AvaTrade Customer Care
Verified Business
AvaTrade Customer Care
Verified Business
11 Reviews (last 12 months)
Responds in 617 hours 36 min
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
617h 36mReply Time
-100 NPSUnlikely
Replied to 44% of negative reviews
Reply time on negative reviews: 307 hours 42 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
617h 36m
NPS Score
-100
Recommended: Unlikely
Replied to 44% of negative reviews
Reply time on negative reviews: 307 hours 42 min
Review Distribution
1.5|11 Reviews
May '25 - Apr '26
5(9.1%)
4(0%)
3(9.1%)
2(0%)
1(81.8%)
5(9.1%)
4(0%)
3(9.1%)
2(0%)
1(81.8%)
Frequently Asked Questions About AvaTrade Customer Care
AvaTrade Customer Care has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 44% of negative reviews, typically within 307 hours 42 min. Hellopeter has tracked AvaTrade Customer Care across 113 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGA
Graeme A
1 reviews | Active since Jan 2020
12 Feb 2026, 18:22
Unconcerned about *****.
This crowd is being used often by ****mers cos they make it easy. You cannot easily report ***** to this company if you dont have an account. If they respond its always a standard "just for the hell of it" response. I will not use Avatrade. I dont trust their employees. Cos how does ****mers get such detailed info to share?
Helpful (0)
|Replies (0)GA
Graeme A
1 reviews | Active since Jan 2020
12 Feb 2026, 18:22
Unconcerned about *****.
This crowd is being used often by ****mers cos they make it easy. You cannot easily report ***** to this company if you dont have an account. If they respond its always a standard "just for the hell of it" response. I will not use Avatrade. I dont trust their employees. Cos how does ****mers get such detailed info to share?
0
Replies (0)TA
FG
Fred G
1 reviews | Active since Jan 2020
1 Nov 2025, 21:39
I was in a confusing and stressful situation with no idea how to fix things on my own
I was in a confusing and stressful situation with no idea how to fix things on my own. While searching online for a reliable solution, I came across autoassetsrecovery@g ma i l. c o m, mentioned by many satisfied clients. I decided to contact them, and their professionalism was evident from the start. They rep**** promptly, communicated with clarity, and showed genuine concern for my circumstances. The team took their time to understand every detail before providing guidance, which made me feel supported and confident that my issue was finally in capable hands.
Helpful (0)
|Replies (0)FG
Fred G
1 reviews | Active since Jan 2020
1 Nov 2025, 21:39
I was in a confusing and stressful situation with no idea how to fix things on my own
I was in a confusing and stressful situation with no idea how to fix things on my own. While searching online for a reliable solution, I came across autoassetsrecovery@g ma i l. c o m, mentioned by many satisfied clients. I decided to contact them, and their professionalism was evident from the start. They rep**** promptly, communicated with clarity, and showed genuine concern for my circumstances. The team took their time to understand every detail before providing guidance, which made me feel supported and confident that my issue was finally in capable hands.
0
Replies (0)DR
Derick R
1 reviews | Active since Jan 2020
28 Oct 2025, 08:54
Extremely rude customer care
Signed up for avatrade about 2 weeks ago and they called me to find out what I will be doing and so forth .. I asked him if they are going to continue calling me, he said no … Just got a call from Avatrade and the same guy speaks to me because there is no activity on my app because I haven’t done anything yet , i told him , i will use it sometime but now now, just downloaded the app to see whats happening and how it is … I asked him to stop calling me and as I was busy talking, he hung up in my ears , EXTREMELY rude …
Helpful (0)
|Replies (0)DR
Derick R
1 reviews | Active since Jan 2020
28 Oct 2025, 08:54
Extremely rude customer care
Signed up for avatrade about 2 weeks ago and they called me to find out what I will be doing and so forth .. I asked him if they are going to continue calling me, he said no … Just got a call from Avatrade and the same guy speaks to me because there is no activity on my app because I haven’t done anything yet , i told him , i will use it sometime but now now, just downloaded the app to see whats happening and how it is … I asked him to stop calling me and as I was busy talking, he hung up in my ears , EXTREMELY rude …
0
Replies (0)lJ
luis J
1 reviews | Active since Jan 2020
24 Sept 2025, 17:40
Grateful for the professional support I received in recovering my lost funds
I struggled for weeks with withdrawal issues on a trading platform and thought my funds were gone forever. Alpha Recovery Firm stepped in, guided me through the process, and helped me recover my money. Their professionalism gave me peace of mind. Email ➝ alpharecoveryfirm @ gmail . com WhatsApp ➝ +1 › 912 › 802 › 9426
Helpful (0)
|Replies (0)lJ
luis J
1 reviews | Active since Jan 2020
24 Sept 2025, 17:40
Grateful for the professional support I received in recovering my lost funds
I struggled for weeks with withdrawal issues on a trading platform and thought my funds were gone forever. Alpha Recovery Firm stepped in, guided me through the process, and helped me recover my money. Their professionalism gave me peace of mind. Email ➝ alpharecoveryfirm @ gmail . com WhatsApp ➝ +1 › 912 › 802 › 9426
0
Replies (0)VJ
Veronika J
1 reviews | Active since Jan 2020
19 Sept 2025, 21:30
I invested with them...
