Perfumology
Claimed Business
Perfumology
Claimed Business
111 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Perfumology presents a deeply polarized customer experience. When products and service work well, customers praise the fragrance quality, affordability, and fast delivery. However, a recurring and significant pattern of communication failures, unresolved complaints, delayed orders, and refund difficulties undermines trust. The business excels for many but fails critically for a vocal segment of customers who struggle to reach support.
Top Strengths:
- •Product Quality & Treatment Results: Many customers report fragrances that smell identical to originals with impressive longevity lasting all day. The buy one get one free offer is popular. However, a notable group experiences scents that fade within minutes.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.2Trustindex Rating
#2Ranked In Beauty & Personal Care
848h 19mReply Time
-35 NPSUnlikely
Replied to 25% of negative reviews
Reply time on negative reviews: 122 hours 21 min
TrustIndex
6.2
Ranking
#2
in Beauty & Personal Care
Avg Reply
848 hours 19 minutes
NPS Score
-35
Recommended: Unlikely
Replied to 25% of negative reviews
Reply time on negative reviews: 122 hours 21 min
Review Distribution
2.8|111 Reviews
May '25 - Apr '26
5(40%)
4(1.9%)
3(1.9%)
2(3.8%)
1(52.4%)
5(40%)
4(1.9%)
3(1.9%)
2(3.8%)
1(52.4%)
Recent reviews (111)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nokwazi M
1 reviews | Active since Jan 2020
12 Mar 2026, 09:02
Unfulfilled order #40393
I ordered perfumes on the 25th of February and to date i haven't received them. They're ignoring my emails and WhatsApp messages!! R1 138 is aa lot of money just to be ignored like this. I want my perfumes or my money back. Ricky from perfumology is busy on social media responding to people who ordered after me but he's ignoring my messages.
Helpful (0)
|Replies (0)NM
Nokwazi M
1 reviews | Active since Jan 2020
12 Mar 2026, 09:02
Unfulfilled order #40393
I ordered perfumes on the 25th of February and to date i haven't received them. They're ignoring my emails and WhatsApp messages!! R1 138 is aa lot of money just to be ignored like this. I want my perfumes or my money back. Ricky from perfumology is busy on social media responding to people who ordered after me but he's ignoring my messages.
0
Replies (0)AM
Anele M
1 reviews | Active since Jan 2020
4 Mar 2026, 13:36
Unhappy perfumology client
I ordered perfume on the 25th February 2026, and till this day I still haven't recieved my tracking number for my order. Emails go unanswered... I don't believe this makes for good business if clients have to wait this long for their orders
Helpful (0)
|Replies (0)AM
Anele M
1 reviews | Active since Jan 2020
4 Mar 2026, 13:36
Unhappy perfumology client
I ordered perfume on the 25th February 2026, and till this day I still haven't recieved my tracking number for my order. Emails go unanswered... I don't believe this makes for good business if clients have to wait this long for their orders
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Faith D
1 reviews | Active since Jan 2020
12 Feb 2026, 12:39
Unhappy customer
Ordering process was smooth and quick BUT when it comes to the actual perfumes the quality is really bad. I should have done a bit more research because if any place claims to sell over 600+ fragrances then you have to know the quality won’t be good. The initial scent on the smell absolutely nothing like what it’s supposedly inspired by and the lasting power is weak. Rather save up and buy original, and don’t fall for their crazy specials (clearly they’re trying to get rid of stock).
Helpful (0)
|Replies (0)FD
Faith D
1 reviews | Active since Jan 2020
12 Feb 2026, 12:39
Unhappy customer
Ordering process was smooth and quick BUT when it comes to the actual perfumes the quality is really bad. I should have done a bit more research because if any place claims to sell over 600+ fragrances then you have to know the quality won’t be good. The initial scent on the smell absolutely nothing like what it’s supposedly inspired by and the lasting power is weak. Rather save up and buy original, and don’t fall for their crazy specials (clearly they’re trying to get rid of stock).
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Vincent T
1 reviews | Active since Jan 2020
28 Jan 2026, 20:17
Seems I got ****med
Already out of SLA. 1 working day for processessing then 2 for delivery. Tracking order not updated. Then its not found when searching it on the site. Seems I might be ****med by a company with a big marketing team. Seems I'm going to have to ask the bank for my money back.
Helpful (0)
|Replies (0)VT
Vincent T
1 reviews | Active since Jan 2020
28 Jan 2026, 20:17
Seems I got ****med
Already out of SLA. 1 working day for processessing then 2 for delivery. Tracking order not updated. Then its not found when searching it on the site. Seems I might be ****med by a company with a big marketing team. Seems I'm going to have to ask the bank for my money back.
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Replies (0)