Avon Justine
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Avon Justine is experiencing severe systemic failures across virtually every dimension of its customer experience. Fraudulent accounts opened using customers' identities without consent represent a dominant and alarming pattern. Delivery failures, unresponsive support channels, and refused or endlessly delayed refunds compound the picture. Product quality receives occasional praise, but the overall service ecosystem is deeply broken.
Top Strengths:
- •Product Quality & Value: A small number of customers praise product quality, affordability, and expanding retail availability through Dis-Chem. Loyal users recommend specific product lines like fragrances and skincare, though rising prices and declining quality in certain items are noted.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Fashion & Clothing
18 hours 47 minutesAverage Time To Reply
-88 NPSRecommended: Unlikely
Replied to 25% of negative reviews
Typically takes less than 16 hours 21 min to reply
TrustIndex
0
Score
Ranking
#13
in Fashion & Clothing
Avg Reply
18 hours 47 minutes
NPS Score
-88
Recommended: Unlikely
Replied to 25% of negative reviews
Typically takes less than 16 hours 21 min to reply
Review Distribution
1.3|65 Reviews
May '25 - Apr '26
5(7.6%)
4(1.9%)
3(1.9%)
2(0%)
1(88.7%)
5(7.6%)
4(1.9%)
3(1.9%)
2(0%)
1(88.7%)
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
BG
Busisiwe G
1 reviews | Active since Jan 2020
4 Mar 2026, 13:36
Disappointed
My ID number was used by an individual to open an account and the account has now landed in areas. I have no knowledge of this account and now it has cost me to lose a potential job and a home loan application I was busy with because I have now been handed over to debt collectors. I have sent the ***** department for Avon emails, affidavits, ID copies and all other documents they requested. I was informed that the matter would be handled and I would get a clearance but till today I have no feedback from them, I have debt collectors calling me and hassling me about an account I have no ownership of. I am sick and tired of this I need you guys to please assist with the matter.
Helpful (0)
|Replies (0)BG
Busisiwe G
1 reviews | Active since Jan 2020
4 Mar 2026, 13:36
Disappointed
My ID number was used by an individual to open an account and the account has now landed in areas. I have no knowledge of this account and now it has cost me to lose a potential job and a home loan application I was busy with because I have now been handed over to debt collectors. I have sent the ***** department for Avon emails, affidavits, ID copies and all other documents they requested. I was informed that the matter would be handled and I would get a clearance but till today I have no feedback from them, I have debt collectors calling me and hassling me about an account I have no ownership of. I am sick and tired of this I need you guys to please assist with the matter.
0
Replies (0)KR
Kedibone R
1 reviews | Active since Jan 2020
25 Feb 2026, 10:00
Order kept on hold
I placed an order on 16.02.2026 and paid upfront . Avon is not realizing my order confirming that my account is inactive . I followed up with the area manager on 19.02.2026 and was told it will take 72 hours to be resolved and to release my order . Today is the 25th and still not resolved . What I need now is to be refunded or my order to be released. Avon service is vey poor and pathetic
Helpful (0)
|Replies (0)KR
Kedibone R
1 reviews | Active since Jan 2020
25 Feb 2026, 10:00
Order kept on hold
I placed an order on 16.02.2026 and paid upfront . Avon is not realizing my order confirming that my account is inactive . I followed up with the area manager on 19.02.2026 and was told it will take 72 hours to be resolved and to release my order . Today is the 25th and still not resolved . What I need now is to be refunded or my order to be released. Avon service is vey poor and pathetic
0
Replies (0)GD
KR
Kedibone R
1 reviews | Active since Jan 2020
19 Feb 2026, 05:34
Order kept and not released
I placed an order and already paid upfront , avon is not realizing my order . When I call the customer care line I was referred to a collection company and was not assisted . The lady at the collection dept confirm that they can't see anything on their side as their system is off but payment is reflecting on my avon app and avon also confirm receipt of my payment. What I need is just to be REFUNDED or my order to be delivered .
Helpful (0)
|Replies (0)KR
Kedibone R
1 reviews | Active since Jan 2020
19 Feb 2026, 05:34
Order kept and not released
I placed an order and already paid upfront , avon is not realizing my order . When I call the customer care line I was referred to a collection company and was not assisted . The lady at the collection dept confirm that they can't see anything on their side as their system is off but payment is reflecting on my avon app and avon also confirm receipt of my payment. What I need is just to be REFUNDED or my order to be delivered .
0
Replies (0)AvdM
Amandi van der Mescht
1 reviews | Active since Jan 2020
11 Feb 2026, 09:19
AVON can not deliver in JHB anymore
After years of ordering Avon online suddenly this year Benoni, a city in Ekurhuleni, is out of delivery area. If you select a PAXI pick-up point, they return your order, 2 weeks after receiving your money, because their scanning system was offline... They will refund me the R2200 someday... Try contacting them, every single book, website, email has different contact details, most of them not working... Worst service I have ever seen and that after everything WAS WORKING great until Dec 2025...
Helpful (0)
|Replies (0)AvdM
Amandi van der Mescht
1 reviews | Active since Jan 2020
11 Feb 2026, 09:19
AVON can not deliver in JHB anymore
After years of ordering Avon online suddenly this year Benoni, a city in Ekurhuleni, is out of delivery area. If you select a PAXI pick-up point, they return your order, 2 weeks after receiving your money, because their scanning system was offline... They will refund me the R2200 someday... Try contacting them, every single book, website, email has different contact details, most of them not working... Worst service I have ever seen and that after everything WAS WORKING great until Dec 2025...
0
Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
8 Feb 2026, 06:11
Defective Product and Poor Customer Service -Demand for Refusal and Resolution
I'm writing to report a disappointing experience with a bag I purchased from an Avon representative in October. After using it once, I discovered a quality issue. Despite my efforts to resolve this, I've been met with resistance. - I contacted the rep, who claimed Avon wouldn't replace or refund the product. - I reached out to Avon, and you instructed me to give the complaint form to the rep, which she's refused to complete. - She's now blocked me, leaving me no choice but to escalate this further. I demand a full refund for the defective product, which I didn't contribute to. I'm tired of the back-and-forth emails and poor service.
Helpful (0)
|Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
8 Feb 2026, 06:11
Defective Product and Poor Customer Service -Demand for Refusal and Resolution
I'm writing to report a disappointing experience with a bag I purchased from an Avon representative in October. After using it once, I discovered a quality issue. Despite my efforts to resolve this, I've been met with resistance. - I contacted the rep, who claimed Avon wouldn't replace or refund the product. - I reached out to Avon, and you instructed me to give the complaint form to the rep, which she's refused to complete. - She's now blocked me, leaving me no choice but to escalate this further. I demand a full refund for the defective product, which I didn't contribute to. I'm tired of the back-and-forth emails and poor service.
0
Replies (0)AN