Taken a loss without even being close to my Stop Loss

I just started trading with this broker and already experienced bad service. I was in a trade and the trend was not even near my stop loss and then the broker took me out on the stop loss. This was not even close to slippage... This was clearly day light *******. I tried contacting the service, but no luck getting through to them and the WhatsApp AI is also no help at all. This is a waste of money broker.