Amka Products
Verified Business
|4.4|40 Reviews (last 12 months)|Responds in 952h 33m
Amka Products
Verified Business
|4.4
40 Reviews (last 12 months)
Responds in 952h 33m
AI Review Summary
Based on recent customer reviews, Amka Products receives largely favourable feedback, with customers consistently praising the affordability and effectiveness of ranges such as Satiskin, Cuticura, Celltone, and Soft n Free. A recurring theme is the warmth and efficiency of the customer service team, with agents like Landile, Lebo, and Keo frequently named for resolving queries promptly. However, some shoppers raise concerns around product quality control, particularly faulty deodorant cans, watery mousse formulations, and adverse reactions from certain hair care items, alongside frustrations about unfulfilled promotional prizes.
Performance(last 12 months):
TrustIndex
8.8
Ranking
#1
in Wellness & Beauty
NPS Score
66
Recommended: Very Likely
Review Distribution
4.4|40 Reviews
Jul '25 - Jun '26
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 11:23
Angry
I bought a product from clicks which was Sta-sof-fro kids for my 7year Olds hair,she had a long natural afro i just wanted to use the blow out product to stretch her hair. But that wasn't the case bare in mind ive never used chemicals on her hair i thought that since its a kids product nothing will happen to her hair. It damaged her hair,her hair is breaking like no one's business now she has areas on her hair that are less than 5cm. Her hair is thin and fragile. Each time you undo her cornrows her tshirt will be full of hair. Now I don't even know what to buy for her breaking hair because I never had this problem. I won't recommend your products to anyone in fact it shouldn't even be on the shelves with the amount of damage it causes.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 11:23
Angry
I bought a product from clicks which was Sta-sof-fro kids for my 7year Olds hair,she had a long natural afro i just wanted to use the blow out product to stretch her hair. But that wasn't the case bare in mind ive never used chemicals on her hair i thought that since its a kids product nothing will happen to her hair. It damaged her hair,her hair is breaking like no one's business now she has areas on her hair that are less than 5cm. Her hair is thin and fragile. Each time you undo her cornrows her tshirt will be full of hair. Now I don't even know what to buy for her breaking hair because I never had this problem. I won't recommend your products to anyone in fact it shouldn't even be on the shelves with the amount of damage it causes.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 12:36
poor quality
Dear Sir/Madam, I would like to formally lodge a complaint regarding the Soft n Free Foam Wrap Mousse that I purchased on Sunday from Shoprite. Unfortunately, the product is of very poor quality. The mousse is extremely watery and does not have the texture or performance of a foam wrap mousse at all. As a result, it failed to do its job properly and completely ruined my pixie hairstyle, which was very disappointing. What makes this situation particularly frustrating is that I am a very loyal customer of Soft n Free. I have been using this mousse consistently for the past three years, ever since the birth of my son in 2022, and I have never experienced this problem before. This is the first time I have received a product that feels unusable and inconsistent with the brand’s usual standards. I am extremely disappointed and would appreciate this matter being taken seriously. I kindly request either a replacement or a refund, as well as an investigation into the quality control of this batch. Thank you for your attention to this matter. I look forward to your response.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 12:36
poor quality
Dear Sir/Madam, I would like to formally lodge a complaint regarding the Soft n Free Foam Wrap Mousse that I purchased on Sunday from Shoprite. Unfortunately, the product is of very poor quality. The mousse is extremely watery and does not have the texture or performance of a foam wrap mousse at all. As a result, it failed to do its job properly and completely ruined my pixie hairstyle, which was very disappointing. What makes this situation particularly frustrating is that I am a very loyal customer of Soft n Free. I have been using this mousse consistently for the past three years, ever since the birth of my son in 2022, and I have never experienced this problem before. This is the first time I have received a product that feels unusable and inconsistent with the brand’s usual standards. I am extremely disappointed and would appreciate this matter being taken seriously. I kindly request either a replacement or a refund, as well as an investigation into the quality control of this batch. Thank you for your attention to this matter. I look forward to your response.
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