Unfair practice, where's batho pele?

I'm very disappointed with the way Avalon Cemetery is operating, they make our lives difficult by requesting us to provide the day month and year of the deceased so that they can help you with the grave number. This is an awkward situation for many of us who rely on on the months and years to get the grave number from cemetery officials. The person or people who came with this idea he or she must come to their senses so we can easily find the grave numbers of our beloved ones.