BetterMe
Claimed Business
AI Review Summary
Based on recent customer reviews, BetterMe presents a sharply polarised customer experience. The business earns strong praise for its responsive and friendly support team, effective workout programmes, and quality merchandise. However, a recurring and serious pattern of billing disputes, subscription cancellation difficulties, and unauthorised charges significantly undermines trust. This split is reflected in theme scores ranging from strong customer service (4.2) to concerning memberships and billing practices (1.4).
Top Strengths:
- •Customer Service, Staff & Experience: Customers consistently praise BetterMe's support team as warm, quick to respond, professional, and genuinely helpful. Reviewers frequently highlight issue resolution within hours and a friendly, caring tone.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#1Ranked In Gyms & Fitness
173 hours 52 minutesAverage Time To Reply
0 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 356 hours 9 min to reply
TrustIndex
0
Score
Ranking
#1
in Gyms & Fitness
Avg Reply
173 hours 52 minutes
NPS Score
0
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 356 hours 9 min to reply
Review Distribution
4.2|73 Reviews
May '25 - Apr '26
5(77.1%)
4(5.7%)
3(2.9%)
2(0%)
1(14.3%)
5(77.1%)
4(5.7%)
3(2.9%)
2(0%)
1(14.3%)
Recent reviews (73)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceI
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Sandra S
1 reviews | Active since Jan 2020
7 Mar 2026, 09:22
Betterme - bad experience
I cancelled my membership many months ago. For one Betterme makes it impossible to cancel. They take you on extended trips on their site and do not allow you to cancel. They have been taking money from my bank for many months. A Debit order that you cannot cancel and you cannot call them.. Please take care and do not subscribe. Total dishonest business practice.
Helpful (0)
|Replies (0)SS
Sandra S
1 reviews | Active since Jan 2020
7 Mar 2026, 09:22
Betterme - bad experience
I cancelled my membership many months ago. For one Betterme makes it impossible to cancel. They take you on extended trips on their site and do not allow you to cancel. They have been taking money from my bank for many months. A Debit order that you cannot cancel and you cannot call them.. Please take care and do not subscribe. Total dishonest business practice.
0
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Pegah
1 reviews | Active since Jan 2020
23 Feb 2026, 11:08
I like the general idea of working out at home and better me provides a variety of options, but managing your subscription and changing the main workout need improvements
I like the general idea of working out at home and better me provides a variety of options, but managing your subscription and changing the main workout need improvements. Should be easier to change your daily workout to what you need
Helpful (0)
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Pegah
1 reviews | Active since Jan 2020
23 Feb 2026, 11:08
I like the general idea of working out at home and better me provides a variety of options, but managing your subscription and changing the main workout need improvements
I like the general idea of working out at home and better me provides a variety of options, but managing your subscription and changing the main workout need improvements. Should be easier to change your daily workout to what you need
0
Replies (0)D
Dunja
1 reviews | Active since Jan 2020
20 Feb 2026, 11:58
The excercises are very effective, neither too heavy nor too easy, just for me! I just love them! The team is very understandable, ready to help
The excercises are very effective, neither too heavy nor too easy, just for me! I just love them! The team is very understandable, ready to help. I recommend! 😀
Helpful (0)
|Replies (0)D
Dunja
1 reviews | Active since Jan 2020
20 Feb 2026, 11:58
The excercises are very effective, neither too heavy nor too easy, just for me! I just love them! The team is very understandable, ready to help
The excercises are very effective, neither too heavy nor too easy, just for me! I just love them! The team is very understandable, ready to help. I recommend! 😀
0
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Kyrylo
1 reviews | Active since Jan 2020
17 Feb 2026, 13:06
The support team is fantastic
The support team is fantastic. They respond quickly, are very professional, and genuinely care about helping users. Any questions or issues I had were resolved smoothly and efficiently. Overall, I’m very happy with both the app and the customer support
Helpful (0)
|Replies (0)K
Kyrylo
1 reviews | Active since Jan 2020
17 Feb 2026, 13:06
The support team is fantastic
The support team is fantastic. They respond quickly, are very professional, and genuinely care about helping users. Any questions or issues I had were resolved smoothly and efficiently. Overall, I’m very happy with both the app and the customer support
0
Replies (0)