 11:58 AM To: Grace Molale <grace.molale@vumatel.co.za> Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Hi Grace Unit Please call me. Thank you Daphne -------- Original message -------- From: Grace Molale <grace.molale@vumatel.co.za> Date: 2023/02/10 10:50 (GMT+02:00) Subject: Re: Vodacom: Vodacom: Service request SR230209-797648 update Good morning Daphne I trust that you are well Can you please advise what is the unit number. Kind Regards Grace Sent: Friday, February 10, 2023 7:37 AM To: Vumatel Complaints <complaints@vumatel.co.za> Subject: FW: Vodacom: Vodacom: Service request SR230209-797648 update Good day I am beyond annoyed, I have had zero fibre from yesterday 09 February 2023 until now. I am unable to work, I have logged 3 calls with Vodacom. Can you please call me urgently I find this service absolutely unacceptable. I have had problems before where some unauthorized person cancelled my fibre. If this is not resolved immediately I will again take this to the next level. Daphne Maritz 084 777 5181 -------- Original message -------- From: 0821904@vodacom.co.za Date: 2023/02/09 22:40 (GMT+02:00) To: Subject: Vodacom: Vodacom: Service request SR230209-797648 update Vodacom: Service request SR230209-797648 update SR Number SR230209-797648 Abstract FTTH Technical Support , Fibre link – Down Status Open Status Reason Opened 09-02-2023 4:56:17 PM Area FTTH Technical Support Priority Customer DAPHNE MARITZ Site 919 ZEFHANJA ROAD (ZE2106-14477) Dear Ms. MARITZ The status of your Vodacom Fibre service request has been updated: Reference Number: SR230209-797648 Customer: DAPHNE MARITZ Site: 919 ZEFHANJA ROAD (ZE2106-14477) Service Request Status: Open Service Request Opened on: 09/02/2023 16:56:17 Service Request Summary: FTTH Technical Support , Fibre link – Down Update by : If you need any assistance, please phone customer care on 082 1904, anytime of the day. Please have your reference number ready. Links: Name Self Service © 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us To manage your contact details click on: Contact Self-Service This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions Service Request,2-TICZCRF,VSFA NCIS Fibre eMail Response - SR Update Regards Grace Molale Email: Grace.Molale@vumatel.co.za Tel:0861008862 | vumatel.co.za Disclaimer The information contained in this communication from Grace.Molale@vumatel.co.za
56 replies
39 months ago
VUMATEL - ZERO SERVICE TO CUSTOMERS!!!!!!!!!
My fibre has been down since Thursday 09 February 2022. I logged a trouble ticket with Vodacom. My fibre is still down. I am unable to work or operate without fibre. I have called Vodacom numerous times and they tell me the same story, we are waiting for Vumatel Technician to contact us with a date and time to attend to your fibre query. No one has called me from Vumatel, there is zero contact information on the site and I am waiting at home with absolutely no resolution. What type of service does this company offer? They are incompetent and have little respect for customer service. Would the person who has some authority please attend to my urgent request to get my fibre up and running. I am unable to work. Absolutely disgusted!
56 replies
39 months ago
Poor Shocking Service Untrained Inadequate Staff
Good day I need someone senior to contact me immediately. My internet went down yesterday 9 February 2023 at 12.00 midday. I logged a call with your offices. I have called Vodacom 4 times. I spoke Nolwazi this afternoon who told me that she noticed I was not getting the correct internet speed and that she would rectify this. She did not tell me that by doing this I would have to sign a new quotation. Another delay! She put me through to the Technical Department and I spoke to Tandla who said she would send me the quote via email. I never receive the quote I gave her 2 email addresses. When she sent it from her personal email I received it and noticed that the contact number to receive the pin activation was an incorrect number, not my cellphone number. I told her this. She kept me holding for a long time and told me no one at Vodacom is willing to assist because it is not their order. She said I must print out the quote and sign it. I told her I could not as I don't have internet. She said I'm must get in my car and go and print the quote out. I told her I will not. She then told me well I cannot help you. I asked to speak to the Director she told me I cannot give you that information. I told her put me back to Nolwazi she said she could not. Why am I being inconvenienced this way since you cut my fibre? I need my fibre on immediately i cannot work. This experience has been the worst I have received. The second time I have had such a bad experience with your establishment. No one knows what is going on there. They cut the fibre when they feel like it. They cannot even get the basics right. My mobile number is wrong whose fault is that? See attached screen shot! Please can someone with authority call me. I have zero internet and nothing is being done about it. Totally and utterly disguisted how dare you! The last time someone decided to cancel my fibre with a bulk cancellation and I had such a lot of trouble trying to get my fibre up and running. DD Maritz
168 replies
47 months ago
FIBRE CANCELLED WITHOUT MY INSTRUCTION!!!!!!!!!!
