Selling faulty product with no feedback.

I purchased the standard in-ground pet fence on 11 Dec 2017. According to the website, the fence would have been delivered within 7 days. Though, I only recieved it on the 15 Jan 2018 - more than 30 days later.

We did a variety of google searches before purchasing, but due vague info on the webpage we did not get alot of info. After delivery we googled the W-277 model and found horrible reviews. (It is made in China and the manufacturer is more elusive than the people at AVG Pets).

Immediately upon delivery I realized the product would not work for my small yard (2-3m on both sides of the wire turns out to be a no-go zone) or my small dog (8 kg) since the receiver is too bulky. I tried multiple times to contact them in order to return the product. Though, it was impossible to find any contact info. The only communication method available was the online mail-service. Though nobody answered any queries sent to the server. No alternative email address or phone number is available. On the delivery note there was an address for a house in Cape Town and a bogus phone number to “Jen”. This phone number always goes directly to voice mail with no reaction to voicemails.

Today, 27 Jan 2018, I gave up and decided to install the fence and see if I can “make it work” by manipulating the wire height to allow my dogs at least some of the yard. Only to discover that this piece of rubbish does not work at all. It does not have a warning-beep, just the static correction. I tried it on myself before using it on the dogs and believe me, the collers has a very nasty kick to it. On top of that the field width does not remain constant! There is no way that you can teach your dogs where the supposed boundry is if it keeps changing.

This is a poorly made product, sold by people that dont care or worry if you get useless or faulty product. Not even to mention the well being of your beloved pet.

Dont buy from them rather buy the PetSafe range at Gadget Shop as it is much better built and at least you can take it back if it fails.