VF
Vuma Fiber
Unclaimed Business
VF
Vuma Fiber
Unclaimed Business
118 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Vuma Fiber presents a deeply troubled customer experience across virtually every service dimension. Customers consistently report unresolved issues, lack of communication, failed installations, billing disputes, and extended outages. The overwhelming majority of reviews describe frustration, broken promises, and an inability to reach anyone who can help. Only a handful of positive experiences stand out, typically involving individual technicians who resolved issues quickly.
Top Strengths:
- •Network Reliability & Connection Quality: While overwhelmingly negative, rare positive cases note quick fixes when technicians arrive on site. A few customers report satisfaction after broken fibre cables were repaired within hours.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.2|118 Reviews
May '25 - Apr '26
5(5.4%)
4(0%)
3(0%)
2(0.9%)
1(93.7%)
5(5.4%)
4(0%)
3(0%)
2(0.9%)
1(93.7%)
Recent reviews (118)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
JS
Jan S
1 reviews | Active since Jan 2020
18 Mar 2026, 17:26
Vuma fiber
Upmost useless u pay for a service then the terminates ur application dont sent people to do instalation for 16 days u phone isp every day thats vodacom but even they cant help u dont want to refund my money feels like a **** busniss
Helpful (0)
|Replies (0)JS
Jan S
1 reviews | Active since Jan 2020
18 Mar 2026, 17:26
Vuma fiber
Upmost useless u pay for a service then the terminates ur application dont sent people to do instalation for 16 days u phone isp every day thats vodacom but even they cant help u dont want to refund my money feels like a **** busniss
0
Replies (0)kM
kagiso M
1 reviews | Active since Jan 2020
18 Mar 2026, 06:36
Refund for two months
They told me to pay for the fibre even though they knew they don’t have the infrastructure in my area to connect me..it’s been two months waiting for my refund and they keep ignoring my emails and calls
Helpful (0)
|Replies (0)kM
kagiso M
1 reviews | Active since Jan 2020
18 Mar 2026, 06:36
Refund for two months
They told me to pay for the fibre even though they knew they don’t have the infrastructure in my area to connect me..it’s been two months waiting for my refund and they keep ignoring my emails and calls
0
Replies (0)PN
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Mpho M
1 reviews | Active since Jan 2020
8 Mar 2026, 08:46
Refund
I regret the day I met Tshepi sales agent in Dobsonville Mall. I was promised I will get a refund after she has made a mistake till today it's still a problem I went to Vuma office Bryanston to report the issue the lady told me she will escalate my query that was in January when this whole thing happened I waited for the whole month to get a call for investigation nothing. I went back to lady asking for feedback nothing. I then send email to reachsupport@sadv.co.za then I received a call that they have received my complain still my issues was never resolved they lady told me that they will try to credit me back if I continue with them today I'm being told that in order for me to have network I must pay. How must I pay when I'm still waiting for my R440 back.
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
8 Mar 2026, 08:46
Refund
I regret the day I met Tshepi sales agent in Dobsonville Mall. I was promised I will get a refund after she has made a mistake till today it's still a problem I went to Vuma office Bryanston to report the issue the lady told me she will escalate my query that was in January when this whole thing happened I waited for the whole month to get a call for investigation nothing. I went back to lady asking for feedback nothing. I then send email to reachsupport@sadv.co.za then I received a call that they have received my complain still my issues was never resolved they lady told me that they will try to credit me back if I continue with them today I'm being told that in order for me to have network I must pay. How must I pay when I'm still waiting for my R440 back.
0
Replies (0)