CM
Charmaine M
Active since Nov 2018
40
Reviews
0
Industries
Reviews
40 reviews4 weeks ago
Cancellation to poor service
I have been asking for assistance from Webafrica from the 11 May without any luck after receiving an sms saying that they tried to debit me the pro rata which I was not even made aware of after the R249, they went 2 times into my account causing a negative impact which I had to be liable for the charges-I spoke to the folllowing agents Phumeza M, Vuyiswa R, Aqeelah L who was very unprofessional with me and my last straw was that I am going to ombudsman, today I spoke to Sasha-Lee F and transferred me to Lauren-Lee M , all this agents I had to explain same thing over and over again. Aqeelah L gave me prorata amount from the 06-15th May of R118.8 as I advsied her that I wont pay for the full month on which service was suspended while I have bill queries - i received an email from Maria Teleka and cc Tahabiet Johnson I responded in the morning but no response. I have been asking for cancellation for some time now and it seems no one is willing to assist me
1 reply
1 month ago
Non contactable agents
Avon is really frustrating because I cant even get hold of them over the phone-the Anele on whatsapp cant even help with what I need-i need help with deleting ny current order because its held in credit and i want to increase it even if I can add orders it will be on new invoice not the open one -system should be user friendly that we can delete orders .
0 replies
1 month ago
debited without autho
I just recently joined webafrica but not happy with the services-they have been going into my account and causing - for ,me no one told me about the prorata the amount is suppose to be debited month end -they must come and take their device -they dropping calls -very unprofessional
3 replies
1 month ago
Debited without my consent
I recently contacted Vuma and I was advised that R250 needs to paid before installation and I did that - to my surprise I was debited R350 which caused a negative impact on my account - I don’t know who gave them permission to go into my account whereas I had agreed to be debited month end - funny how I can’t even get hold of them anymore since the day of registration- poor poor service
0 replies
3 months ago
dropping calls inbound
Hollard sent me a text that my policy has ended payment was done on the 31st of Jan-today i have tried to call them for the last 1 hour when my call is close on the que they dropp the call-i spoke to an agent who kept me over 20 min on hold i tried to call again and still they dropping calls,
3 replies
4 months ago
Negative balance after card fee debited
I went to FNB to downgrade my cheque acc to savings account due to financial crisis- FNB normally collect la card monthly fee last day of the month - to my surprise my account is sitting on -R90 because they debited R100 monthly account feee there is R15 of service fee for what I don’t know. Number 1 I don’t get paid on the 20th and I have never - what gives FNB any right to go into my account and start debiting - no one said anything about dates changing. As a results I am not happy with FNB and they better fix this mess - where is card fee charged in the middle of the month and no consultant advised there will be a card fee debited during the month. I refuse to pay FNB that is why I will be moving to another bank after 14 years of being with them.
1 reply
4 months ago
No Sign of delivery please credit all my orders // 114463118
No sign of delivery its been weeks now waiting for my orders for Jan, customers are angry and already got paid. I cant get hold of Skynet order is sitting with them, I reached out to Avon but no efforts on resolving the issue. I want avon to credit everything I have ordered since well I havent received the orders they must deal with Skynet-I will place new orders in Feb,
1 reply
8 months ago
I want my R450 refund
I didn’t received my refund still and no one to assist from the 1st of Sept rain took R450 from my bank account without my knowledge- I have been asking for refund since then- they said they refunded me I don’t have money in my bank account- I even asked if I should send the statement- I have many references for this issues- come month end they going to debit me full amount while the owe me - I asked them to use it for credit but my statement doesnt show credit - they claim on the 04 sept refund was done - I don’t have that R450 - I don’t know if it’s a **** they did or what I don’t know - also their sms said our accounts are up to date we should not worry didn’t say anything about refund
2 replies
8 months ago
R450 refund
R450 taken from my account still no refund and this happened from the 1st of Sept - I asked rain to use the money as credit but my statement shows as refund and money not in my account - I feel that I have been ****med and now they will debit me full amount again my month end while they have my R450
2 replies
11 months ago
Harassing me
Nu debt has been harassing me for years now calling me for a debt that is not mine- I told them million times it’s a wrong number but no- now I am receiving Sma’s of payment arrangements on Vodacom account - I don’t even have Vodacom to start with - I gave them the number of the person they looking for but still they calling me - I don’t know what to do now
0 replies
Review Distribution
5 Star
2 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
38 (95%)