I invested with them and couldn't make withdrawals until NETTRACEPROnet guided me through withdrawal process
Helpful (0)
|Replies (0)VJ
Veronika J
1 reviews | Active since Jan 2020
19 Sept 2025, 21:30
I invested with them...
I invested with them and couldn't make withdrawals until NETTRACEPROnet guided me through withdrawal process
0
Replies (0)PS
Paul S
1 reviews | Active since Jan 2020
29 Aug 2025, 09:52
Dont send them money.
I deposited money using their payment app on their site , its been 5 days and my deposit is still not reflecting. having sent them my bank statement 3 times now and still no one can come back to me. It has gone off my bank account so now its theirs and I have no claim to it. All my KYC docs are in place my account verified etc. I would avoid using them as a broker they ***** your money ! I have and still use other brokers and never had this problem.
Helpful (0)
|Replies (0)PS
Paul S
1 reviews | Active since Jan 2020
29 Aug 2025, 09:52
Dont send them money.
I deposited money using their payment app on their site , its been 5 days and my deposit is still not reflecting. having sent them my bank statement 3 times now and still no one can come back to me. It has gone off my bank account so now its theirs and I have no claim to it. All my KYC docs are in place my account verified etc. I would avoid using them as a broker they ***** your money ! I have and still use other brokers and never had this problem.
0
Replies (0)JA-S
Justin Anker - Simmons
1 reviews | Active since Jan 2020
9 Jul 2025, 14:48
DO NOT TOUCH AVATRADE
I have no choice but to give 1 star. I would give minus 20 stars if i could!!! They have made withdrawing my money dam near impossible!!! They tell me draw funds into an account, i try to initiate a withdrawal into that account, only to be told that is the wrong account!!!! Last time i tried to withdraw funds, it looked like it was going through, 12 working days later, i contact them to find out what is going on, they simply cancel the withdrawal, and say wrong account details!!!!!! They have been an absolute nightmare!!! I have contractors to pay, interest to pay and they keep F##KING me around non stop!!!! I made FORMAL REQUESTS for information regarding my account, and they refuse to do as asked!!! Which as i understand it breaks the regulations of a registered FSP, plus they certainly DO NOT have the clients best interests in mind!!! Which as i understand it is also AGAINST the regulations of an FSP!!!! Plus by not adhering to a FORMAL REQUEST for information they have also broken FAIS act!!! And as i understand it, this should lose them their FSP license as well as they should be liable for massive fines!!!! And as i will be reporting them to the FCSA and the Central bank of Ireland, you may want to get your funds out ASAP!!!!!
Helpful (0)
|Replies (0)JA-S
Justin Anker - Simmons
1 reviews | Active since Jan 2020
9 Jul 2025, 14:48
DO NOT TOUCH AVATRADE
I have no choice but to give 1 star. I would give minus 20 stars if i could!!! They have made withdrawing my money dam near impossible!!! They tell me draw funds into an account, i try to initiate a withdrawal into that account, only to be told that is the wrong account!!!! Last time i tried to withdraw funds, it looked like it was going through, 12 working days later, i contact them to find out what is going on, they simply cancel the withdrawal, and say wrong account details!!!!!! They have been an absolute nightmare!!! I have contractors to pay, interest to pay and they keep F##KING me around non stop!!!! I made FORMAL REQUESTS for information regarding my account, and they refuse to do as asked!!! Which as i understand it breaks the regulations of a registered FSP, plus they certainly DO NOT have the clients best interests in mind!!! Which as i understand it is also AGAINST the regulations of an FSP!!!! Plus by not adhering to a FORMAL REQUEST for information they have also broken FAIS act!!! And as i understand it, this should lose them their FSP license as well as they should be liable for massive fines!!!! And as i will be reporting them to the FCSA and the Central bank of Ireland, you may want to get your funds out ASAP!!!!!
0
Replies (0)