CM
Charmaine M
Active since Nov 2018
37
Reviews
0
Industries
Reviews
37 reviews2 months ago
dropping calls inbound
Hollard sent me a text that my policy has ended payment was done on the 31st of Jan-today i have tried to call them for the last 1 hour when my call is close on the que they dropp the call-i spoke to an agent who kept me over 20 min on hold i tried to call again and still they dropping calls,
159 replies
3 months ago
Negative balance after card fee debited
I went to FNB to downgrade my cheque acc to savings account due to financial crisis- FNB normally collect la card monthly fee last day of the month - to my surprise my account is sitting on -R90 because they debited R100 monthly account feee there is R15 of service fee for what I don’t know. Number 1 I don’t get paid on the 20th and I have never - what gives FNB any right to go into my account and start debiting - no one said anything about dates changing. As a results I am not happy with FNB and they better fix this mess - where is card fee charged in the middle of the month and no consultant advised there will be a card fee debited during the month. I refuse to pay FNB that is why I will be moving to another bank after 14 years of being with them.
56 replies
3 months ago
No Sign of delivery please credit all my orders // 114463118
No sign of delivery its been weeks now waiting for my orders for Jan, customers are angry and already got paid. I cant get hold of Skynet order is sitting with them, I reached out to Avon but no efforts on resolving the issue. I want avon to credit everything I have ordered since well I havent received the orders they must deal with Skynet-I will place new orders in Feb,
56 replies
7 months ago
I want my R450 refund
I didn’t received my refund still and no one to assist from the 1st of Sept rain took R450 from my bank account without my knowledge- I have been asking for refund since then- they said they refunded me I don’t have money in my bank account- I even asked if I should send the statement- I have many references for this issues- come month end they going to debit me full amount while the owe me - I asked them to use it for credit but my statement doesnt show credit - they claim on the 04 sept refund was done - I don’t have that R450 - I don’t know if it’s a **** they did or what I don’t know - also their sms said our accounts are up to date we should not worry didn’t say anything about refund
106 replies
7 months ago
R450 refund
R450 taken from my account still no refund and this happened from the 1st of Sept - I asked rain to use the money as credit but my statement shows as refund and money not in my account - I feel that I have been ****med and now they will debit me full amount again my month end while they have my R450
106 replies
9 months ago
Harassing me
Nu debt has been harassing me for years now calling me for a debt that is not mine- I told them million times it’s a wrong number but no- now I am receiving Sma’s of payment arrangements on Vodacom account - I don’t even have Vodacom to start with - I gave them the number of the person they looking for but still they calling me - I don’t know what to do now
0 replies
11 months ago
Item collection
From last week Tuesday i asked they send a driver to come pick up some avon products and provided address and for them to adjust invoice-but when making a follow up i am dealing with auto replies now and then-why cant they allocate a credit control to assis***** tiring-worse i cant even update my address -i cant even get hold of them on the phone-poor services
58 replies
11 months ago
Funeral change payment method
I called today FNB today asking them to change my payment method for Funeral policy to cash from June as I am going on maternity leave and there will be loss of income-instead the consulatant told me that its impossible and even when I pay cash they will still debit my account and i aksed who should be liable for the arrears that they will create -i have has the policy for so many years now bt when I am faced with a challenge they refusing its more that they are forcing me to have a mere funeral policy on debit order while i have a home loan with them and they not even debiting my account- I even asked if I should change my banker to a different one because they not being accommodative to me after banking with them for 13 years - why should i be forced to pay via debit order while i wont have income in my account-FNB is very unreasonable and not thinking about their customers
58 replies
16 months ago
Bad customer service over pap
on the 1st Jan i went to KFC did a self service at KIOKS, ordered 2* streetwise 3 pap- there was no KFC staff t KIOSK -my order was 1986 -it took long for the order to be called I decided to go to the front-the last says to me there is no pap, i asked if I didnt come what was going to happen - she never responded and instead gave other people attention-went back like literally had to raise my voice so I can get her attention- as a customer service personell she never even gave me option that they have - she said to be I will wait for pap to be cooked- basically i had to wait for 1 hour + for pap to get ready- worse she didnt have a tag- manager came and asked her to apologize she did not even bother - not sure why do we have such people to serve customers
0 replies
16 months ago
Mpho Monopolo great consultant
I would like to give great thanks to Mpho Monopolo from Avon, they have been very good at resolving my issues rom October- I even got the apology gift-we need consultant like him/her- as much as its hard to get hold of Avon contact centre-I need help with delivery yesterday, sent him/her an email and never hesitated responded to be and my box was delivered and also went to an extend of calling me- I am grateful to have a consultant like you - keep up the good work.
56 replies
Review Distribution
5 Star
2 (5.405405405405405%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
35 (94.5945945945946%)