Yesterday 23 May 2022 my fibre was canceled by Vomatel/Vodacom. I requested a full investigation on who took it upon themselves to cancel my fibre. I lost 8 hours of work, I could not make a call, I could not scan, email or print due to some uncouth person that took it upon themself to cancel my fibre. My question is if I had a beef with my neighbour I am assuming they can call in on my behalf and cancel my fibre as the employee(s) did nothing to secure my identity. We share one provide at this complex and therefore I can only assume that anyone who has details of a complex number can call in and cancel the fibre of whoever they want. Is this the way it is? My emails to Vodacom's Vhutsilo Mokwena went unanswered. The staff member I spoke to one Tendisa was short with me and dismissed me before I hung the call up. I demand a full investigation around who cancelled my fibre, under who's instruction was my fibre cancelled with the bulk cancellation. Absolutely disgusting service! It has been out for 8 hours now. How dare you!!!! I have a business to run. I want this restored immediately and I want the person who canceled this to provide me with details of who exactly gave them the permission. I will take this matter to the top I will not be fobbed off I demand answers.
670 replies
58 months ago
VOOMATEL/VODACOM FIBRE
STILL NO FIBRE, SPOKEN TO ZANELE AND CANDY FROM VODACOM. ZANELE PROMISED TO GET BACK TO ME, NOT A WORD! VOOMATEL HAS NO "CUSTOMER" CONTACT NUMBER. THEY HAVE CANCELLED MY FIBRE ORDER TWICE. CANDICE HAD TGE INCORRECT ADDRESS. I EMAIL THE CEO OF VODACOM ON FRIDAY 3. NOTHING CONSTRUCTIVE HAS COME OUT OF IT. SUCH SHOCKING SERVICE. ITS DISGRACEFUL! WHO CARES I HAVE SPENT RXX ON DATA. DONT ATTEMPT TO CALL VODACOM FIBRE THE PEOPLE YOU SPEAK TO DO NOT GIVE A DAMN ABOUT YOUR RELOCATION REQUEST DONE ON 31 MAY!!!!!!
53 replies
58 months ago
DISGUISTING SERVICE FROM VODACOM/VOOMATEL
Have fibre with Vodacom, put my relocation request in on 31 May 2021. Moved to my new home and have been following up with Vodacom since before my move. I am still not connected to home fibre. Vodacom blames Voomatel, the people at Voomatel do not have a customer service and have delayed my fibre connection installation. End result I have no fibre and have to pay for data, this is extra costs incurred. I have contacted so many people at Vodacom and still have received no assistance. I find this service absolutely shocking! The matter has been escalated with still no resolve. How do these people operate? They say business is tight yet they don't give a damn about customer service. I got through to this person who was good enough to try and resolve Voomatel/Vodacom's bad service Angelika Petzer Active Fibre Networking | Professional Services | Fibre Services | Hosting and Internet Services | School IT Management 11th Floor | Metal Box | 25 Owl Street | Braamfontein Werf | Johannesburg | Daphne 0847775181
53 replies
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5 Star
0 (0%)
4 Star
1 (5.2631578947368425%)
3 Star
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2 Star
0 (0%)
1 Star
18 (94.73684210526316%)