Industry AI Summary
Based on an analysis of recent customer reviews across South African wellness and beauty providers, including gyms, spas, skincare brands, fragrance retailers, and beauty salons, the industry delivers strong products and personal service but struggles with the commercial structures built around them. Customers praise individual trainers, therapists, and products by name. They complain about the contracts, cancellations, and billing practices that surround those same experiences.
Industry Strengths
- Product Quality & Treatment Results: The strongest positive signal in the category comes from products and treatments that deliver on their promise. Fragrances praised for longevity and accurate designer representation, skincare that produces visible results within weeks, and personalised fitness programmes that drive measurable progress generate the most detailed and emotionally positive reviews. When the core product works, customers become active advocates.
Wellness & Beauty Industry Averages
Average customer score across wellness & beauty companies, per service theme.
- Customer Service
- 2.9 / 5
- Memberships
- 1.6 / 5
- Treatment Quality
- 3 / 5
- Pricing & Billing
- 1.9 / 5
- Communication
- 2 / 5
Best Wellness & Beauty Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months.
U
Unimeal
Verified
4.6|480 reviews (last 12 months)|#1 in Wellness & Beauty
TrustIndex0
Avg Reply128 hours 52 min
NPS50
Replied to 100% of negative reviews
Typically takes 145 hours 56 min to reply
U
Unimeal
Verified
#1 in Wellness & Beauty
4.6|480 reviews
TrustIndex0
Avg Reply128 hours 52 min
NPS50
Replied to 100% of negative reviews
Typically takes 145 hours 56 min to reply
Customer Service
4.5Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
3.8Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
4.5Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
3.6Ind. 1.9
Best: 4.1 (Scentimental)
Communication
4.2Ind. 2
Best: 4.2 (Unimeal)
Customer Service
4.5
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
3.8
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
4.5
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
3.6
Industry: 1.9Best: 4.1 (Scentimental)
Communication
4.2
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
4.1
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
P
Perfumology
Verified
2.8|111 reviews (last 12 months)|#2 in Wellness & Beauty
TrustIndex0
Avg Reply848 hours 19 min
NPS-35
Replied to 25% of negative reviews
Typically takes 122 hours 21 min to reply
P
Perfumology
Verified
#2 in Wellness & Beauty
2.8|111 reviews
TrustIndex0
Avg Reply848 hours 19 min
NPS-35
Replied to 25% of negative reviews
Typically takes 122 hours 21 min to reply
Customer Service
3.3Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
3.6Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
3Ind. 1.9
Best: 4.1 (Scentimental)
Communication
2.1Ind. 2
Best: 4.2 (Unimeal)
Customer Service
3.3
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
3.6
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
3
Industry: 1.9Best: 4.1 (Scentimental)
Communication
2.1
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
3
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
S
Scentimental
Verified
4.3|358 reviews (last 12 months)|#3 in Wellness & Beauty
TrustIndex0
Avg Reply42 hours 29 min
NPS75
Replied to 62% of negative reviews
Typically takes 43 hours 42 min to reply
S
Scentimental
Verified
#3 in Wellness & Beauty
4.3|358 reviews
TrustIndex0
Avg Reply42 hours 29 min
NPS75
Replied to 62% of negative reviews
Typically takes 43 hours 42 min to reply
Customer Service
4.3Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
3.5Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
4.4Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
4.1Ind. 1.9
Best: 4.1 (Scentimental)
Communication
3.8Ind. 2
Best: 4.2 (Unimeal)
Customer Service
4.3
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
3.5
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
4.4
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
4.1
Industry: 1.9Best: 4.1 (Scentimental)
Communication
3.8
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
4
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
I
Isabella Garcia
Verified
2.3|597 reviews (last 12 months)|#4 in Wellness & Beauty
TrustIndex0
Avg Reply24 hours 40 min
NPS1
Replied to 89% of negative reviews
Typically takes 31 hours 4 min to reply
I
Isabella Garcia
Verified
#4 in Wellness & Beauty
2.3|597 reviews
TrustIndex0
Avg Reply24 hours 40 min
NPS1
Replied to 89% of negative reviews
Typically takes 31 hours 4 min to reply
Customer Service
3Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
1.3Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
3.5Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
1.4Ind. 1.9
Best: 4.1 (Scentimental)
Communication
1.8Ind. 2
Best: 4.2 (Unimeal)
Customer Service
3
