AvaTrade Customer Care
2.8|113 reviews
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Paul S
1 reviews | Active since Member
29 Aug 2025, 09:52
Dont send them money.
I deposited money using their payment app on their site , its been 5 days and my deposit is still not reflecting. having sent them my bank statement 3 times now and still no one can come back to me. It has gone off my bank account so now its theirs and I have no claim to it. All my KYC docs are in place my account verified etc. I would avoid using them as a broker they ***** your money ! I have and still use other brokers and never had this problem.
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Replies (53)AvaTrade Customer Care's replyOfficial
02 Sept 2025, 13:14 Dear Paul, We believe we have identified a registration within our system based on the username provided here. We wish to highlight that the chosen deposit method can take up to 5 business days to be credited, this information is also provided on the deposit page. Once the payment provider approved the transaction, the funds were credited to your trading account.Our team will be reaching out to you directly via ticket # 1802551. Please feel free to contact us at cs@avatrade.com if you have any questions.Warm regards,
The AvaTrade Team
The AvaTrade Team
Best regards,
AvaTrade Customer Care's reply02 Sept 2025, 13:14
Official
Dear Paul, We believe we have identified a registration within our system based on the username provided here. We wish to highlight that the chosen deposit method can take up to 5 business days to be credited, this information is also provided on the deposit page. Once the payment provider approved the transaction, the funds were credited to your trading account.Our team will be reaching out to you directly via ticket # 1802551. Please feel free to contact us at cs@avatrade.com if you have any questions.Warm regards,
The AvaTrade Team
The AvaTrade Team
Best regards,