AvaTrade Customer Care
Verified Business
|1|5 Reviews (last 12 months)|Responds in 138h 25m
AvaTrade Customer Care
Verified Business
|1
5 Reviews (last 12 months)
Responds in 138h 25m
Performance(last 12 months):
Ranked In Financial Services
#178Reply Time
138h 25mReplied to 60% of negative reviews
Reply time on negative reviews: 138h 25m
Ranking
#178
in Financial Services
Reply Time
138h 25m
Replied to 60% of negative reviews
Reply time on negative reviews: 138h 25m
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Saien P
1 reviews | Active since May 2026
27 May 2026, 16:11
Review of AvaTrade – Withdrawal Experience
My experience with AvaTrade regarding withdrawals has been extremely frustrating and disappointing. I initiated a withdrawal and was required to use a bank transfer, which took approximately 16 working days to reflect in my account. This process was far longer than expected and also required me to follow up with my bank and go through additional verification steps to finally receive the funds. After this, I was advised that the only alternative withdrawal method available was Neteller. However, I was not clearly informed upfront about the high fees associated with Neteller withdrawals, which amount to approximately 7.5% when transferring funds to a bank account. On a large withdrawal, this resulted in a significant and unexpected deduction. Overall, I feel that the withdrawal process lacks transparency, especially regarding timelines and fees. The limited options and high charges made it difficult to access my own funds efficiently. I hope AvaTrade improves its communication around withdrawal methods, processing times, and associated costs so that clients can make fully informed decisions before investing.
Helpful (0)
|Replies (0)SP
Saien P
1 reviews | Active since May 2026
27 May 2026, 16:11
Review of AvaTrade – Withdrawal Experience
My experience with AvaTrade regarding withdrawals has been extremely frustrating and disappointing. I initiated a withdrawal and was required to use a bank transfer, which took approximately 16 working days to reflect in my account. This process was far longer than expected and also required me to follow up with my bank and go through additional verification steps to finally receive the funds. After this, I was advised that the only alternative withdrawal method available was Neteller. However, I was not clearly informed upfront about the high fees associated with Neteller withdrawals, which amount to approximately 7.5% when transferring funds to a bank account. On a large withdrawal, this resulted in a significant and unexpected deduction. Overall, I feel that the withdrawal process lacks transparency, especially regarding timelines and fees. The limited options and high charges made it difficult to access my own funds efficiently. I hope AvaTrade improves its communication around withdrawal methods, processing times, and associated costs so that clients can make fully informed decisions before investing.
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Replies (0)SS
Shreya S
1 reviews | Active since May 2025
18 May 2026, 13:58
Daniel is horrible
I agree with Thando below, Daniel just called me and was forcing me to get started when I just downloaded the app two hours ago. He asked me what’s stopping me, and I said finances. He said well when do I think I’ll have 1k ready by? I told him these are very intrusive unprofessional questions to be asking someone who just downloaded the app. He then said if that’s the case, trading isn’t for me and hung up. As a marketer, Please fire him.
Helpful (0)
|Replies (0)SS
Shreya S
1 reviews | Active since May 2025
18 May 2026, 13:58
Daniel is horrible
I agree with Thando below, Daniel just called me and was forcing me to get started when I just downloaded the app two hours ago. He asked me what’s stopping me, and I said finances. He said well when do I think I’ll have 1k ready by? I told him these are very intrusive unprofessional questions to be asking someone who just downloaded the app. He then said if that’s the case, trading isn’t for me and hung up. As a marketer, Please fire him.
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Replies (0)TA
DR
Derick R
1 reviews | Active since Nov 2022
28 Oct 2025, 10:54
Extremely rude customer care
Signed up for avatrade about 2 weeks ago and they called me to find out what I will be doing and so forth .. I asked him if they are going to continue calling me, he said no … Just got a call from Avatrade and the same guy speaks to me because there is no activity on my app because I haven’t done anything yet , i told him , i will use it sometime but now now, just downloaded the app to see whats happening and how it is … I asked him to stop calling me and as I was busy talking, he hung up in my ears , EXTREMELY rude …
Helpful (0)
|Replies (1)DR
Derick R
1 reviews | Active since Nov 2022
28 Oct 2025, 10:54
Extremely rude customer care
Signed up for avatrade about 2 weeks ago and they called me to find out what I will be doing and so forth .. I asked him if they are going to continue calling me, he said no … Just got a call from Avatrade and the same guy speaks to me because there is no activity on my app because I haven’t done anything yet , i told him , i will use it sometime but now now, just downloaded the app to see whats happening and how it is … I asked him to stop calling me and as I was busy talking, he hung up in my ears , EXTREMELY rude …
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Replies (1)PS
Paul S
1 reviews | Active since Aug 2025
29 Aug 2025, 11:52
Dont send them money.
I deposited money using their payment app on their site , its been 5 days and my deposit is still not reflecting. having sent them my bank statement 3 times now and still no one can come back to me. It has gone off my bank account so now its theirs and I have no claim to it. All my KYC docs are in place my account verified etc. I would avoid using them as a broker they ***** your money ! I have and still use other brokers and never had this problem.
Helpful (0)
|Replies (1)PS
Paul S
1 reviews | Active since Aug 2025
29 Aug 2025, 11:52
Dont send them money.
I deposited money using their payment app on their site , its been 5 days and my deposit is still not reflecting. having sent them my bank statement 3 times now and still no one can come back to me. It has gone off my bank account so now its theirs and I have no claim to it. All my KYC docs are in place my account verified etc. I would avoid using them as a broker they ***** your money ! I have and still use other brokers and never had this problem.
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Replies (1)