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
1.3
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
3.5
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
1.4
Industry: 1.9Best: 4.1 (Scentimental)
Communication
1.8
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
2.2
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
P
Planet Fitness
Verified
1.5|509 reviews (last 12 months)|#5 in Wellness & Beauty
TrustIndex0
Avg Reply90 hours 60 min
NPS-90
Replied to 67% of negative reviews
Typically takes 86 hours 49 min to reply
P
Planet Fitness
Verified
#5 in Wellness & Beauty
1.5|509 reviews
TrustIndex0
Avg Reply90 hours 60 min
NPS-90
Replied to 67% of negative reviews
Typically takes 86 hours 49 min to reply
Customer Service
1.6Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
1Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
1.6Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
1Ind. 1.9
Best: 4.1 (Scentimental)
Communication
0.9Ind. 2
Best: 4.2 (Unimeal)
Customer Service
1.6
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
1
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
1.6
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
1
Industry: 1.9Best: 4.1 (Scentimental)
Communication
0.9
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
1.2
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
V
1.3|542 reviews (last 12 months)|#6 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
V
#6 in Wellness & Beauty
1.3|542 reviews
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
1.5Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
0.8Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
1.4Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
0.9Ind. 1.9
Best: 4.1 (Scentimental)
Communication
0.9Ind. 2
Best: 4.2 (Unimeal)
Customer Service
1.5
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
0.8
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
1.4
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
0.9
Industry: 1.9Best: 4.1 (Scentimental)
Communication
0.9
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
1.1
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
G
Gym Company
Verified
1.2|119 reviews (last 12 months)|#7 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS-95
Replied to 0% of negative reviews
Typically takes to reply
G
Gym Company
Verified
#7 in Wellness & Beauty
1.2|119 reviews
TrustIndex0
Avg Reply
NPS-95
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
0.8Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
0.6Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
0.8Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
0.7Ind. 1.9
Best: 4.1 (Scentimental)
Communication
0.6Ind. 2
Best: 4.2 (Unimeal)
Customer Service
0.8
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
0.6
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
0.8
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
0.7
Industry: 1.9Best: 4.1 (Scentimental)
Communication
0.6
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
0.7
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
Z
1.5|86 reviews (last 12 months)|#8 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS-82
Replied to 0% of negative reviews
Typically takes to reply
Z
#8 in Wellness & Beauty
1.5|86 reviews
TrustIndex0
Avg Reply
NPS-82
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
1.3Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
0.8Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
1.1Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
0.8Ind. 1.9
Best: 4.1 (Scentimental)
Communication
0.9Ind. 2
Best: 4.2 (Unimeal)
Customer Service
1.3
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
0.8
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
1.1
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
0.8
Industry: 1.9Best: 4.1 (Scentimental)
Communication
0.9
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
1
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
S
Sorbet Group
Verified
1.6|83 reviews (last 12 months)|#9 in Wellness & Beauty
TrustIndex0
Avg Reply14 hours 34 min
NPS-73
Replied to 9% of negative reviews
Typically takes 16 hours 42 min to reply
S
Sorbet Group
Verified
#9 in Wellness & Beauty
1.6|83 reviews
TrustIndex0
Avg Reply14 hours 34 min
NPS-73
Replied to 9% of negative reviews
Typically takes 16 hours 42 min to reply
Customer Service
1.6Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
1.5Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
1.1Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
1.2Ind. 1.9
Best: 4.1 (Scentimental)
Communication
1.2Ind. 2
Best: 4.2 (Unimeal)
Customer Service
1.6
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
1.5
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
1.1
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
1.2
Industry: 1.9Best: 4.1 (Scentimental)
Communication
1.2
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
