Scentimental
Claimed Business
Scentimental
Claimed Business
358 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Scentimental delivers a compelling fragrance experience that customers consistently praise for quality, longevity, and remarkable similarity to designer originals. The business earns strong marks for product quality and customer service, with enthusiastic repeat buyers forming a loyal base. However, recurring delivery delays, communication gaps during peak periods, and a contentious refund process represent notable friction points that temper the otherwise positive sentiment.
Top Strengths:
- •Product Quality & Treatment Results: Customers consistently describe fragrances as near-identical to designer originals with impressive longevity. Many report scents lasting all day on skin and even through clothing washes, driving strong repeat purchasing behaviour.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.8Trustindex Rating
#3Ranked In Beauty & Personal Care
42 hours 29 minutesAverage Time To Reply
75 NPSRecommended: Very Likely
Replied to 62% of negative reviews
Typically takes less than 43 hours 42 min to reply
TrustIndex
4.8
Score
Ranking
#3
in Beauty & Personal Care
Avg Reply
42 hours 29 minutes
NPS Score
75
Recommended: Very Likely
Replied to 62% of negative reviews
Typically takes less than 43 hours 42 min to reply
Review Distribution
4.3|358 Reviews
May '25 - Apr '26
5(68.4%)
4(3.1%)
3(1%)
2(1%)
1(26.5%)
5(68.4%)
4(3.1%)
3(1%)
2(1%)
1(26.5%)
Recent reviews (358)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
AR
CM
Clifford M
1 reviews | Active since Jan 2020
18 Mar 2026, 14:34
Amazing after sales service
The after sales service was amazing. I got a reply within the hour. One of the bottles was wrong which can happen, but what impressed me the most is the service afterwards when something was wrong. Most places are quick to sell, but not fix the problem. I would recommend Scentimental anytime and their products are great.
Helpful (0)
|Replies (0)CM
Clifford M
1 reviews | Active since Jan 2020
18 Mar 2026, 14:34
Amazing after sales service
The after sales service was amazing. I got a reply within the hour. One of the bottles was wrong which can happen, but what impressed me the most is the service afterwards when something was wrong. Most places are quick to sell, but not fix the problem. I would recommend Scentimental anytime and their products are great.
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Replies (0)TM
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Evidence S
1 reviews | Active since Jan 2020
16 Mar 2026, 11:07
Scentinetal perfumes
I recently purchased a few designer-inspired perfumes from Scentinetal, and I am genuinely impressed. From the moment I tried them, I could tell the quality was exceptional. The fragrances are beautifully balanced — subtle at first but incredibly impactful, leaving a luxurious scent that lasts throughout the day. What really stands out is that you get that high-end, designer feel without paying the expensive designer price. It honestly feels like discovering a hidden gem. The scents are elegant, long-lasting, and perfect for everyday wear or special occasions. If you’ve been hesitant about trying Scentinetal, don’t be. They are reliable, their perfumes smell amazing, and the value for money is outstanding. I can confidently say I’ll be a loyal customer from now on. Why spend a fortune when you can smell like luxury for so much less?
Helpful (0)
|Replies (0)ES
Evidence S
1 reviews | Active since Jan 2020
16 Mar 2026, 11:07
Scentinetal perfumes
I recently purchased a few designer-inspired perfumes from Scentinetal, and I am genuinely impressed. From the moment I tried them, I could tell the quality was exceptional. The fragrances are beautifully balanced — subtle at first but incredibly impactful, leaving a luxurious scent that lasts throughout the day. What really stands out is that you get that high-end, designer feel without paying the expensive designer price. It honestly feels like discovering a hidden gem. The scents are elegant, long-lasting, and perfect for everyday wear or special occasions. If you’ve been hesitant about trying Scentinetal, don’t be. They are reliable, their perfumes smell amazing, and the value for money is outstanding. I can confidently say I’ll be a loyal customer from now on. Why spend a fortune when you can smell like luxury for so much less?
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Replies (0)MT
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MA
Megan A
1 reviews | Active since Jan 2020
5 Mar 2026, 14:35
An Exceptional Fragrance with Outstanding Service”
I am absolutely blown away by the perfume I ordered—it smells incredible and the scent lasts for hours! It’s truly a “wow” experience from start to finish. On top of that, Scentimental’s customer service is outstanding: quick to respond, attentive, and genuinely helpful. Thank you to the entire Scentimental Team for such an exceptional product and service. You can be sure I’ll be placing more orders soon! – M
Helpful (0)
|Replies (0)MA
Megan A
1 reviews | Active since Jan 2020
5 Mar 2026, 14:35
An Exceptional Fragrance with Outstanding Service”
I am absolutely blown away by the perfume I ordered—it smells incredible and the scent lasts for hours! It’s truly a “wow” experience from start to finish. On top of that, Scentimental’s customer service is outstanding: quick to respond, attentive, and genuinely helpful. Thank you to the entire Scentimental Team for such an exceptional product and service. You can be sure I’ll be placing more orders soon! – M
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Replies (0)AC