Scentimental

Based on recent customer reviews, Scentimental is widely praised for delivering designer-inspired fragrances that smell close to the originals at a fraction of the price. Customers highlight fast delivery, friendly support staff like Jason, Shivani, Ana, Kelly and Sasha, and generous bundle deals. Concerns surface around inconsistent batch quality, leaking atomisers, occasional delivery delays during peak periods, and rigid refund handling that frustrates a minority of buyers.

Scentimental's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers consistently celebrate warm, responsive staff. Named team members like Jason, Shivani, Ana, Kelly and Sasha receive direct praise for personal touches, proactive updates, and going beyond expectations to ensure orders arrive in time for special occasions. Customer Service, Staff & Experience (4.5).

Scentimental scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.5. Their strongest theme is Customer Service (4.5); their weakest is Communication (4.1). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.3). How is the AI Score calculated? →

Scentimental has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 164 reviews in the last 12 months. They reply to 70% of negative reviews, typically within 44 hours 2 min. Hellopeter has tracked Scentimental across 430 total reviews. How is the TrustIndex calculated? →