1.3
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
B
BetterMe
Verified
4.2|73 reviews (last 12 months)|#10 in Wellness & Beauty
TrustIndex0
Avg Reply173 hours 52 min
NPS0
Replied to 92% of negative reviews
Typically takes 356 hours 9 min to reply
B
BetterMe
Verified
#10 in Wellness & Beauty
4.2|73 reviews
TrustIndex0
Avg Reply173 hours 52 min
NPS0
Replied to 92% of negative reviews
Typically takes 356 hours 9 min to reply
Customer Service
4.2Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
1.4Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
3.9Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
2.6Ind. 1.9
Best: 4.1 (Scentimental)
Communication
3.7Ind. 2
Best: 4.2 (Unimeal)
Customer Service
4.2
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
1.4
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
3.9
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
2.6
Industry: 1.9Best: 4.1 (Scentimental)
Communication
3.7
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
3.2
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
M
Mens Clinic International
Verified
2.1|7 reviews (last 12 months)|#11 in Wellness & Beauty
TrustIndex0
Avg Reply4035 hours 3 min
NPS0
Replied to 80% of negative reviews
Typically takes 4394 hours 17 min to reply
M
Mens Clinic International
Verified
#11 in Wellness & Beauty
2.1|7 reviews
TrustIndex0
Avg Reply4035 hours 3 min
NPS0
Replied to 80% of negative reviews
Typically takes 4394 hours 17 min to reply
Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
I
Ignite Fitness
Verified
1|24 reviews (last 12 months)|#12 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS-100
Replied to 0% of negative reviews
Typically takes to reply
I
Ignite Fitness
Verified
#12 in Wellness & Beauty
1|24 reviews
TrustIndex0
Avg Reply
NPS-100
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
I
IPS Health & Wellness
Verified
1.9|36 reviews (last 12 months)|#13 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS-53
Replied to 0% of negative reviews
Typically takes to reply
I
IPS Health & Wellness
Verified
#13 in Wellness & Beauty
1.9|36 reviews
TrustIndex0
Avg Reply
NPS-53
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
M
2|8 reviews (last 12 months)|#14 in Wellness & Beauty
TrustIndex0
Avg Reply1687 hours 27 min
NPS50
Replied to 83% of negative reviews
Typically takes 1991 hours 36 min to reply
M
#14 in Wellness & Beauty
2|8 reviews
TrustIndex0
Avg Reply1687 hours 27 min
NPS50
Replied to 83% of negative reviews
Typically takes 1991 hours 36 min to reply
Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
S
Superlove Hair
Verified
4.2|78 reviews (last 12 months)|#15 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS22
Replied to 0% of negative reviews
Typically takes to reply
S
Superlove Hair
Verified
#15 in Wellness & Beauty
4.2|78 reviews
TrustIndex0
Avg Reply
NPS22
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
3.8Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
1.9Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
3.5Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
2.3Ind. 1.9
Best: 4.1 (Scentimental)
Communication
2Ind. 2
Best: 4.2 (Unimeal)
Customer Service
3.8
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
1.9
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
3.5
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
2.3
Industry: 1.9Best: 4.1 (Scentimental)
Communication
2
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
2.7
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
P
Perfume Lounge
Verified
1.3|32 reviews (last 12 months)|#16 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
P
Perfume Lounge
Verified
#16 in Wellness & Beauty
1.3|32 reviews
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
C
CheetaThin
Verified
2.7|29 reviews (last 12 months)|#17 in Wellness & Beauty
TrustIndex0
Avg Reply427 hours 25 min
NPS-24
Replied to 6% of negative reviews
Typically takes 427 hours 25 min to reply
C
CheetaThin
Verified
#17 in Wellness & Beauty
2.7|29 reviews
TrustIndex0
Avg Reply427 hours 25 min
NPS-24
Replied to 6% of negative reviews
Typically takes 427 hours 25 min to reply
Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
H
HarnaFit (HarnaFit.com)
Verified
4.7|225 reviews (last 12 months)|#18 in Wellness & Beauty
TrustIndex0
Avg Reply
NPS0
Replied to 0% of negative reviews
Typically takes to reply
H
HarnaFit (HarnaFit.com)
Verified
#18 in Wellness & Beauty
4.7|225 reviews
TrustIndex0
Avg Reply
NPS0
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
4.7Ind. 2.9
Best: 4.7 (HarnaFit)
Memberships
4Ind. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
4.7Ind. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
3.6Ind. 1.9
Best: 4.1 (Scentimental)
Communication
4.5Ind. 2
Best: 4.2 (Unimeal)
Customer Service
4.7
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
4
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
