Wikideal not honoured

I received a Wikideal voucher as a gift for a Spa experience at Avara Wellness Spa. The fine print stated that the deal was not valid on public holidays and would expire on 31 January 2018. I called during the first week of December 2017 to book an appointment only to be told that they were not booking Wikideals during the 'holidays' as they were servicing their inhouse clients. When I asked when they would be taking Wikideal bookings I was told that they were not sure, "maybe the middle of January". They reneged on their responsibilites in term of this deal after they already had their money. I reported them to Wikideals who charged me an admin fee to make sure that the voucher had not be redeemed and gave me no feedback on the outcome of their investigation into this matter. I await my refund from Wikideals.