Disappointed

My ID number was used by an individual to open an account and the account has now landed in areas. I have no knowledge of this account and now it has cost me to lose a potential job and a home loan application I was busy with because I have now been handed over to debt collectors. I have sent the ***** department for Avon emails, affidavits, ID copies and all other documents they requested. I was informed that the matter would be handled and I would get a clearance but till today I have no feedback from them, I have debt collectors calling me and hassling me about an account I have no ownership of. I am sick and tired of this I need you guys to please assist with the matter.