poor quality

Dear Sir/Madam, I would like to formally lodge a complaint regarding the Soft n Free Foam Wrap Mousse that I purchased on Sunday from Shoprite. Unfortunately, the product is of very poor quality. The mousse is extremely watery and does not have the texture or performance of a foam wrap mousse at all. As a result, it failed to do its job properly and completely ruined my pixie hairstyle, which was very disappointing. What makes this situation particularly frustrating is that I am a very loyal customer of Soft n Free. I have been using this mousse consistently for the past three years, ever since the birth of my son in 2022, and I have never experienced this problem before. This is the first time I have received a product that feels unusable and inconsistent with the brand’s usual standards. I am extremely disappointed and would appreciate this matter being taken seriously. I kindly request either a replacement or a refund, as well as an investigation into the quality control of this batch. Thank you for your attention to this matter. I look forward to your response.