4.7
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
3.6
Industry: 1.9Best: 4.1 (Scentimental)
Communication
4.5
Industry: 2Best: 4.2 (Unimeal)
Overall AI Score
4.3
Industry: 2.3Best: 4.7 (HarnaFit)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
B
Body Lab Gym
Verified
0|0 reviews (last 12 months)|#19 in Wellness & Beauty
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Body Lab Gym
Verified
#19 in Wellness & Beauty
0|0 reviews
TrustIndex0
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NPS0
Replied to 0% of negative reviews
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Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
M
M5 Sports Group
Verified
0|0 reviews (last 12 months)|#20 in Wellness & Beauty
TrustIndex0
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NPS0
Replied to 0% of negative reviews
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M
M5 Sports Group
Verified
#20 in Wellness & Beauty
0|0 reviews
TrustIndex0
Avg Reply
NPS0
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
N/AInd. 2.9
Best: 4.7 (HarnaFit)
Memberships
N/AInd. 1.6
Best: 3.8 (Unimeal)
Treatment Quality
N/AInd. 3
Best: 4.7 (HarnaFit)
Pricing & Billing
N/AInd. 1.9
Best: 4.1 (Scentimental)
Communication
N/AInd. 2
Best: 4.2 (Unimeal)
Customer Service
N/A
Industry: 2.9Best: 4.7 (HarnaFit)
Memberships
N/A
Industry: 1.6Best: 3.8 (Unimeal)
Treatment Quality
N/A
Industry: 3Best: 4.7 (HarnaFit)
Pricing & Billing
N/A
Industry: 1.9Best: 4.1 (Scentimental)
Communication
N/A
Industry: 2Best: 4.2 (Unimeal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
Frequently Asked Questions About Wellness & Beauty
- Product Quality & Treatment Results: The strongest positive signal in the category comes from products and treatments that deliver on their promise. Fragrances praised for longevity and accurate designer representation, skincare that produces visible results within weeks, and personalised fitness programmes that drive measurable progress generate the most detailed and emotionally positive reviews. When the core product works, customers become active advocates.
- Customer Service, Staff & Experience: Named trainers, beauty therapists, and consultants who combine expertise with personal warmth are the industry's most powerful loyalty driver. Customers return not for the brand but for the specific person who understood their needs, tracked their progress, or made them feel genuinely cared for. Clean facilities, well-maintained equipment, and a welcoming atmosphere reinforce the human connection.
- Memberships, Contracts & Cancellations: The industry's deepest structural problem is the gap between how easy it is to join and how difficult it is to leave. Customers describe cancellation requests that are ignored for months, debit orders that continue after termination, contract terms that differ from verbal promises at sign-up, and subscription auto-renewals with no clear opt-out. The commercial model at many providers is optimised for acquisition, not for ongoing trust.
- Pricing, Billing & Refunds: Hidden gym levies, aggressive telemarketing to secure skincare subscriptions, in-store pricing that differs from what is displayed, and refund processes that take months are recurring pain points. Vouchers and promotions that carry undisclosed restrictions add to a sense that pricing is not always transparent.
- Communication & Complaint Resolution: Providers who are attentive during the sales process but unreachable after the sale is a pattern that defines the negative experience. Emails and calls go unanswered. Complaints produce reference numbers but no outcomes. Customers who were called multiple times to sign up cannot get a single return call when they need help.
The top-performing wellness and beauty providers understand that the relationship does not end at the sign-up or the sale. Their staff stay invested. Their contracts are transparent. Their cancellation processes are clean. When products do not meet expectations, they resolve issues quickly rather than making the customer fight for a refund. They recognise that in an industry built on personal trust, every touchpoint after the first transaction either deepens that trust or destroys it.
The highest-rated Wellness & Beauty companies in South Africa on Hellopeter, ranked by TrustIndex, are:
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews.
Hellopeter's AI analyses Wellness & Beauty companies across 5 service themes: Customer Service, Staff & Experience (industry average 2.9, best: HarnaFit at 4.7), Memberships, Contracts & Cancellations (industry average 1.6, best: Unimeal at 3.8), Product Quality & Treatment Results (industry average 3, best: HarnaFit at 4.7), Pricing, Billing & Refunds (industry average 1.9, best: Scentimental at 4.1), Communication & Complaint Resolution (industry average 2, best: Unimeal at 4.2). How does Hellopeter analyse companies? →